Apple IdFinland · 1 review · Experienced 2026-08-11 ·
Working this app
This app good
About IPVanish
Data updated- Website
- www.ipvanish.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 91% (43/47)
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About this business
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
Is IPVanish legit?
IPVanish (www.ipvanish.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently highlight how simple the setup process is, allowing them to protect their devices quickly without any technical complications. Many people note that the software runs smoothly, providing a dependable connection that works wonderfully for everyday streaming and online privacy. Though some reviewers were not happy with unexpected subscription costs and steep price increases during the renewal period. Consumers also mentioned encountering frustrating obstacles when attempting to cancel their plans or communicate with support agents for account issues. Others experienced difficulties with connection stability and account access after using the service for an extended period.
Auto-generated from all reviews of this business. For reference only.What people say
Quick and easy
Quick and easy. Trustworthy.
I have been a loyal customer for…
I have been a loyal customer for several years but they are going to have to do a whole lot better if im going to stay for the last 3 weeks I have had to change my password every day they say its suspicious activity how the chuff when im the only one who knows the details talk about wind you up no explanation or anything service has been absolutely terrible has for customer service thats completely unheard of ipvanish needs to do better if im going to stay
Reply from IPVanish2026-08-10
Thank you for being a long-time customer and for bringing this issue to our attention. We understand how frustrating it is to constantly reset your password, especially when you are the sole user of your account. That experience is certainly not the standard of service we aim to provide. We would appreciate the opportunity to look directly into your account security flags and resolve this loop for you immediately. Please reach out to us at [email protected] so we can prioritize your case and assist you further.
Good service
IPVanish - the secret rip off of unintended renewals
I have discovered that IP Vanish employs the tactic of renewing subscriptions without proper customer agreement, at inflated prices and without appropriate cancellation facilitation. This includes being unable to turn off automatic renewal, maintaining that a 30 day cancellation provision applies only to new contracts and excludes renewals and the tactic of renewing at the highest possible price (and not the one listed in the exisiting subscription)
Reply from IPVanish2026-08-10
Thank you for sharing your feedback with us. We understand how frustrating unexpected subscription renewals and pricing discrepancies can be, and we take concerns regarding our billing procedures very seriously. We aim to make managing subscriptions straightforward and transparent for all our users. We would appreciate the opportunity to review your account details, clarify our renewal structure, and work toward a resolution for you. Please contact us directly at [email protected] with your account email address so we can prioritize your request and assist you further.
CONSUMER BEWARE!!
CONSUMER BEWARE!!! I paid for a two-year subscription during a promo for ipVanish in April of 2025. In March of this year (2026), while adding one of the TVs in my house to my account, I noticed what the renewal price for one year was going to be (a LOT!) so I decided I was not going to continue service with them after my two-year subscription ended. At that time, I still had a bit over one year left, so while I wasn't in a hurry, I began looking for how to remove my payment information from their site so I didn't forget and end up being charged an exorbitant amount later. The platform is *not* user friendly, and no matter where I looked, I could not find where to change or remove my payment information. I contacted support, who did respond timely and provided instructions for canceling my membership - which they said would not happen until my current paid term was up (April, 2027). Great! Life was life'ing and it wasn't until about 3 months later that I finally got back around to logging back in and following their instructions, which I did to the tee. It bright me to the cancellation screen, however, their system would not let me save the changes, continuing to pop up an error message telling me that I could not cancel, and to "contact support." Ok, frustrating. I responded to the same email chain I had with "CJ," who I had gone back and forth with multiple times by this point. I emailed him screenshots of what was happening, asking for help. I started having issues accessing my account at this point and was eventually logged out, unable to access my account at all, even through resetting my password. My service on both my TVs also stopped working. I again contacted support telling them what was going on, with screenshots, at which point they asked me to verify my personal information to ensure the account was mine, which I did. They also asked for my credit card information. RED FLAG! I told them "no, I have provided all of my personal contact information used to sign up and I am emailing you from the email address that I have on file with you. I'm not giving you my credit card number." They still demanded my credit card info and refused to do anything until and unless I provided it. The whole point of all of this was to remove my payment information from their website - at which point they figured out that I did not wish to continue on with their service after my paid membership time would end (many months down the road) and suddenly my account no longer works and they are refusing to help? If it walks like a scam, and talks like a scam, it's a SCAM to me! I now have been jipped out of nearly half the membership term I paid for, and may have to cancel my credit card before April, as I do not trust them. Negative experience. I am signing up for a new VPN service elsewhere. CONSUMER BEWARE!
Reply from IPVanish2026-08-07
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and disruption to your service. We understand how concerning it is to encounter issues while trying to manage your auto-renewal settings, and losing access to the service you paid for is certainly not the experience we want for our customers. Account verification steps are meant to protect customer security, but it is clear that your experience fell far short of expectations, and we want to make this right. Please reach out directly to our leadership team at [email protected] with your account email address. We will prioritize your case immediately to restore your account access, ensure your auto-renewal preferences are properly set, and address any lost service time.
Pain in the butt
Pain in the butt. All I want to do is buy it and it keeps telling me I tried to many attempts. I had one of my cards that flagged it as possible fraud. I tried once, clicked it was ok. Tried a second time and then I started getting this stupid message.
Reply from IPVanish2026-08-04
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this checkout block. Security triggers during payment processing can occasionally cause these locks to happen incorrectly, but we understand how frustrating it is when you're simply trying to complete your purchase. We want to get this resolved for you right away. Please reach out directly to [email protected] with the email address associated with your attempt. Writing to this address allows us to prioritize your request and manually clear the hold so you can get up and running smoothly.
hi good tomw
Absolute nightmare when you want to…
Absolute nightmare when you want to cancel subscription. They make it almost impossible deliberately so they can lock you in. Do not recommend
Reply from IPVanish2026-07-30
Thank you for bringing this to our attention. We are genuinely sorry to hear about the frustration you experienced while trying to cancel your subscription. Making account management simple and transparent is very important to us, and we apologize for falling short of your expectations. We would like to look into this for you immediately and ensure your account is handled properly. Please contact our leadership team directly at [email protected] with your account details. We will prioritize your request and work to resolve this for you right away. Thank you for your patience.— The IPVanish Team
Your VPN is affordable
Your VPN has been affordable, easy to use and does what it says it will do
I subscribed to IPVANISH for at least 5…
I subscribed to IPVANISH for at least 5 trouble-free years, but, at my age of 78, I decided that i no longer needed it, for $ 99 per year. But it took me hours to cease making the payment, and then I found out it was akin to Hotel California; no one leaves, I had to threaten to contact my bank and stop the automated subscription.
Reply from IPVanish2026-07-28
Thank you for being a valued IPVanish customer over the past 5 years. We sincerely apologize for the frustration and difficulty you experienced while trying to cancel your subscription. Managing your account should always be simple and stress-free, and we deeply regret that this was not your experience. We would appreciate the opportunity to look into this and ensure your account status is resolved to your satisfaction. Please reach out to us directly at [email protected] with your account details so our management team can prioritize your request and assist you right away.
Trapped in an "auto-renew" billing cycle that customer service refuses to cancel
I signed up for a two year subscription, and was sent an email reminding me that I would be charged at the monthly rate unless I canceled my subscription. I went to cancel the subscription on their website, and it says "Error occurred, please contact support" After contacting support, they asked for the receipt from the purchase. I have searched every email I have access to, checked every active card, and cannot find the receipt. "Gianni" from their customer support team is now telling me that without that receipt, they cannot cancel my auto-renew, and will continue to bill me at the monthly rate, apparently indefinitely, unless I can produce this receipt. The website is broken, customer support is requesting something I cannot produce (even though I'm emailing them from the email associated with the account) and now they're refusing to cancel the auto-renew. Be prepared to do charge backs and possibly get new debit cards, as this shady company is playing games to lock you into a never ending "auto-renew"
Reply from IPVanish2026-07-24
Hello, Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused by the error on our website and the difficulties you've encountered while trying to cancel your auto-renewal. This is certainly not the seamless experience we strive to provide. We want to resolve this for you as quickly as possible. Please email us directly at [email protected] using the email address linked to your account. We will personally step in to prioritize your request and ensure your subscription preferences are handled properly—without requiring additional receipt verification from your end. We appreciate your patience and look forward to resolving this for you directly.
Easy to use and great protection
Easy to use and great protection.
Great Can t have not gotten on yet
It'd be nice to receive email when IPVanish kills my internet connection.
I'd like to suggest a feature that the Windows app send an email to my account address whenever my connection drops and the kill internet action engages. It would be helpful to know, even if I'm not sitting at my desk working on my PC.
I had IPVanish longer than 3 years
I had IPVanish longer than 3 years. It was great, responsive to my needs and someone was always there when I needed them. Service worked reliably and I hardly needed to reach out for help. Great customer service. IPVanish did not block proper sites I was interested in visiting. There is not much more I can say about this company. My needs changed and is the reason why I have left them.
Just great
Just great. I love it
God help you if you need personal support
Ipvanish probably deliver a very good service but if you have problems and need help then god help you. Unfortunatly the software impacted my iPhone so coud'nt access the internet - I cancelled the service (or so I thought) and subscribed to another vpn provider, 1 year later I had another charge from ipvanish, I assumed I made an error cancelling so accepted the charge but once again cancelled the service (or so I thought) 2 years later and I now have another charge for 2 years subscription ! I went on again to cancel following ipvanish complex cancellation process, this failed and was told to contact customer services but no contact details for customer services are provided or easily found on the web site- when I did get in touch and explained I had not used the service for 3 years and did not want to renew for a further 2 years I was told that ipvanish policy does not allow refunds for this situation!!!!
Reply from IPVanish2026-07-09
Hello, We are truly sorry to hear about the ongoing frustration you've experienced regarding your subscription, recurring charges, and the difficulty you faced when trying to locate our contact details. This is certainly not the type of experience we want for our customers. We completely understand how frustrating it is to feel caught in an unintended renewal cycle. While our standard policies do have specific guidelines regarding renewal refunds, we want to look directly into your account history and see how we can best help you resolve this situation. Please reach out to our management team directly at [email protected] with your account details. We will prioritize your request and investigate exactly what happened with your previous cancellation attempts.
Very helpful and the website is user…
Very helpful and the website is user friendly The product itself works perfectly with all my devices
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