IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
Is IPVanish legit?
IPVanish (www.ipvanish.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight how simple the setup process is, allowing them to protect their devices quickly without any technical complications. Many people note that the software runs smoothly, providing a dependable connection that works wonderfully for everyday streaming and online privacy.
Though some reviewers were not happy with unexpected subscription costs and steep price increases during the renewal period. Consumers also mentioned encountering frustrating obstacles when attempting to cancel their plans or communicate with support agents for account issues. Others experienced difficulties with connection stability and account access after using the service for an extended period.
Auto-generated from all reviews of this business. For reference only.
An order was placed with IP Vanish Canada (their Canadian website).
I ordered the "Essential $2.19/month. This was the least expensive package.
Eight screenshots detail the corrupt behaviour of this company. The other two show the transaction with PayPal.
...an order was made on IP Vanish Canada. I confirmed this before I proceeded.
The invoice came back for the "Advanced" product and with an extra currency exchange charge.
They knew and they were informed that they were billing for the wrong product and charging with the wrong currency.
They refused to refund the money because I didn't file for a refund within thirty days.
My complaints started right after the transaction. They just stalled.
Instead of being charged $56.50 yr CD , they charged our PayPal account $78.96 USD.
Right after that I found a charge for $113.09 CD was found in our chequing account. They were never given access to this account. Online we always go through PayPal. Our bank confirmed the money went into an IP Vanish account.
Would someone like to explain how this happened?
IPVanish has been incredibly frustrating to deal with. Their customer service is basically nonexistent — I’ve reached out multiple times and never received a meaningful response. When you’re paying for a service like this, you expect at least some level of support, but that just isn’t the case here.
On top of that, when issues come up, you’re left completely on your own. No follow-up, no accountability, and no urgency to help paying customers. It honestly feels like once they have your money, they stop caring.
I would not recommend IPVanish to anyone who values reliable support or responsiveness. There are plenty of other VPN providers out there that actually take care of their customers.
I was charged €89.99 for an automatic renewal of a subscription from 2020 that I was no longer using and wasn’t even aware was still active.
I cancelled immediately and did not use the service, but my initial refund request was refused.
After further escalation and contacting their management team, I finally received a full refund.
While I appreciate the resolution, it required multiple steps and persistence.
Reply from IPVanish2026-04-06
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by this automatic renewal and the subsequent difficulty you've experienced with your refund request. We understand how disappointing it is to be charged for a service you no longer intended to use.
We would like to look into your account details and see how we can make this right. Please contact our leadership team directly at [email protected] from the email address associated with your account. We will prioritize your request and work toward a resolution.
I had IVPVanish for several years. I've found AVG is much better. I tried to cancel my IVPVanish subscription by email. They told me I have to go through the app or website. When I did they told me since I pay yearly, I would have to wait until my renewal comes up. I forgot when my renewal came up. So again o tried to cancel. They could not refund my payment. They offered a discount to stay pr I can cancel and not receive a refund. I chose to cancel anyways. Then they charged me twice. On 2/23/26 charged $109.74, on 3/5/26 charged $98.76. I emailed about double charges on 3/22/26. It is now 4/2/26 still no response and not resolve. I do not recommend IVPVanish ther are much better IVP services.
Reply from IPVanish2026-04-03
Hello,
Thank you for bringing this to our attention. We take reports of double charges very seriously and want to rectify this immediately. To ensure your case is handled with the highest priority, please forward your details directly to our leadership team at [email protected].
We look forward to hearing from you.
I have cancelled subscription, emailed them several times asking them not to take a payment. They took payment of £95 which I emailed them again asking them why they have took payment when I’ve asked them not to. They emailed me back to say they are looking into it. I rang my bank to ask for a refund. They sent me a refund to which IPVanish took it straight back out of my bank again. I would not recommend this company. Their customer service is extremely appalling. Not helpful at all. I’m out of pocket of £95 for a product I do not want or use
Reply from IPVanish2026-04-02
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and financial inconvenience this has caused. This is certainly not the experience we want for our users.
Our management team has been notified of your situation, and we have just sent a follow-up email to you to ensure this is resolved immediately.
I have used IP Vanish for a couple of years and to be completely fair, I should start by saying that from a technical perspective, the service I have received has been good. Sadly, the same cannot be said for the customer service…
I signed up for the service around two years ago and paid up front for two years. When you join, it seems that flag on your account is automatically set to auto renew at the end of the pre-paid period at a price to be determined at the time. I did not want this so having signed up, I immediately switched off the auto renewal on my account.
Fast forward two years and bang £95.99 has been taken from my bank by IP Vanish. Surprised at this, I logged on the my account which still CLEARLY shows my account auto renew set to off. It seems that this is irrelevant – they simply take money from your bank account regardless of this.
I immediately wrote to customer services at IP Vanish to query the point. Their response? Absolutely nothing – they simply ignore you.
Based on my experience – my advice is to avoid this company.
Reply from IPVanish2026-03-31
Thank you for bringing this to our attention. First, we are pleased to hear that you’ve found our technical service reliable over the past two years, but we are sincerely sorry for the frustration caused by this billing discrepancy and the lack of response from our support team.
What you’ve described regarding the auto-renewal status does not align with our intended customer experience. We want to investigate why your account was charged despite the setting being turned off and ensure this is rectified immediately.
Please contact us directly at [email protected]. By reaching out to this address, your case will be prioritized by our team so we can provide a swift resolution regarding your refund and account status.
We value your long-term loyalty and hope to regain your trust.
Support has been non exisentent I've opened multiple tickets. No response.
My account was "suspended" for failure of payment yet payment successfully taken. IPvanish doesnt work on my desktop, i've attemped to reinstall it. Still doesnt work.
Support don't help.
Prices are too high, go with nordvpn
Reply from IPVanish2026-03-30
Thank you for sharing your feedback. We are truly sorry to hear about the frustration you’ve experienced with our support response times and the technical issues regarding your account status and desktop application. This is certainly not the level of service we strive to provide.
We would like to investigate your billing discrepancy and technical setup immediately. Please reach out to us directly at [email protected] from the email address associated with your account. We will prioritize your case to ensure these matters are resolved as quickly as possible.
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