GolfNow (www.golfnow.com) has a 2.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews. Last updated 2026-08-11.
Variety of Hot Deals available at affordable prices. Quick easy transaction. Good choices of golf courses.
Hi there, thank you for the great review. We’re glad to hear you’re enjoying the variety of Hot Deals, affordable pricing, and easy booking experience. We appreciate you choosing GolfNow and look forward to helping you discover and book many more great courses. — Gina
The ease of searching and booking tee times is great.
Hi Larry, thank you for the 5-star review. We’re glad to hear you’re enjoying how easy it is to search and book tee times. We appreciate you choosing GolfNow and look forward to helping you book many more rounds. — Gina
I love golfnow. Great rates on courses I enjoy playing and quick and easy to book a round.
Hi Ron, thank you for the great review. We’re glad to hear you’re enjoying the rates on your favorite courses and finding it quick and easy to book. We appreciate you choosing GolfNow and look forward to helping you get out on the course again soon. — Gina
I like GolfNow as a concept and the option to look at many different course options and pricing at once. However, the recent update to the app is not a great experience. I don't know how to view details of the reviews anymore. The app sometimes hangs and doesn't allow you to book a tee time once you click on it. I had to close and restart the app to book. The ease of use and visibility (filters, geography options, pricing details) are fantastic.
Hi Bruno, thanks for the thoughtful review. We’re glad you’re enjoying the ability to compare courses, pricing, and filters—that’s exactly what we aim to deliver. We’re sorry to hear about the issues with the recent update, especially around viewing reviews and the app hanging during booking. That’s definitely not the experience we want, and we appreciate you calling it out. If you continue to run into these issues, please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
Gonna leave a bad review every day until someone processed my refund. Last reviewed was replied to saying to reach out via Chat on the website. There is no chat option on the website. Absolute shambles of a company to deal with
Hi Damien, we’re really sorry to hear about your experience. We understand how frustrating it is to feel like you’re not able to reach support, especially when you’re waiting on a refund. That’s not the experience we want, and we’d like to help get this resolved for you. Chat should be available through our support page, and if it’s not appearing, that’s something we’d want to look into as well. Please visit golfnow.com/support and select “chat” for direct assistance so our team can review your refund and help move this forward. — Gina
If I could leave a 0 I would. I was a loyal customer to this site for many years and after my cards weren’t working on GolfNow I called to get them working. Still doesn’t work on the site when I try but it went through on theirs. Then I asked to try the “FREE” golf now pass which I have 7 days for a trail and after a few hours getting it I decided it wasn’t for me and canceled. Then I look into my bank and I have two pending charges for $166.10. So now I have two memberships that were not authorized by me at all which is very fraudulent. Very disappointed and have spend thousands over the years on this site and I will not be recommending or using anymore.
Hi James, we’re really sorry to hear about this experience. We understand how concerning it is to see duplicate charges, especially when you did not intend to authorize them. That’s definitely not the experience we want, and we’d like to take a closer look at the transactions, your membership status, and what may have caused the duplicate charges. Please visit golfnow.com/support and select “chat” for direct assistance so our team can review your account and help work toward a resolution as quickly as possible. — Gina
“Hot Deals” save you 20-40% but the moment you need to cancel inside 24 hours for weather, good luck! You’ve gone from saving 20% to losing 100%. Unless you buy their premium memberships, you have ZERO flexibility. GolfNow doesn’t even have a chat function or any other way to contact customer service, despite what their website claims. GolfNow doesn’t even offer rain checks without premium membership. Finally, GolfNow advertises $120 in credits with their $120 membership, but they hide that those credits are only redeemable $10/month.
Hi Christopher, thanks for your feedback. We understand how frustrating it can be when flexibility doesn’t match your expectations, especially with changing weather and timing. We’d appreciate the opportunity to review your experience and help clarify any of these details. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
If I could leave 0 stars I would. Terrible customer service and refunds take an eon. They also stole 5 dollars saying it’s their non refundable fee. What a racket, Gna call the BBB on them for theft. Avoid if possible.
Hi Nik, we’re sorry to hear about your experience. We understand how frustrating it is when refunds take longer than expected and fees don’t align with what you anticipated. That’s not the experience we want, and we’d like the opportunity to take a closer look at your reservation and charges. Please visit golfnow.com/support and select “chat” for direct assistance so our team can review this with you and help. — Gina
GolfNow is practical for finding deals. However, the experience for any type of refund is terrible. I canceled a tee time because it was pouring (in fact, it had been pouring all night). I even called the golf course multiple times to confirm they were closed. Since nobody answered on the course, I was confident I could cancel. GolfNow is refusing to refund me their fees. They argue the course was open. I am glad I didn't also pay the green fees through GolfNow. So, buyer's beware. You WILL run into this situation. Do NOT use GolfNow unless you are absolutely certain you can play. Getting a refund may be impossible. It's better to call the golf course directly. This is not just my review. Read what others say. PS: GolfNow's online chat doesn't work, just another inconvenience.
Hi CC, we’re sorry to hear about your experience. We understand how frustrating it is to deal with weather-related cancellations and then feel like the resolution doesn’t match the situation. Course status and closures are determined directly by the course, but we know that doesn’t make it any less frustrating when you’re trying to make the right call ahead of time and can’t get confirmation. We’d like the opportunity to review your reservation and what happened in more detail. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look and help. — Gina
Set.up a tee time the course called me and said it was too cold to play. They canceled my reservation and GolfNow won’t refund my money. All they do is keep telling me they can’t get an answer at the course to verify my cancellation. They are refusing to refund my money. This is horrible business. And they charged me the wrong price I should have got a discount for booking now it should’ve been $72 instead of 84 so they basically have stolen my money…..
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is to have a tee time canceled by the course and then run into issues with both the refund and pricing. This is not the experience we want, and we’d like to take a closer look at your reservation, the cancellation, and the rate that was applied. Please visit golfnow.com/support and select “chat” for direct assistance so our team can review the details and help work toward a resolution. — Gina
These guys have gotten very hard to deal with. A refund is NOT a refund!!! It's just a credit AND it can only be used on HotDeals! I made a reservation late at night, canceled it first thing the next morning, due to horrible weather, more than 24 hours in advance, and was told they issued a credit, not a refund. I won't use a credit because this was a one-time thing. I belong to another course. After more than 30 minutes on Chat, they told me what the fine print says: Hot deals don't get refund. So I called, asking them to do the right thing. Same answer.
Hi there, we’re sorry to hear about your experience. We understand how frustrating it is to cancel in advance and still not receive the type of refund you expected. We’d appreciate the opportunity to review your reservation and see if there’s anything further we can do. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
GolfNow booking was very easy, made check in easy as well. Sometimes there is a pre-paid option which makes check-in even faster.
Hi Jim, thank you for the great review. We’re glad to hear booking was easy and that the pre-paid option helped make check-in even smoother. We appreciate you choosing GolfNow and look forward to helping you book many more rounds. — Gina
I regret using GolfNow. It is the same reason I don't like using thrid-party booking-companies for flights. If something goes wrong, and you need help or a cancellation, you get the third-party run-around. The rigid No Refund Policy. Once they get your money, they plan on keeping it. Next time, I will call the Pro Shop. I was just searching on the internet and got 'directed' to GolfNow. I am not tech-savvy so I fell for it. I legit thought I could cancel if I needed to. No FLexibility! The guy on the phone admitted that a lot of people call looking for refunds, and they hide behind their policy. It would be a more enjoyable customer experience if the refund policy was more flexible. I guess the bean counters behind the scenes have decided it is more profitbale to keep the money and deal with the frustrated customers, than it is to give good customer service.
Hi Matthew, we’re sorry to hear about your experience. We understand how frustrating it can be when plans change and you’re unable to get the flexibility you expected. We recognize how important clarity and flexibility are to the overall experience. We’d appreciate the opportunity to review your reservation and see what options may be available. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
Booked a tee time last week through Golf Now. Course phoned me on the morning to say temporary greens and only 15 holes. They were happy to refund me but said I had to go back through Golf Now. I tried to phone- number doesn’t work and emailed but no reply! So I’ve just asked my credit card company to do a charge back. And what is even worse is I got a reply here asking me to respond via live chat that doesn’t work either!
Hi Peter, we’re sorry to hear about your experience. We understand how frustrating it is to have a tee time impacted by course conditions and then run into trouble getting support. Please visit golfnow.com/support and select “chat” for direct assistance so our team can look into this and help get it resolved. — Gina
I booked a tee time through GolfNow for three friends and myself using a Hot Deal for 2:05 PM on April 11th. The advertised rate was $57 per person before fees. At checkout, the total displayed for four golfers, including fees, was $248. Based on that, I entered my payment information and completed the booking. However, when I received the confirmation, I was shocked to see that I had actually been charged $462—reflecting the standard rate of $105 per person. I immediately attempted to cancel the reservation, only to later learn from customer service that all purchases are non-refundable. I was then told that the lower price I saw was exclusive to GolfPass+ members. My issue is that the checkout process clearly showed the lower rate and total before I paid, yet I was charged a completely different amount after the transaction was completed. At no point was this discrepancy made clear prior to payment. To make matters worse, customer service offered no resolution or accommodation. I was simply told there was nothing they could do. On top of that, the credit I now have can only be used for Hot Deals, limiting my ability to rebook a standard tee time. Overall, this was an extremely frustrating experience. I feel misled by the pricing shown during checkout, and the lack of support afterward only made things worse. I am now out $462 with very limited options to recover or use that money.
Hi Colin, we’re really sorry to hear about your experience. We understand how frustrating and concerning it is to see one price during checkout and then be charged a different amount after completing the booking. Pricing, including any member-exclusive rates, should always be clearly reflected before payment is finalized. What you’ve described is not the experience we want, and we take this seriously. We’d like the opportunity to review your reservation and the pricing details in full. Please provide your full name and the email address associated with your account so our team can investigate further. — Gina
Tried to use a legitimate gift card to pay for my GolfPass+ renewal, but received errors when attempting to process it. The card was credited to my account. There was no real reason it could not be used. Got a hassle from the agent I spoke with on the phone. He made up reasons why it didn't work. He said it was because gift cards were not allowed for renewals (It was in the workflow). He questioned why the gift card was not for an even amount. He refused to allow me to escalate. Very poor customer service. I see the the response from Gina at Golfnow. Where am I supposed to respond to you? It might be helpful to have that information. -Josh
Hi Josh, we’re sorry to hear about your experience. We understand how frustrating it is when a valid gift card doesn’t work as expected. We also apologize for the interaction you had with support. You should always receive clear, accurate information and the ability to have concerns properly addressed. We’d appreciate the opportunity to review your account, the gift card, and the renewal attempt to better understand what happened. Please respond with your full name and email, so our team can take a closer look. — Gina
Your app showed I had cancelled Tee Time at Lost Keys (30° and cancelled 36 hrs prior) in Pensecola. Upon further inspection after playing there 1st and 2nd of January I see that it was not cancelled. First time cancelling using app and said 10 free to use. Upon intial cancellation it showed 9 remaining. This was a hot deal so all money goes to GN and not the course. They said they would call course to confirm I didn't play but no one answered at course and no follow up. I think I need to put in a review with Visa for the refund as no credits as they said on last phone call a week ago.
Hi Tim, we’re sorry to hear about this experience. We understand how frustrating it is to see a cancellation reflected in the app, only to later find out it may not have processed as expected. We’d like to take a closer look at your reservation, cancellation activity, and the follow-up you were expecting. This is not the experience we want for our users, and we agree it should be handled clearly and accurately. Please visit golfnow.com/support and select “chat” for direct assistance so our team can review the details and help work toward a resolution. — Gina
Decided to cancel a t time at los amigos in Downey( dog track) but cheap and available . 2 days prior i decided to cancel due to the weather (100*+). I called the course and cancelled. they were very quick with me and said ok thanks and hung up. 1 week later i get charged $240. i spoke with the GM, Mike Shelton who told me i had to deal with GN. he said “ you bought a concert ticket , and you have to pay whether you use it or not” i spoke to Vishnu in india at GN customer service who told me to call the course . i will never use GN again and will let as many people as i know about my experience. i have cancelled t times in the past and have never felt as screwed over as this . THANK g-d there are many other nicer more professional courses ( and GM’s) out there .
Hi Alex, we’re sorry to hear about your experience. We understand how frustrating it is to cancel in advance and then still be charged, especially when you were directed back and forth between the course and GolfNow. We’d appreciate the opportunity to review your reservation and the communication between both sides to better understand what happened. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
Golf Now didn't honor their cancellation policy. I tried canceling my tee time prior to the 24-hour window. Golf now refused to return my money. Golf now blamed the course for not returning my money and the golf course blames Golf now. I shouldn't be punished for canceling mt tee time. Do better
Hi Anthony, we’re sorry to hear about your experience. We understand how frustrating it is to cancel within the expected window and then feel caught in the middle between the course and GolfNow. We’d appreciate the opportunity to review your reservation and see what happened. Please visit golfnow.com/support and select “chat” for direct assistance so our team can take a closer look. — Gina
I have used GolfNow for over 15 years, from the start GolfNow provided ease of booking rounds and the money savings from hot deals were fantastic. The points I earned in the early years allowed for almost free rounds of golf in destination places like Arizona and Tahoe. Economics factored into the end of those type of deals, and I returned to GolfPass, which at first allowed for points but also gave promotions like free golf balls along with Peacock streaming. I will remain a GolfPass member along with booking almost exclusively thru GolfNow for rounds, but the cost(s) have skyrocketed, (not GolfNow's fault), but in the end, the golf bookings will suffer and more closures of coursed will undoubtedly happen.
Hi Eric, thank you for your thoughtful review and for being with GolfNow for over 15 years. We truly appreciate your long-time support and loyalty. It’s great to hear how much value you found over the years, from Hot Deals to memorable rounds in places like Arizona and Tahoe. We also understand your perspective on how pricing and the overall landscape have evolved, and how that impacts the experience. We’re glad to have you as a GolfPass member and that you continue to book with GolfNow. Your feedback is important, and we appreciate you sharing it. — Gina
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