IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish (www.ipvanish.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently highlight how simple the setup process is, allowing them to protect their devices quickly without any technical complications. Many people note that the software runs smoothly, providing a dependable connection that works wonderfully for everyday streaming and online privacy. Though some reviewers were not happy with unexpected subscription costs and steep price increases during the renewal period. Consumers also mentioned encountering frustrating obstacles when attempting to cancel their plans or communicate with support agents for account issues. Others experienced difficulties with connection stability and account access after using the service for an extended period.
Auto-generated from all reviews of this business. For reference only.Excellent customer service, and the VPN service is first rate. You can reach their customer service both on their website through a chat option or even on Twitter/X. I've been using their service for years now with no complaints.
I have bee using IPVanish for so many year with out problem and they keep on improving it with a very reasonable price for protection. A very good software.
Thank god Luis M answered the phone. I've had many phone calls for your help. I love the program. Many people use it because of me. I was on a conference call with my brother and Luis M to get my brothers IpVanish to open. He made three phone calls to get help and no one was able to correct his problem until my conference call with Luis M and my brother. Not only was the problem fixed, he did it in 5 minutes. Luis is the best technician I'e seen in a long time, He was very presise and knew exactly what to do. This man gets a 5 star rating in my book for being knowledgable, courteous and patient.
IPVANISH WOULD EXECUTE THE FIRST COUPLE OF DAYS BUT NOW IT WILL NOT EXECUTE
Thank you for sharing your feedback with us. We are truly sorry to hear that IPVanish stopped working after the first few days, and we understand how frustrating that must be. Our goal is to provide a reliable, seamless connection, and it sounds like something went wrong in your specific setup. We would love the opportunity to troubleshoot this for you right away and get your service back up and running perfectly. Please reach out to our team directly at [email protected] with your account details. We will prioritize your request and ensure you get the dedicated assistance you need.
I used IPVanish mainly for privacy on public WiFi and to access streaming content while traveling. Connection was generally stable and the app were easy to set up. Feature I’d love to see: a simpler 1-click connect for beginners and more server locations in Pakistan, also more consistent speeds during peaks times and adding WireGuard protocol would make it competitive with newer VPNs. Cancellation was easy, and support was helpful when I asked about how to cancel either through dashboard and through emailing them.
Never let me down since i have been using ipvanish,also you get upgrade in nice intervals.Worth the more all day long.
great service, great price at renewal, all the problems I had sorted without fuss and with speed
IPVanish is hiding behind Apple’s payment system to avoid fulfilling their 30-day money-back guarantee. I reached out to their support after being charged for an unintended renewal. Even with Apple’s Senior Advisor advising them to provide manual authorization, IPVanish support refused to help, stating their policy is 'isolated' from Apple purchases. It’s ironic for a 'Privacy and Security' company to act so unethically regarding billing transparency. They take your money through the App Store but hide when it’s time to stand by their promise. Avoid this company if you value customer service and honest business practices. UPDATE: Their Management team contacted me, only to officially refuse a manual settlement. They hide behind Apple's payment system to avoid honoring their 30-Day Guarantee. DO NOT BUY IF YOU USE iOS. The guarantee is a complete lie.
Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We always aim to be transparent and fair with our policies, and it’s disappointing to hear that we fell short of your expectations. Because Apple manages all transactions made through the App Store within their own secure ecosystem, we unfortunately do not have the technical ability to process direct refunds for those purchases. However, we want to look into your case closely to see how we can better assist you and see what options are available. Please reach out to our team directly at [email protected] with your account details. We will prioritize your request and do everything we can to help resolve this for you.
The support team r very rude! I have a subscription for 2 years and they claim that it’s one year only!!! Scammers
Hello, Thank you for sharing your feedback, though we are truly sorry to hear about your recent experience. Providing rude support and causing confusion over subscription terms is completely unacceptable to us, and we want to make this right. We take claims regarding subscription discrepancies very seriously and want to investigate exactly what happened with your account. Please reach out to our team directly at [email protected] with your account details. We will prioritize your request immediately and work to resolve this billing issue for you as quickly as possible. Best regards, The IPVanish Team
The people who message to help you so much and I think it is very good I would recommend to any one
Been using IPVanish for several years now and it’s a great product. No matter where I have been connect quickly and quietly and successfully. Never had a drop off to date. Great product for all my devices
Had a payment glitch but got it worked out but the service works great.
They were prompt and very helpful assistance me with my issue!
UPDATE: Having spoken with IPVanish they looked into the issues that I was experiencing very promptly. IPVanish have offered and alternative which should rectify the issues that I have been experiencing. Many thanks IPVanish ORIGINAL POST: Having been a Loyal customer paying annually on a auto-renewal basis - complaining to IPVanish as their product had suddenly stopped working for me. Being told that basically there was nothing they could do (yet other providers having no problems at all) and then being told I could not get a refund or part-refund on my subscription that had incepted less than a month ago - very poor. Joined another VPN service - no issues what so ever.
Thank you for your feedback We are genuinely sorry to hear about your experience. It is disappointing to know that our service didn’t meet your expectations and that our initial support didn't provide the resolution you deserved, especially as a long-term, loyal customer. We strive to ensure our users have a seamless experience, and we would like the opportunity to look into why your connection failed and address the billing concerns you’ve raised. Please reach out to us directly at [email protected]. We will prioritize your request to ensure this is reviewed thoroughly and handled with the care it requires.
I’ve been using IPVanish for a while now, and it has consistently exceeded my expectations. The sheer scale of their network is impressive; they offer a huge number of IP addresses and a massive selection of servers spread across dozens of cities worldwide. This makes it incredibly easy to find a fast, stable connection no matter where I am or what content I'm trying to access. The performance is where it really shines for me. It works flawlessly on my PC, with a very intuitive interface that stays connected without drops. Even better, it runs perfectly on my Android box, which is usually where other VPNs struggle with buffering or lag. Whether I'm streaming, browsing, or working, the speeds remain top-notch. If you’re looking for a VPN that provides true privacy with a deep pool of resources and great cross-platform compatibility, I highly recommend IPVanish.
I have used IPVanish for over 10 years and have never had any issues with the service or the company.
After using IP vanish for many years they have bent over backwards to prevent me from cancelling. They are also misrepresenting themselves to my bank, making a charge-back quite difficult. Go with Proton, it's a much better company and their customer service policies are not predatory.
Hello, We are genuinely sorry to hear about the frustration you’ve experienced regarding your cancellation and the subsequent billing concerns. This is certainly not the level of service we strive to provide our long-term customers. We would like to investigate your case immediately and ensure this is resolved correctly. Please reach out to us at [email protected] so we can prioritize your request and look into the details of your account and bank correspondence. Thank you for your patience as we work to make this right.
They did exactly what they said they would do and that was made a beautiful memory for me and my wife.
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