Goldbelly

Hi David, Thanks for your review. We're so sorry that this was not an ideal experience, and it's something we never want our customers to have. While we can appreciate that this was a gift, we can only deliver with the information that we receive at checkout, and we're not always able to make last-minute changes. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly, with a resolution that was deemed fair. Take care, and stay safe.

Hi there, we're so sorry to hear that you didn't enjoy the pizza that you ordered. We want to ensure that all of our customers love the food that they receive, and would never knowingly send a customer anything less than the best we can find. Nonetheless, we understand that it is disappointing to not enjoy your order as much as you anticipated, and for this we do apologize. We strive to keep shipping rates as low as possible. Most of the costs goes directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon!

Hi Ryk, Thanks for reaching out! While we wish we could ship everything for free, shipping costs can vary depending on the shop, item type, and delivery location. Likewise, we recommend customers use the APP or Google Chrome to have full view of the information on the site, including all of the pricing at checkout. To identify products that offer free shipping you can use the “free shipping” filter or look for the blue “free shipping” flag in the bottom right of the product pictures. Keep in mind, some shops require shipping fees or upgrades based on their fulfillment schedules and the delivery address entered at checkout. Likewise, orders shipping to Hawaii, Alaska, or Canada will always include a shipping fee. We hope this helps you find your next favorite treat!

We're sorry to hear that you were disappointed in your order. We always recommend checking all of the details for products under "More Details" on the product page so you know what to expect! If you're unsure of something, you can always reach out to our team at [email protected]. Likewise, if the order arrived with any damage or delays, please let us know at [email protected], and we are happy to assist with this. We hope you can find something to enjoy with us in the future.

Hi James, Thank you for your review! We always strive to make each and every experience with our food explorers top-notch. We’re happy your order got delivered to you to enjoy. We’re happy to sort out any additional issues you may have if you need. If so, you can reach out to us at [email protected].

Hi Delaney, Thanks so much for your feedback. We're sorry you feel that we missed the mark here. We're so glad to be able to send this amazing treat all the way from Los Angeles to you. We wish we could hand-deliver them to you so that they would arrive just as perfect as if you were to walk out of the shop in person. That said, we apologize that there was an issue with the presentation of the order upon receiving it. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care, and stay safe.

Thank you for your feedback. We’d be happy to assist you with this. We were able to locate your order, and a team member will be in contact with you shortly via [email protected]

Hi Zhenhua, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. We certainly appreciate your patronage and thank you for reaching out to our customer service team. We're so glad we were able to make this issue right with you

Hi John, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. It's always our best intention to give the best customer experience possible, and I'm sorry that we missed the mark here. We thank you for your patience, and one of our team members will be following up with you in email shortly.

Hi Victoria, Thanks so much for reaching out to share your feedback with us. We're so sorry for the issues that occurred with your order. We do say estimated delivery because Goldbelly has no control when unforeseen delays occur. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! We thank you for your patience, and we're glad one of our agents was able to make this right for you.

Hi Deanna, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. We do recommend that orders for special events or specific holidays be scheduled for delivery 1-3 days before the date the items are needed. We certainly appreciate your patronage and your reaching out to our customer service team. Thanks for your patience with us. We're so glad we were able to make this issue right with you!

Hi Kelly, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a team member will be in contact with you shortly. We appreciate your patience.

Hi Aim, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. Thank you for your patronage and for reaching out to our customer service team. We appreciate your patience with us. We're so glad we were able to make this issue right with you!

Hi Estelle, Thank you for your feedback. We’d be happy to assist you. We were able to locate your order, and a team member has emailed you via [email protected]. We will await your reply. Thanks!

Hi Sara, Thank you for your review. We’re so sorry for this issue. We see that you’ve also written to our support team, and a team member has followed up requesting information. We are happy to assist via email support at [email protected].

Hi there, Thanks for your review. We're so sorry that this was not an ideal experience, and we appreciate you bringing it to our attention. While we can appreciate this was a gift, we can only deliver with the information that we receive at checkout, and we're not always able to make last-minute changes. It's very important to be sure that when you're placing an order, the shipping address is accurate. Anytime we change an address while it's still in transit will delay the package, which we made clear upon your request. Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for your feedback and we have communicated directly with the purchaser for a resolution that was deemed fair. Take care!

Hi there, Thanks so much for your feedback. I'm sorry you did not enjoy your cupcakes! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We hope you can find another great treat with us in the future.

Hi Erica, Thanks so much for your feedback. I'm sorry you did not enjoy your Brisket! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! Like any other company, we have to take steps to get to a resolution for you. We also have policies we have to adhere to protect our shops. It’s a little different working with food, as it can’t be returned or exchanged like many other things in the e-commerce world. We thank you for allowing us to make this right with you directly with a resolution that was deemed fair. Take care!

Hi Susan, Thanks so much for your feedback. I'm sorry you did not enjoy your cake! While we wish we could guarantee that every customer loves every item just as much as we do, everyone's palate does vary a little! We do strive to keep product and shipping costs as low as possible. Most of the costs go directly to UPS and FedEx, along with packaging to ensure your items arrive cold and fresh. We’re passionate about food and love helping you explore new flavors. We hope to serve you some delicious treats again soon!

Hi TJ, I'm so sorry about the shipping delay with your order. Thank you for sharing some valuable feedback. We do say estimated delivery because once these packages are in the hands of the carrier, Goldbelly has no control when unforeseen transit/weather delays occur. For items that experience delay, we always ask if the items are ok when they arrive, even if they are delayed in transit. A lot of products are shelf-stable for up to 7 days. In the case of time-sensitive events and holidays, we do also recommend scheduling an order to arrive 2+ days before you need it, and most items can be stored until you are ready to enjoy! We really do appreciate your feedback and hope that you can try something else with us in the future.