我联系客服改了...
我联系客服更改开球时间。被告知我登记的地址不正确,需要登录我的帐户来更改我的地址。我预订时没有账户。更重要的是,我已经使用同一个地址20年了。客服拒绝提供进一步帮助
GolfNow(www.golfnow.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 101 条用户评价,属于运动的分类,口碑较差。64% 的评价为 1 星,差评比例偏高;商家回复了 92% 的差评。数据最后更新于 2026-08-11。
我联系客服更改开球时间。被告知我登记的地址不正确,需要登录我的帐户来更改我的地址。我预订时没有账户。更重要的是,我已经使用同一个地址20年了。客服拒绝提供进一步帮助
我找到了完美的俱乐部和开球时间。我注册了。我点击了“预订”。我的卡立即被扣款。然后我就收到通知说交易不成功。没有电子邮件。没有文字。没有什么可以告诉我是否有开球时间。于是我打电话给一个可怕的人工智能聊天机器人,花了 10 分钟才找到一个真人。她告诉我不要担心,因为几天后我就会收回我的钱。所以他们拿走了我的钱,什么也没给我。这都是事实,就像它一直在发生一样。
很棒的应用程序。垃圾客服。不得不打电话解决预订问题。与我通电话的那位女士显然是在国外,根本听不懂。完全没有帮助,并继续告诉我她帮不上忙,因为她“只是遵循政策”,并且没有就如何解决问题提供任何帮助。
GolfNow 的大多数员工都非常非常关注问题和疑虑,并尽力让客户感到高兴或满意
Hi Allen, thank you for the five-star review! We’re so glad to hear our team has been attentive, helpful, and committed to addressing your questions and concerns. We truly appreciate your kind words and your support. — Gina
Hi Patrick, thank you for the five-star review! We’re glad to hear booking your tee time was quick and easy. We appreciate your support and hope you enjoy your round! — Gina
我预订了开球时间,但在 36 小时前取消了,因为天气会很糟糕。 Golf Now 拒绝退还我的钱,相反他们给了我积分。这是我第一次也是最后一次使用它们。他们可以把细则塞到屁股里。
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is to cancel well ahead of your tee time due to the weather and then receive a credit instead of a refund to your original payment method. Please visit golfnow.com/support and select “chat” so our team can review your reservation and explain the options available. — Gina
如果有没有明星这样的事情,我会选择它。 预订时使用礼品卡只会带来麻烦。现在远离高尔夫
Hi there, we’re sorry to hear that using a GolfNow gift card has been such a frustrating experience. Gift cards should make booking easier, not create additional stress. Please visit golfnow.com/support and select “chat” so our team can review your gift card balance and help troubleshoot the booking issue. — Gina
糟糕的服务。如果需要取消,基本上不可能使用积分。他们会限制你享受特价优惠。省点钱去别的地方吧。
Hi there, we’re sorry to hear about your experience. We understand how frustrating it can be to receive a credit and then find that the available booking options do not work for your schedule. Please visit golfnow.com/support and select “chat” so our team can review your account and help explain the credit options available. — Gina
尽管前一天天气很糟糕,预计该地区有暴风雨和闪电,但我无法取消并支付罚款,因为我没有购买天气保护。
Hi there, we’re sorry to hear about your experience. We understand how concerning it can be to see storms and lightning in the forecast and feel unable to cancel without a penalty. Please visit golfnow.com/support and select “chat” so our team can review your reservation and explain the available options based on the course conditions and booking details. — Gina
试图参加 7/17 的第一轮并确认是 7/14。无法取消,不得不再次重新安排 7/17。 7月14日我没能参加开球,所以赔了钱。
Hi Bruce, we’re sorry to hear about your experience. We understand how frustrating it is to accidentally book the wrong date and then be unable to cancel or avoid losing the value of that reservation. Please visit golfnow.com/support and select "chat" so our team can review your booking and see what assistance may be available. — Gina
我买这个有两个原因,当然是高尔夫,我的妻子想要孔雀订阅。第一年我从未使用过它。我的错,但后来他们再次自动为我注册,并在第二年向我的卡收取费用。我打电话给他们要求取消这笔费用,但我仍然想要孔雀,因为我付了钱。他们说好吧。您必须在 2027 年 7 月之前使用 Pecock。我说好的,谢谢。一小时后,他们关闭了我的帐户,然后给我回电话,然后说哎呀,抱歉,您不能再使用孔雀促销代码了。嘿,现在谢谢高尔夫。永远不会再使用你了。
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is to receive conflicting information regarding your GolfPass membership benefits. Please reach out to GolfNow Customer Support at golfnow.com/support and select "chat" so the team can review your membership and clarify your available benefits. — Gina
如果我能留下少于 1 颗星我会的。绝对是一家公司的马屎。缺乏对自己无能的责任。拒绝退还我 9 洞的钱,因为他们没有列出高尔夫球场正在维修并且只有 9 洞可用。他们想将我的账户记入我的账户,这样我只能用它来进行特价交易,因为我的工作安排使我永远无法打特价球,他们根本不在乎我的 20 美元,尽管他们是一家价值数百万美元的公司,GolfNow 失去了 10 多年的客户。
Hi there, we’re truly sorry to hear about your experience, especially after being a GolfNow customer for more than 10 years. We understand how frustrating it is to arrive expecting a full round and then learn the course only had nine holes available due to repairs. We’d like the opportunity to review your reservation and concerns further. Please respond with your full name and the email address associated with your GolfNow account so our team can investigate. — Gina
过去三年我一直是 Golf Plus 会员,但所提供的服务明显恶化。订票平台完全没用。该应用程序显示“热门优惠”,但目前尚不可用。在出现无数问题后,我致电客户服务部门,并被告知不要使用该应用程序,因为“它不可靠,并且并不总是显示正确的开球时间并使用该网站”该网站也同样糟糕!打电话给服务中心尝试预订也同样令人沮丧 - 内部系统还显示无法预订的开球时间。显然我不会续订我的会员资格,我建议任何人保持清醒。这不值钱,客户服务代表也不在乎
Hi Kevin, thank you for being a GolfPass+ member over the past three years. We truly appreciate your loyalty and support. We’re sorry to hear about your experience and understand how frustrating it is when tee times shown online aren't available and the booking experience doesn't meet your expectations. Please respond your full name and the email address associated with your GolfNow so our team can review your experience and investigate further. — Gina
绝对可怕的经历。我永远不会再使用 GolfNow,并且我将确保其他人也知道这种体验。 由于雷暴天气,我们在墨西哥巴亚尔塔港的开球时间被取消,因为高尔夫球场认为打球不安全。当我联系 GolfNow 要求退款时,我被告知他们无法处理退款,直到他们能够到达高尔夫球场进行确认。当然,由于天气恶劣,球场关闭了,但 GolfNow 仍然希望能立即找到他们。 我在墨西哥度假时花了 45 分钟与客户服务人员通电话,却被告知我需要等待未知的时间才能得到解决。这是不可接受的客户服务。当高尔夫球场因危险天气条件而关闭时,顾客不必争取退款或花费假期时间来处理此问题。 非常令人失望的经历。我不会再使用 GolfNow,并将与其他人分享此经验,以便他们知道出现问题时如何对待客户。
Hi Benjamin, we’re sorry to hear about your experience. We understand how frustrating it is to have your round canceled due to severe weather and then spend part of your vacation trying to resolve the situation. We recognize how difficult that can be when the course is temporarily unavailable. If you still need assistance, please send your full name and the email address associated with your GolfNow account so we can review your reservation and investigate further. — Gina
完全沮丧 - 参加了 PLAYJUNE 促销活动 - 满足了所有准则(6/22 之前预订,6/25 之前玩),并被引导相信我将在 2 天内通过电子邮件收到 25% 的积分折扣。 6 月 28 日打电话,被告知我应该在 48 小时内收到它 - 没有发生 - 7 月 1 日再次打电话,被告知促销存在问题,他们正在处理 - 应该在 7 到 10 天内收到积分 - 完全不可接受 - 他们为什么不向参与者发送电子邮件告知问题并提供时间表 - 很难相信你可以如此糟糕地搞砸这样的促销 - 不会续订我的会员资格。
Hi there, we’re sorry to hear about your experience and understand your frustration. We apologize for the delay and the lack of communication regarding the PLAYJUNE promotion. Please respond with your full name and the email address associated with your GolfNow account so we can review your account and help ensure your promotion is properly investigated. — Gina
完全抄袭。 极其困难的退款政策;事实上,没有退款,只有信用,但有很多限制;全面的诱饵和转换策略。通过 Golf Now 预订球场,您会发现在登记入住时直接通过球场预订会更便宜。不要使用!
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is when the booking and refund experience doesn’t meet your expectations. Hot Deal reservations are subject to specific cancellation terms. If you need additional assistance with your reservation or have questions about the policy, please visit golfnow.com/support and select "chat" to connect with our Customer Support team. — Gina
好吧,我永远不会再使用这家公司,你也不应该。 我刚刚试图将开球时间(提前超过 72 小时)重新安排到当天早些时候,显然我原来的开球时间是“不可退款”的,现在我已经损失了 244 美元,该公司拒绝退款,并且只会向我提供信用额以用于另一项“热门交易”,这对我来说毫无用处。 0 灵活性、糟糕的客户服务以及吸引客户忠诚度的好方法。
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is when your plans change and you’re unable to receive the outcome you were hoping for. Hot Deal reservations are subject to specific cancellation terms. We’d still like the opportunity to review your experience. Please respond with your full name and email address on your account so our team can investigate further. — Gina
通过 GolfNow 预订特价完全是浪费时间。当然,你可能会节省一些钱,但一旦出现问题,你就得靠自己了。没有真正的客户服务,只有无休止的聊天系统,除非您要求与主管交谈,否则不会给您电话号码。即使最终达到了目标,他们也完全没有帮助。 更糟糕的是,他们拒绝退款,只提供积分。当问题无法得到妥善解决时,这是不可接受的。 经过这次经历后,我不再使用 GolfNow。我正在删除我的帐户,并且永远不会再使用他们的服务。我还将告诉我认识的每一位高尔夫球手避免特价并在其他地方预订。节省几块钱不值得糟糕的客户服务和零灵活性。 帮自己一个忙,远离特价。他们不值得让人头疼。 我去拿了我的预订号码来发表这篇评论,但它甚至没有列出。我打电话给他们的球场,他们确实有我的开球时间。这是第一件好事。
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is when your experience doesn’t meet your expectations. Hot Deal reservations are subject to specific cancellation terms. We’d still like the opportunity to review your experience. Please send your full name and the email address associated with your GolfNow account so our team can investigate further. — Gina
我成为 Golf Now 及其关联公司 Tee Off 的 VIP 会员至少有 10 年或更久了。目前,我对 Golf Now 和 Tee Off 减少了热销折扣百分比的做法不太满意。 Tee Off 会定期提供 10%、20%、30% 的热门优惠。我至少有两个月没见过它了。这让我重新考虑是否要继续成为会员。为什么他们决定这样做,除了为自己赚更多的钱而无视他们的客户群。
Hi there, thank you for being a loyal GolfNow and TeeOff member for so many years. We truly appreciate your continued support. We understand your concerns about the reduced promotional discounts and how that impacts the value of your membership. We appreciate you sharing this feedback and will be sure to pass it along to our team for consideration. — Gina
Hi there, thank you for the 5-star review. We’re glad to hear booking tee times has been a seamless experience for you. We appreciate your support and look forward to helping you find and book many more great rounds. — Gina
共 101 条符合条件的评价