IPVanish

Thank you for sharing your experience. We are truly sorry for the frustration caused by the renewal process and the subsequent confusion regarding your refund and account plan. This certainly does not reflect the seamless experience we strive to provide our customers. While we are happy to hear the issue has been resolved, we would like to look into the breakdown in communication regarding your reminder email and the unauthorized plan change to ensure this doesn't happen again. Please reach out to us at [email protected] so we can prioritize a review of your case and ensure everything is right with your account.

Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties getting IPVanish to work with your Firestick and that it led you to cancel your subscription. While our service is compatible with most 2nd generation and newer Fire TV devices, technical hurdles can sometimes arise. We would love the opportunity to investigate this for you and ensure you are properly taken care of regarding your recent monthly plan. Please contact our team directly at [email protected]. We will prioritize your request to see how we can best assist you.

Hello, thank you for sharing your feedback. We are genuinely sorry to hear that your experience with our cancellation process left you feeling frustrated. It is never our intention to make ending a subscription difficult or to make our customers feel trapped. We aim for transparency and ease of use throughout the entire customer journey, including when you decide to leave us. We would like the opportunity to look into your account and ensure this is resolved for you immediately. Please reach out to us at [email protected] so we can prioritize your request and provide further assistance.