Hubble Contacts

Hi SB, thank you for bringing this to our attention. While we’re glad the product and our team have been great, we are sorry about this delivery delay. We will share this specific feedback with our courier team to address these tracking and handoff gaps. To make things right, we have processed a replacement order to be shipped out right away, and you should receive a confirmation email shortly. Please let us know if there is anything else we can help you with! Kind regards, The Hubble Contacts Team

Hi Matthew, thank you for bringing this to our attention, and we apologize for the frustration and distress this has caused. If you paused your account, you should not have been billed. Our support team is pulling up your details right now to investigate exactly what happened with these charges after your subscription was paused. A member of our team will be reaching out to you via email shortly to review the details, process any necessary refunds, and ensure you are fully taken care of. Kind regards, The Hubble Contacts Team

Hi Jeanni, thank you for sharing your experience and feedback. We're glad our customer service team was able to take the time to understand your situation and provide a solution that worked for you. We'll be sure to pass along your kind words to him. We appreciate the opportunity to continue serving you and hope your upcoming order is a great fit. Thank you for giving Hubble another chance! Kind regards, The Hubble Contacts Team

Hi Linda, thank you for trusting Hubble for so many years and for recommending us to others. It means a lot to know that we've been able to provide reliable service and value along the way. We hope you'll get the chance to try our glasses soon, too! Warm regards, The Hubble Contacts Team

Hi Rocio, we're delighted to hear that your lenses have been such a convenient and comfortable fit for your lifestyle. Knowing that you can count on them when you need them most means a lot to us. Warm regards, The Hubble Contacts Team

Hi Livier, thank you for the wonderful feedback! We're thrilled that you've been happy with your experience and that our service has been a convenient fit for your lifestyle. We truly appreciate your support. Kind regards, The Hubble Contacts Team

Hi Tyra, thank you for your feedback! We understand your frustration, especially since you rely on your contacts every day for work. Upon reviewing your account, we found that your prescription had expired, which prevented us from releasing additional lenses. A member of our management team will be reaching out to you via email immediately to look into your order, please let us know if there's anything else we can help with. Kind regards, The Hubble Contacts Team

We love hearing this, Yanina! Knowing that we can help keep your contacts arriving right when you need them while providing great support along the way is exactly what we strive for. Cheers, The Hubble Contacts Team

Hi Maryann, thank you for the wonderful feedback! We're glad that you've had such a positive experience with Hubble. Your recommendation means so much to us, and we're grateful for the trust you've placed in our team over the years. Kind regards, The Hubble Contacts Team

Hi David, thank you for your review. We are sorry to hear about the torn lenses and website errors. To help make things right, we have already processed a replacement order to make up for the pairs you had to throw away. A member of our team will be reaching out via email shortly to investigate this specific batch, help fix any portal glitches you’ve experienced, and share some care and handling tips for our Hydro lenses to ensure you have a great experience moving forward! Kind regards, The Hubble Contacts Team

Hi Brian, starting each day with a fresh pair of lenses is one of the best parts of wearing dailies, and we're thrilled to be part of that routine. Thanks for the feedback, the recommendation, and for being such a loyal Hubble customer! Kind regards, The Hubble Contacts Team

Hi Bernita, we appreciate you bringing this to our attention. We know how important it is for your valuable deliveries to stay safe, and we’ll be sure to pass your comments regarding the packaging size to our management team for review. Thanks again for your time, and if there’s anything else we can help you with, please let us know! Kind regards, The Hubble Contacts Team

Hi Zainab, thank you for your review. We are sorry to hear that your contacts have been piling up too quickly. Our subscription is designed to make sure you never run out of lenses, but it can also be adjusted to fit your schedule and usage. Our team will reach out to you via email to discuss your options and make sure you’re fully taken care of. Kind regards, The Hubble Contacts Team

Hi Stacy, we love hearing this! Making contact lenses simple and hassle-free is exactly what we aim for. Thanks for sharing your experience and for being part of the Hubble. Cheers, The Hubble Contacts Team

Hi John, thank you for the kind words. We're thrilled to know your lenses have been such a great fit and that you're enjoying your Hubble experience! Cheers, The Hubble Contacts Team

Hi Kimber, thank you for the thoughtful feedback! We're delighted that you've had such a positive experience with both our products and customer service over the years. Knowing that we've earned your trust and recommendation means so much to us. Kind regards, The Hubble Contacts Team

Hi Kira, thank you for your review. We’re glad to hear you love our lenses, but we are sorry to hear that you’ve dealt with ripped contacts lately. We have processed a replacement order to make up for the pairs you had to throw away, and we’ve sent an email to gather more information along with some care and handling tips for our Hydro lenses to help ensure a great experience moving forward. Kind regards, The Hubble Contacts Team

Hi Millie, we love hearing your feedback! Getting your order to you quickly and providing great support along the way is exactly what we strive for. Thanks for sharing your experience! Cheers, The Hubble Contacts Team

Hi Maria, thank you for sharing your feedback regarding pricing and shipping. We recently moved to a new fulfillment center that uses different courier partners. Our system automatically assigns the most efficient carrier for each order, so packages may be delivered through the postal service or Amazon Shipping, depending on the shipment. We totally get the confusion, hopefully you’re getting your contacts faster but if you have any other feedback please let us know! On pricing, we understand that increases are never ideal. As we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years, so we’ve reached out via email with a resolution we think you’ll love! Warm regards, The Hubble Contacts Team

Hi Stephen, It's great to know our team was able to help quickly and accurately. Thanks for taking the time to share your experience! Cheers, The Hubble Contacts Team