Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
以上内容由商家自行提供，未经平台核实。HONOR（www.hihonor.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 287 条用户评价，属于电子与科技分类，口碑较差。70% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems. The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Tried 4 times to get the three free headphones as just purchased the new honour 7 lite ,it's been a nightmare trying to get my money back for recycling old phone ,plus been trying to get my free headphones and given them all the information and it won't let me claim them ,it's been a nightmare yiurs sincerely Katie edley
Wanted a basic cheapish phone, this was perfect. Until 32 days after purchase. The phone is now useless, won't charge even though charge sign is on. Had to purchase a replacement phone different company. Waste of hard earned money.
The customer service is terrible, at least in UK, operators English is poor, they have learned a few phrases and they can't discuss anything else further also understanding is a big issue. Spent on Saturday 8.02.2025 a few hours in total trying to reach someone over the phone or chat, no luck at all. Horrible!
I bought an Honor Magic 7 Pro and the phone came with a problem so I took it back and returned it to Honor to replace it with a new phone. Since last week I have been receiving emails every day asking for my address, my phone number, my order number and they never stop with this joke and today I received emails twice asking if I sent just the phone or the phone with something else together, this is becoming ridiculous. I paid for the phone in cash without any payment and this people is playing this joke with people via email. I want my new phone urgently and compensation for these damages I have suffered.
I sent my Honor Magic 7 Pro back to Honor because of a stain on the camera a few days ago and every time they send me an email asking for my name, my email, my home address, etc. I can see that they are playing with people and not sending me a new phone.
Honor provided the worst after-sales experience. First, they only have a third-party service center. Second, they sold me an outdated Honor Pad 8 with the word "new" on it—nothing is new about Android 12 in 2024. When I bought the device, they dropped security updates support only 9 months later. The tablet's screen suddenly developed grey lines, and when I went to get it fixed, the service center ruined the device. They only offered a replacement and gave me a non-TDRA authorized tablet, which is a scam. They will only run and not respond to you. Avoid Honor at all costs!
Honor 90 lite 100mp camera, & twin sim, advertised as a global phone... rubbish. Wont work in Australia as its hardware is LTE, & needs to be VoLTE to work on Australia's network which is 4 & 5g. Its not something you can change , its either in the hardware or it isn't, soon it wont work in New Zealand as they dropping 3g for 4 & 5g. There are other countries it wont work in also. I spoke to Honor who were not interested in refunding me. Dont deal with this company
I bought Magicpad 2 on 2nd November. At that time there was offer for free Magic Pencil 3 and Magic Keyboard with it. My order was placed for tablet and keyboard only. Magic Pencil was skipped. Upon asking the support they told me it was out of stock so they dropped it from the order. I asked them to send the pencil back as it is in stock and they refused. Honor didn't honor there commitment to me. I'm highly disappointed as a customer.
I have Honor X8. It is certanly the worst smartphone I have ever had. Display is soooooo bad, registering wrong letters, some letters you almost can't even use - it's a chalemge to wrie anything. Slow and full of bugs, camera has some kind of AI enhancement you can't turn off and it makes pictures look awful. I hate this phone from the bottom of my heart, I am writing this post as a last thing I will do with this phone before litteraly smashing it to pieces, thank god this torture is over and I got myself a Samsung. Avoid Honor at all cost, unless you want to be stuck with this trash for a year.
Failed to respond to return request I have tried to return an item within a couple of days of recieving it. The returns form and process seemed good until DHL turned up to collect it and there is no shipping label. Honor were supposed to issue one but hadn't and despite several emails and calls I cannot get any sense from customer services and still have NO returns label. I've had to open a dispute with PayPal as I'm getting absolutely nowhere. I wish I had come here before placing an order, it would have saved me this hassle. Definitely not recommended
Absolutely shit with all the forced permissions you have to allow and constant tracking nonsense. You can't use simple notes without them demanding access to everything, even your mic and camera. Apps that has been closed still run in background and the back of phone is so easily broken. Regret buying this
Bought Honor x8a phone, from Argos in January 2024. Was working great then just went black at the end of November 2024. Tried to reboot and charge the phone, as it was still under warranty, I contacted Honor and sent it off in December, the phone was returned today stating that the device status had liquid ingress. My phone was always in its cover, never left near water, I did not even sit it on the table next to me incase of accidental spillage. I do not have children coming into my house so I know no one accidently spilled liquid on it. I am extremely angry as I do not have the money to waste on phones. So if you have or decide to buy any Honor phone and you get a problem, water ingress will probably be to blame.
So disappointed, as so many others are. Placed an order for a magicpad2 with next day delivery. It's been a nearly a week now, and there is no sign of it being shipped. All customer service will say is it's being "taking from storage - will be delivered in next few days". Exactly same message on Monday and Thursday. Online chat cut me off when I tried to get more details on this. DON'T WASTE YOUR TIME ORDERING FROM HONOR.
The after sales Customer Service Team for Honor are absolutely useless! Not only do they not reply to emails, they fob you off on the phone when you ask them basic questions. Why send me DHL return postage slips if no one from DHL comes to collect my return (this happened on two separate occasions)..?Why tell me that you will escalate my complaint and that I will be contacted, for no one to contact me? It has been three weeks since I initiated the return of the item I purchased, yet I have not received my refund. Truly shambolic.
They just lie about next day delivery hoping my order will eventually arrive I'll give it another week luckily I paid using PayPal
DO NOT BUY HONOR PHONES! i had a hell of a job connecting this phone to my laptop, only would work via bluetooth. sent me to a very dodgy website to link my device and since then i have had 12 attacks on my google account! NEVER CLICK ANY LINKS WITH THESE SCAMMERS
Buyers beware! I placed an order. I didn’t receive it. Tracked order and it no longer appears and tracking number has disappeared. Buyers please don’t fall for this company. Scammers
The phone is great but my dls 25 is lagging that's the problem
Honor 200 Smart 250 GB, Android smartphone, very bad phone , never buy this phone. it is better you spend more money for samsung or iphone.
The phone is alright haven't used it much yet but I had a issue from day 1 not with the phone but with using my phone number to register with Honor ID.. verification sms not coming through.. I'm able to receive them from every other company except Honor. No fix online either. But yeah the phone is good. Camera is very good. Battery charges in an hour and lasts almost all day depending on what you're doing of course. Honor aren't owned by Huawei anymore and you can see the affect of that by how dull the OS is.. even the Honor Market is dull and terrible compared to the PlayStore..
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