Hubble Contacts

Hi Todd, thank you for sharing your feedback. We want to clarify that canceling or pausing a specific order is different from canceling an active subscription. Because the subscription itself remained active in our system, our automated process continued to generate and ship your regular lens supply. To resolve this for you immediately, we have gone ahead and officially canceled your subscription, so there will be no future charges to your account. Additionally, we have issued a full refund for your most recent charge, and the funds should appear back in your account as soon as your bank completes processing the transaction. Kind regards, The Hubble Contacts Team

Thank you for taking the time to leave a review, Carly! We're glad you've found our service easy to use and dependable. Your support means a lot to us, and we look forward to continuing to serve you. Kind regards, The Hubble Contacts Team

We love hearing this, Stacy! Thank you for recognizing our commitment to both quality and customer service. It means so much to know we've earned your trust, and we're thrilled to be your preferred choice for contact lenses! Cheers, The Hubble Contacts Team

We love hearing this, Vang! There's nothing better than knowing your contacts arrive right on time. Thanks for your kind words and for choosing Hubble! Cheers, The Hubble Contacts Team

Hi there, thank you for taking the time to share your experience. We're thrilled that you're happy with the quality of our contacts, their affordability, and how quickly they arrive. Your support means a lot to us. Kind regards, The Hubble Contacts Team

Hi Kristina, we definitely also want you to be able to see. We are sending you a free replacement immediately to make up for the contacts with defects and a member of our quality team will be reaching out to learn more about your experience. Hopefully we can make this better for you. Thank you for your feedback and for being a valued customer! Kind regards, The Hubble Contacts Team

Hi McCayla, thank you for your feedback. We just wanted to gently note that we haven’t been through bankruptcy, though we have been focusing heavily on improving our services over the last few years! We’re sorry to hear these lenses feel drier than you remember. If your eyes are needing a bit of extra moisture these days, we actually do offer eye drops on our website now. Please feel free to check them out, or contact our support team if there’s anything else we can do to help! Kind regards, The Hubble Contacts Team

Thank you for the kind words, Denise! We're delighted that our team provided you with friendly and helpful service. We truly appreciate your feedback and your support. Cheers, The Hubble Contacts Team

We love hearing this, Ayla! We're glad you're enjoying the convenience of the subscription. One less thing to worry about makes life a little easier! Thanks for sharing your feedback. Cheers, The Hubble Contacts Team

Hi Nanette, thank you for the wonderful feedback! We are so glad we could assist you quickly and efficiently. Your support means everything to us, and we look forward to helping you again in the future! Warmly, The Hubble Contacts Team

Hi there, thank you for your review. We are sorry to hear about the frustrating tracking delays and the defective lenses you received. To help make this right immediately, we have already processed and sent replacements for both your Classic and SkyHy lenses to make up for the ones you had to throw away. Our team will also be reaching out to you via email shortly to gather a few more details. We want to pass this information directly to our quality assurance team to ensure this doesn’t happen again. We appreciate your patience and the opportunity to fix this for you. Kind regards, The Hubble Contacts Team

Hi Margie, thank you for the great review! It looks like the 1-star rating might have been a mistake since you enjoyed the service. If you’re able to, we’d love it if you could update the star count to reflect your positive experience. If there is anything else we can help you with, please feel free to reach out. We truly appreciate your support! Kindly, The Hubble Contacts Team

Hi Leisha, Great contacts and great customer service are exactly what we strive for. Thank you for your kind words and for being part of the Hubble! Cheers, The Hubble Contacts Team

Thank you for the wonderful feedback, Tashauna! We're thrilled that your orders consistently arrive on time and that you've been happy with both the quality of our lenses and the support from our team. We truly appreciate your trust and support. Warm regards, The Hubble Contacts Team

Thank you for sharing your feedback, Darci. We're thrilled that you're enjoying the new packaging design. Comments like yours mean a lot to us, and we're always happy to hear when customers notice the improvements we've made. Kind regards, The Hubble Contacts Team

We love hearing this, Molly! We're glad our team was able to quickly resolve your portal issue and get everything back on track. Thanks for sticking with us! Cheers, The Hubble Contacts Team

We love hearing this, Diana! Providing fast and friendly support is what we're all about. Thanks for taking the time to share your experience! Cheers, The Hubble Contacts Team

Hi Luz, thank you for your review. We're sorry to hear you're looking to cancel. As discussed during our phone call, your account remains active for now. We appreciate your notes regarding the courier service and have passed this feedback directly to our operations team. Please let us know if you need anything else! All the best, The Hubble Contacts Team

Hi Drew, we appreciate you letting us know about your experience. We’re glad to hear the contacts are working out for you, and we understand that increases are never ideal. As we’ve grown, our operating costs have increased, which led to a small price adjustment to help us continue providing the lenses you love. We truly value your loyalty and appreciate having you as a customer over the years, so we’ve reached out via email with a resolution we think you’ll love! Kind regards, The Hubble Contacts Team

Thank you for the wonderful feedback, Diana! We're thrilled that the convenience of the subscription has made your life a little easier. Knowing we can help simplify one part of your busy routine means so much to us. Warm regards, The Hubble Contacts Team