Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
Most reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems.
The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
0 stars would be much more appropriate but heyho...
I wish I had read those before I purchased my phone. New to android and honor and I wish I had never made the switch. Their warrantee is hopeless and penalised rather than helps customer when their phone are clearly subpar and not functionally viable. They wanted to charge me more than the phone originally cost for a technical repairs which I had been discussing with them for months. My advice would be stay well away and choose another brand of phone. Save yourself the hassle that myself and many it seems ha e experienced.
If you want a phone that crashes, freezes and lags..... Then pick Honor. I lost a lot of valuable stuff(to me anyway, despite trying to back up while the phone kept dropping network..... One star is more accurate... Though if you keep the phone at 40% capacity you can survive. Honor did nothing but give lame advice. I am not likely to use this brand again
Honor 200 lite is not worth it to have it have to many problems like screen not responding all the time it over heat then the battey gou down fast and if you play games like Call of Duty the phone lag and get exstreemly hot and don't talk about the camera its bad if you like take photos at night it look like 144p and video but its okay in day light and its only can record in 30fps and software is not the best for me and battry is nog so good if you just us it for whatsapp then the battery last maby 5 and half hours then its flat if you whant a better phone take the Hisense h60 5g its for me much better and its half of specs
The true rate for recent experience should be 0.
Avoid purchasing off HONOR in my opinion HORROR would be a more suitable name for this company. Their customer support is good for nothing, really shocking if you call they will hang up and emails are ignored or you're given a bot response you go round and round in circles. I'm now left with a phone that doesn't work it was used for 3 weeks and then had a black screen I have been trying to sort this out for 3 weeks. I have provided all the information they have asked for including proof of purchase serial numbers IME more than 5 times to be sent an email saying they can do nothing to help because I did not purchase directly from their store. This is true but I purchased from a store that deals with HONOR so why at first when going back to the store did HONOR ask the store to provide information so they could exchange the phone using a code or was that to just get the store off the phone? DON'T WASTE YOUR MONEY OR TIME AVOID THIS COMPANY!!
Appalling Chinese Company with Total Disregard for UK Consumer Law
My experience with Honor has been nothing short of frustrating and disappointing. I purchased a Honor Magicbook 16 Pro laptop from them less than two years ago, and it developed a major battery fault shortly after the one-year warranty expired. This timing is suspiciously convenient and raises concerns about planned obsolescence, where products are seemingly designed to fail just after the warranty period ends, forcing customers to pay for expensive repairs or replacements.
Despite UK consumer law under the Consumer Rights Act 2015, which provides protection for up to six years for faulty goods, Honor has repeatedly refused to acknowledge their legal obligations. After multiple communications, including a discussion with a representative who assured me my case would be escalated, I have received nothing but dismissive responses citing their one-year warranty policy — which is irrelevant given the clear legal requirements in the UK. Their customer service team completely ignored my requests and failed to respond appropriately, even after I provided clear evidence of the law they are violating.
Having read through other reviews on Trustpilot, I can see that many customers have had similar experiences, and unfortunately, I can confirm that the negative reviews are absolutely true. Honor seems to ignore valid concerns and shows a total disregard for their customers, especially when dealing with issues that occur outside their very limited warranty period.
Due to Honor’s refusal to comply with UK law, I have already initiated a claim through the small claims court to enforce my rights under the Consumer Rights Act 2015. I am determined to hold Honor accountable for their disregard of consumer protections, and I would strongly advise others to avoid this company if you expect fair treatment and respect for your legal rights.
Rating: 1/5
Verdict: Avoid Honor if you want reliable customer service and companies that respect consumer law!
Folding V2 phone great , but after a screen fault within 6 months the after sales service is absolutely useless, they don't answer the phone , don't reply to emails, and the on line warranty claim form goes unanswered I've never known such a useless company in all my life. Avoid this brand .once again Useless. Claiming a warranty repair with 3 mobile,, hopefully 😐
I can't remember when I got my Honor phone. I should have been suspicious when the person in the phone shop said I'd have to change my number because my old sim card wasn't compatible, since day one all I've had is people complaining that they can't hear me properly, which kind of defeats the object of something that's supposed to be a phone. I was assured by someone that the Company were "doing all they can to solve a few technical problems" their solution was a downloadable update which made everything worse. Now, in order to make sure all my apps have been closed properly, I have to restart the phone, the signal quality hasn't changed and a couple of important apps which were working fine mysteriously disappeared after the update. I reinstalled one of the apps, (National Rail Services) and now it doesn't work properly (i.e. You can't check up Train times because the phone screen starts flickering) As soon as my Contract expires in a few months, I will not be getting an Honor Phone. If I was allowed to give a minus Star rating, I would. Terrible phone!
I wish to have the chance to give 0 stars for this company what is charging for money but you can't use your phone.I was in holiday in 2 different countries and I couldn't use my phone for anything photos,internet .When you charging people money for your phones wich is not cheaper by the way ,you should provide the write services .I pay for my phone you should pay your duty back ,the right services.Not excuses.I don't recommended this company to nobody else.Please be aware
Terrible Chinese company!
I tried ordering Magic v2. Came second day. However, laggy and buggy software. Tried to cancel and return this but no one answers on chat phone or email.
Horrible money grabers
I hate hate hate this company. 5 days ago they forced an updated software out and the phone has been unuseable ever since. It is non-responsive, lags, crashes, messages take ages to come through if at all and then you can't open them. I have been in email contact them but have said nothing helpful and my phone is still not working. I have had the phone 6 months and now I need a new one because they are unable to tell me if/when they will be able to resolve these software issues. The worst phone I have ever had. I will never ever buy another Honor and I urge anyone who actually wants their phone to work, or help when it doesn't to never touch this company with a barge pole. AWFUL. HORRIBLE. USELESS
I purchased my Honor 70 Lite from AO.com last Oct. A great mobile with superb features for the price. Fast forward a month ago, I received requests to download a new software update, Despite rejecting many times, without my consent, a new Magic OS and Android 14 were installed overnight. All was well until the last few days. As mentioned by someone below, the phone functionality - even for the most basic operations - created countless glitches, Screen/Apps/side buttons often froze and became non-responsive. Numerous error codes popped up "System UI / Operation System/ Apps not responsive" etc etc. Frustratingly, too often, I struggled to view my screensaver - black screen. Frequently, the phone suffered a keyboard input lag (if it bothered to display!!). This prevented phone unlocking. Countless hard restarts were required. Should the phone restart, you'd be praying the start-up Magic OS would not be stuck in an endless cycle. Despite several factory resets, removing apps one by one to identify a potential non-compatible app, running in safe mode, the issue remained.
I escalated with AO who struggled to get hold of Huawei tech support. I attempted for 2 -3 hrs but the line failed to connect. I even struggled to submit an online email via their website. Despite requesting countless times, a required verification code was not received. Once the phone line became operational, every min you're asked to press 1 if you wish to remain in the queue - how bloody annoying!! Should you forget or be unable to view your keypad to type 1, the call will disconnect. Eventually, when I got through to someone - a tier 1 tech support based in China - I experienced additional stress. It took the agent 10 mins to spell my name correctly!! Throughout the 30-minute call, he provided absolutely no tech support. I was asked to post the phone for repair. I challenged & demanded to escalate to tier 2. Shortly after, I received an email stating Huawei and Honor have been two separate entities since 2020 and I was redirected to them. When the hell was this communicated??? Tried to contact Honor and yes you've guessed it, the same issues experienced above with the phone line!! After 2 hrs unable to connect - most likely the same team in China - I gave up.
I escalated with AO.com. They were fantastic. We arranged a satisfactory settlement. Never again will I purchase a Huawei or Honor mobile. The worst ever customer service I have experienced !!
I have had my 70 lite for a while now however, Honour sent out an update and my phone automatically downloads these over night, since then my phone is practically unusable. The phone locks up, forgets my digital pass, crashes, freezes, you name it this phone now does it except work as it should. First when I emailed them they said to use the link and send it away for repair, then I received an email with a whole load of things not too and too do to get it working even though they knew and I knew it was the update they had sent out. After emailing them again which took me 45 minutes to write including having to restart my phone half way through typing up the email they have emailed again today to admit it's the update that has made mine and many others phone a pointless bit of equipment and they are sending out another update to fix it (they seem to think not many have been affected.. I think not) but only in batches, why not send it to everyone at the same time so we can all have a workable handset.
Honor 200 appears to have issues. The one that i find most annoying is. When the phone is switched on and on charge, It keeps coming up with a message that you have not set up a screen saver. It tells you how to do it.
But if you follow the instructions from the phone screen there is no option to set one up.
I have tried to get some help from there useless customer services and there does not seem to be a fix.
DO NOT BUY A HONOR PHONE.
There website was not working properly. I receive a cancellation for my order so I made another one.
I ended up receiving 2 phones instead of 1. I have been trying to request a return label for days but no one would answer my call, email or message to customer service online.
AVOID AT ALL COST !
Worse costumer service..the number and emai are faked..nobody reply..will cancel my order because until now didn’t receive any tracking information about my magic v3 order last Sunday 10:05 in the morning..
I have an honor mobile phone so dreadful phone never again …
I have an honor mobile phone so does my daughter these have suddenly started to play up big time can't get on messages WhatsApp or any other apps jumps about all over the place I'm surprised I can write this review as it keeps jumping about can't turn up the volume or turn it off is anyone else got this problem
Ordered a Magic V3 on launch day (2:05pm, 5 Sep) and sure I can forgive some teething issues as demand has been high, but it is now 4 days later and the lack of communication has been awful, no sign of the phone when next day delivery was promised. Cannot get through to anyone by chat nor by phone. Makes me super concerned about any level of support (official or not) if anything went wrong.
Ordered within the hour of Launch. Yet to hear when my phone will be delivered. Cannot get hold of any customer service (on the phone or chat). Very concerned about communications if i have any issues in the future.
After another day of zero communications. I have decided to cancel the order. Turns out cancelling is pretty straight forward, click you order, scroll down and cancel. Fingers crossed they action my refund! Will update shortly.
Ordered and paid for the Honor Magic V3. Payment taken, no issues. 24 hours later receive an email to say my order has been cancelled and I'll be refunded without any damn explanation. Ridiculous!
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