GolfNow

I contacted customer service to change…

I contacted customer service to change my tee time. Was told my address on file was incorrect and to login into my account to change my address. I didn't have an account when I made the reservation. Further more, I've had the same address for 20 years. Customer service refused to help any further

Charged me for nothing.

I found the perfect club and tee time. I registered. I clicked "BOOK". My card was charged immediately. Then I got a notice saying the transaction was unsuccessful. No email. No text. Nothing to tell me whether I got the tee time or not. So I called and went through a horrible AI chat bot for 10 minutes until I got a human. She told me not to worry as I'd get my money back in a few days. So they took my money and gave me nothing. It was all matter of fact like it happens all the time.

Horrible customer service

Great app. Trash customer service. Had to call to address a booking issue. Lady I spoke to on the phone was clearly in a foreign country and was impossible to understand. Completely unhelpful and continued to tell me she couldn’t help because she was “just following policy” and offered no assistance on how to fix the issue.

Most employees at GolfNow are very very…

Most employees at GolfNow are very very attentive to questions and concerns and do a good job very good job of trying to make the customer happy or satisfied

Easy to book!

I booked a tee time but cancelled it 36…

I booked a tee time but cancelled it 36 hours prior since the weather was going to be bad. Golf Now refuses to refund my money, instead they gave me a credit. This is the first and last time I use them. They can shove the fine print up their asses.

If there’s such things as a no star

If there’s such things as a no star, I would choose it. Gift cards are nothing but trouble when trying to book. Stay away from Golf Now

Terrible service

Terrible service. If you need to cancel it is basically impossible to use a credit. They will limit you to a hot deal. Save your money and go elsewhere.

Do not use Golf Now - weather issues

Even though the weather was bad with day before predicted storms and lightening in the area, I was unable to cancel with penalty because I didn't buy weather protection .

Tried to make 1st round for 7/17 and…

Tried to make 1st round for 7/17 and confirmed and it was for 7/14. Could not cancel and had to reschedule again for 7/17. Lost money for 7/14 that I could not make the tee time.

Don't do it

I bought this for two reasons, of course the golf and my wife wanted the peacock subscription. I never used it for the first year. My fault but then they Auto enrolled me again and charged my card for the second year. I called them to get that charge taken off but I still wanted the peacock since I paid for it. They said okay. You have till July 2027 to use peacock. I said ok, Thanks. They call me back an hour later, after they closed my account and then said oops, sorry you can't use your peacock promo code anymore. Hey thanks golf now. Will never use you again.

If I could leave less than 1 star I…

If I could leave less than 1 star I would. Absolute horse shit of a company. Lack of responsibility for their incompetence. Refusal to refund me my money for 9 holes due to them not l listing that the golf course is under Repair and only has nine holes available. They want to credit my account to where I can only use it for hot deals when I’m never able to play hot deal teetimes due to my work schedule they simply don’t care about my $20 even though they’re a multimillion dollar company screw GolfNow lost a customer of over 10 years.

The booking system is not fit for purpose

I have been a Golf Plus member for the last three years and the service offered has significantly deteriorated. The booking platform is completely useless. The app shows “hot deals” which are just not available. After numerous issues I called customer services and was told not to use the app as “it’s unreliable and doesn’t always show correct tee time and to use the web site” The web site is just as bad! Calling the service center to try to book with them is just as frustrating- there internal system also shows tee times that are not available to book. Obviously I will not be renewing my membership and I recommend anyone to stay clear. It is not value for money and the customer service reps couldn’t care less

Absolutely horrible experience

Absolutely horrible experience. I will never use GolfNow again, and I will make sure others know about this experience as well. Our tee time in Puerto Vallarta, Mexico, was cancelled due to thunderstorms because the golf course determined it was unsafe to play. When I contacted GolfNow to request a refund, I was told they could not process it until they were able to reach the golf course for confirmation. Of course, the course was closed because of the severe weather, yet GolfNow still expected to get ahold of them immediately. I spent 45 minutes on the phone with customer service while on vacation in Mexico, only to be told that I would have to wait an unknown amount of time for a resolution. This is unacceptable customer service. When a golf course closes due to dangerous weather conditions, customers should not have to fight for a refund or spend their vacation time dealing with this. Extremely disappointing experience. I will not be using GolfNow again and will be sharing this experience with others so they know how customers are treated when issues arise.

Totally frustrated

Totally frustrated - participated in the PLAYJUNE promotion - met all the guidelines (reserve by 6/22 and play by 6/25) and was led to believe I would receive 25% off credit via email within 2 days. Called on 6/28 and was told I should receive it within 48 hrs - didn't happen - called again on 7/1 and was told there were problems with the promotion and they were working on it - should receive the credit in 7 to 10 days - totally unacceptable - why didn't they email participants to inform of the issue and offer out a timeline - hard to believe you can screw up a promotion like this so badly - won't be renewing my membership.

Complete rip-off

Complete rip-off. Extremely difficult refund policy; in fact no refund, just credit, but with tons of limitation; Total bait and switch tactics. Book a course with Golf Now, and you find out when you check in it was cheaper booking directly with the course. Do not use!

"Hot deals" is basically a scam - don't give this company your $

Well, I will never use this company again, and you shouldn't either. Just tried to reschedule a tee time (over 72 hours in advance) to earlier in the day and apparently my original tee time is "nonrefundable" and I'm now out $244 which the company refuses to refund and will only offer me credit to use on another "Hot deal," which is useless to me. 0 flexibility, poor customer service, and a great way to attract NO customer loyalty.

Booking a Hot Deal through GolfNow is a…

Booking a Hot Deal through GolfNow is a complete waste of time. Sure, you might save a few dollars, but the moment something goes wrong, you're on your own. There is no real customer service just an endless chat system that won't give you a phone number unless you demand to speak with a supervisor. Even after finally reaching one, they were absolutely no help. To make matters worse, they refused to issue a refund and would only offer a credit. That's unacceptable when the issue can't be properly resolved. After this experience, I'm done with GolfNow. I'm deleting my account and will never use their service again. I'll also be telling every golfer I know to avoid Hot Deals and book somewhere else. Saving a few bucks isn't worth the terrible customer service and zero flexibility. Do yourself a favor stay away from Hot Deals. They're not worth the headache. I went to get my resevation number to put on this review and its not even listed. I called the course they do have my Tee time. Thats the first good thing.

I've been a VIP member of Golf Now and…

I've been a VIP member of Golf Now and their associated company Tee Off for at least 10yrs or maybe more. Right now I'm not very happy with the fact that Golf Now and Tee Off have cut back on offering discounts in terms of percentages off on Hot Deals. Tee Off periodically would offer 10,20,30 percent on top of Hot Deals. I've not seen it in at least 2 months if not more. Its causing me to rethink to even stay a member. Why they decided to do it except to make more money for themselves and disregard their customer base.

Always make booking a tee time seamless