Hubble Contacts

Hi Pia, thank you for sharing your feedback. We understand that higher prices aren’t ideal, but as we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years. We’ve reached out via email with a resolution we think you’ll love! Kind regards, The Hubble Contacts Team

Hi Chau! Nothing makes us happier than knowing everything is working just as it should. Thanks for your support and for being part of the Hubble. Cheers, The Hubble Contacts Team

Hi Janean, It's always a pleasure to help, and we're thrilled you've had a great experience with us. Cheers, The Hubble Contacts Team

Thank you for the wonderful feedback, Diane! We're delighted to hear that you've had a dependable experience with us over time. We truly appreciate your support and trust. Cheers, The Hubble Contacts Team

Hi Zachary, thank you for sharing your feedback, though we’re sorry to hear about the frustrating experience you’ve had with your prescription and our customer service. We have just sent an email to the address associated with your account so we can investigate exactly what happened and resolve this for you immediately. Best regards, The Hubble Contacts Team

Thank you for the wonderful feedback, Robert! We're delighted to hear that you've consistently had such a positive experience with our lenses and service. Your trust and support mean so much to us. Kind regards, The Hubble Contacts Team

Hi Sarita, thank you for sharing your feedback. We're pleased to know that we've been able to provide the level of service you deserve. We truly appreciate your support and trust. Kind regards, The Hubble Contacts Team

Hi Samantha, thank you for your review. We hear you, and we understand that price is a major factor for our customers. We work hard to keep our rates as affordable as possible while ensuring we don’t compromise on the quality and reliable service we provide. We are incredibly grateful for your years of loyalty, and we’ve just emailed you with a resolution we think you’ll be really happy with! Kind regards, The Hubble Contacts Team

Hi Chris, moving can be hectic, so we're glad our team could step in and help make sure you didn't run out of contacts. Thanks for sharing your experience and for trusting us to have your back! Cheers, The Hubble Contacts Team

Hi Lydia, It's great to know we're making it easy to keep up with your contact lens needs. Thanks for trusting us to be part of your routine! Cheers, The Hubble Contacts Team

Hi Vanessa, we love hearing this! Great customer service and smooth deliveries are exactly what we strive for. Thanks for taking the time to share your experience! Cheers, The Hubble Contacts Team

Hi Jennifer! Comfort, convenience, and quality are exactly what we strive to deliver. Thanks for sharing your experience and for being part of the Hubble family! Cheers, The Hubble Contacts Team

Hi Nikita! We’re sorry to hear that you’re thinking about canceling your subscription. A member of our customer service team will reach out to you via email to discuss your request and make sure you’re fully taken care of. In the meantime, thank you for giving us the opportunity to serve you, and we appreciate your time with Hubble. Kind regards, The Hubble Contacts Team

Hi Harriet, we're delighted to hear that your issue was resolved on the first call and that our team was able to assist you promptly. Kind regards, The Hubble Contacts Team

Hi Grace, thank you for your review. We apologize for the login issues and want to help. We’ve sent a password reset link to your email so you can access your portal and manage your active subscription. We also sent a follow-up email to make sure you get in safely, please reply to it if you need any extra help! Best regards, The Hubble Contacts Team

Hi Rafael, thank you for the kind words. Providing wonderful service is what we're all about! Cheers, The Hubble Contacts Team

Hi Darrell, we're delighted that our team was able to step in and help resolve the shipping issue after your move. Knowing that we exceeded your expectations means a lot to us. Thank you for your trust and recommendation. All the best, The Hubble Contacts Team

Hi Ashley, thank you for your feedback, and we’re sorry you got an order you didn’t want. We’ve reviewed your account and can confirm that your subscription has been fully canceled, and no future orders or charges will be processed. Additionally, we’ve issued a refund for your most recent order, and the funds should reach your account as soon as your bank processes the transaction. If you have any questions or need further assistance, please feel free to let us know! Kind regards, The Hubble Contacts Team

Thank you for the wonderful feedback, Caroline! We're glad you've been happy with our service, the quality of our lenses, and their value. We truly appreciate your recommendation. Kind regards, The Hubble Contacts Team

Hi Michelle, thank you for the feedback! We’re glad you love the packaging, but sorry to hear about the quality issues with your Hydro dailies. Since your account is inactive, we’ve gone ahead and refunded your most recent order to cover those discarded pairs. We also sent an email with some lens care tips and a few quick questions to help ensure a better experience next time! Kind regards, The Hubble Contacts Team