IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish (www.ipvanish.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently highlight how simple the setup process is, allowing them to protect their devices quickly without any technical complications. Many people note that the software runs smoothly, providing a dependable connection that works wonderfully for everyday streaming and online privacy. Though some reviewers were not happy with unexpected subscription costs and steep price increases during the renewal period. Consumers also mentioned encountering frustrating obstacles when attempting to cancel their plans or communicate with support agents for account issues. Others experienced difficulties with connection stability and account access after using the service for an extended period.
Auto-generated from all reviews of this business. For reference only.The product itself is great. Customer service was a bit slow but in the end was very helpful in resolving my issue.
Hello, Thank you for sharing your feedback. We would like to investigate your account billing and the pricing details you mentioned to find a fair resolution. Please contact our leadership team directly at [email protected] so we can prioritize your request and further assist you. We look forward to hearing from you.
I tried to get a refund and was rejected and it isn't even 30 days so that 30 day refund policy is bullshit. Update : I did reach back to them but looks like they still refusing to pay back my refund ...I would stay clear away from this company or whatever ..I'll save you guys the headache...there are other better options out there...please take this advice.
Thank you for reaching out, and we sincerely apologize for the frustration regarding your refund request. We aim to honor our 30-day money-back guarantee for all eligible plans, and it sounds like there may have been a misunderstanding or a technical hurdle in processing your request. We would like to investigate this immediately to ensure it is resolved correctly. Please contact our leadership team directly at [email protected] so we can prioritize your case and look into the status of your account.
Avoid. Doesn't allow to cancel subscription and despite numerous emails to ipvanish support and calling the UK number (nobody answers) They still took $107.99 out of my account for a renewal. Now claiming my money back via PayPal.
We are truly sorry to hear about the frustration you’ve experienced regarding your subscription renewal and the difficulties you encountered when trying to reach our support team. This is certainly not the level of service we strive to provide. We would like to investigate your case immediately and ensure this is resolved. Please reach out to us directly at [email protected] so we can prioritize your request and assist you with your refund and account status.
Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and dismissive, so there’s still room for improvement. That said, the service itself works as advertised. Adjusted rating to 4 stars from 1. IPVanish cancelled my elderly mother’s account claiming “hundreds of simultaneous connections.” She can barely log into one device. Either their system is broken or her account was compromised—but instead of investigating, they shut her down and refused to provide real evidence. No transparency. No accountability. Years of loyalty meant nothing. Be warned: your account can be terminated without proof—and support won’t help.
We are truly sorry to hear about the experience your mother had with her account. This certainly doesn’t reflect the level of service we aim to provide, especially for a long-term, loyal customer. Security and account integrity are our top priorities, and it sounds like there may have been a misunderstanding or a technical issue that wasn't properly addressed. We would like to investigate this immediately to ensure a fair resolution. Please have your mother, or yourself on her behalf, contact us directly at [email protected]. We will prioritize this request so we can look into the connection logs and discuss the specifics of the account status with you privately.
My membership automatically renewed for $109.99. I called to cancel it and they charged me $31.99 to cancel. Terrible company. My membership started off at $49. After realizing I could not use it on most of my apps I decided not to renew. They charged me $31.99 to to cancel my membership. My next call will be to the Better Business Bureau.
Wel to be honest every since I downloaded IPVanish it was the best thing when comes to watch tv
Always working, good and fast service I have used it for many years.
Great service! Very please….
fraud&theft. charged my card multiple times after cancelling subscription
Thank you for bringing this to our attention. We take reports of this nature very seriously and sincerely apologize for the frustration and inconvenience caused by these billing discrepancies. To ensure your case is handled with the highest priority and resolved immediately, please contact us directly at [email protected]. Our management team is standing by to investigate your account, rectify any overcharges, and provide further assistance.
Cancelled service, confirmed in writing from IP Vanish, 2024. Continued to charge credit card, despite written notice they had cancelled and complaints. No response from support. Lied in bank credit card dispute. At best, they are so staggeringly incompetent they cannot find a record of cancellation, which unsurprisingly benefits them. Take them the small claims, folks. Edit: IPVanish, instead of canned responses; refund the money you unlawfully took from me; and from others. Your own support team and dispute team knows full well exactly which transactions; I am possible to identify from your records, it's trivial for you to resolve or escalate internally and undo the harms you have inflicted. Your organisation knowing set out to engage in this conduct and have built your entire business model around it.
Dear Customer, Thank you for bringing this to our attention. Please accept our sincerest apologies for the frustration and financial inconvenience this situation has caused you. We take allegations regarding billing errors and communication lapses very seriously. This experience does not reflect the standard of service we strive to provide. We would like to investigate your account history and the previous dispute details immediately to ensure this is rectified. Because we want to prioritize your case, please contact our leadership team directly at [email protected]. When you reach out, please include your account details or ticket number so we can take immediate action. We value your feedback and hope to have the opportunity to make this right.
As other people have reported. Made sure auto renewal was switched off. Even took a screen shot on the phone. Yet they have taken £167.99 from my account. Absolute scammers are no longer replying to me. Tried to cancel the account but comes up contact support which I have tried to yet they don’t reply. Why have you robbed money off of me. Please refund my account and close my account. £167 for a 2 year subscription
We are very sorry to hear about the frustration regarding your recent renewal charge. This is certainly not the experience we want for our customers. We would like to investigate this immediately to resolve the billing discrepancy and process your request. Please reach out to us directly at [email protected] so we can prioritize your case and assist you further. Thank you for your patience while we work
I haven’t used Ipvanish for long, it used to work, but now don’t work at all, all adult pages of any kind are blocked regardless of what settings are used. In will be cancelling and looking for an alternative as it simply does not work.
Thank you for sharing your feedback, and I am sincerely sorry to hear that you’ve encountered these browsing restrictions. This is certainly not the experience we want for our users. We would like to investigate why this is happening and help resolve the connectivity issues you're facing. Please reach out to us directly at [email protected] so we can prioritize your case and provide further assistance. We value your business and hope to have the chance to make this right.
At 1st the service was great a bargain for a 2ear subscription at £60 odd and did what it's meant to do. I received emails reminding me that my subscription was up for renewal on 07/04/2026 as I no longer required the service as the price had risen to an amount that I couldn't afford I turned off the auto renewal in my account on the ipvanish website on the 03/04/2026. The previous payment was set up with PayPal, on the date of the renewal that I had already turned off previously, I received a email that the payment had been taken for the subscription which I had turned off 🤬🤬 I contacted Ipvanish via their contact form as the phone number wasn't recognised about this but did not receive a response. I raised a dispute via PayPal again to no avail and I have again just emailed them regards, will I get a response? In my eyes if you cancel the auto renewal prior to the date of renewal should your company be automatically taking these monies, correct me if I'm wrong or is this not fraud. I don't hold out much hope for my request of a refund but would I use Ipvanish again "Never" would I recommend Ipvanish "No". I suggest that everyone stears well clear of this company and I will be reporting my issue to the ombudsman to review. Just an update, I received a response from the Ipvanish customer services to my email regards a refund, I was offered a 76% refund plus to keep thee service, as I no longer wished to use the service anymore I refused and requested a full refund, I am happy to say that I have had my account cancelled and been refunded in full. My initial review was for the lack of contact and due to the issue with the auto renewal process. since receiving contact IPvanish have been responsive and helpful so maybe not such a bad company at all. IPVanish please sort out the auto renewal issues then the company would not get such bad reviews and probably would go from strength to strength. Thank you for sorting out my issue and refunding me in full.
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by this billing discrepancy and the lack of a timely response to your initial inquiry. When auto-renewal is disabled, no further charges should occur. We take your feedback seriously and want to investigate why this transition failed and why your refund request has not yet been processed. Ensuring our customers are billed accurately is a top priority, and we would like to make this right. Please contact us directly at [email protected]. We will prioritize your case to ensure your request is reviewed immediately by our management team and resolved as quickly as possible. Best regards,
Their service is okay but I believe NordVPN by far has better service, functionality, and features. With that being said I’ve been a loyal IPVanish customer for about nine years, and this is by far the worst customer experience I’ve had with any subscription service. Before my renewal date, I went into my account and turned off auto-renewal using their toggle switch. Based on that, I had every reason to believe my subscription would not renew. Despite this, I was charged $99 anyway. When I logged back in, the auto-renewal was somehow turned back on. I immediately contacted customer support and spent a long time going back and forth with multiple agents. Instead of acknowledging the issue, they kept hiding behind their policy and refused to issue a refund. At one point, they even tried to offer partial compensation instead of simply refunding a charge I clearly did not authorize. This is not just poor customer service, it feels deceptive. A long-time customer disables auto-renewal, still gets charged, is told they’ll get a refund, and then gets bounced between support and PayPal with no resolution. Loyalty clearly means nothing here. Be very careful with auto-renewal and billing practices, because once they charge you, getting your money back is unnecessarily difficult. I am currently in the process of disputing my charge through my bank account.
Hello, Thank you for being a loyal customer for nine years. We sincerely apologize for the frustration regarding your renewal and the experience you had with our support team. This is certainly not the level of service we aim to provide, especially to a long-term subscriber. We would like to investigate exactly what happened with your auto-renewal settings and rectify this situation immediately. Please contact us directly at [email protected] so we can prioritize your request and ensure this is resolved to your satisfaction. We value your loyalty and hope to earn back your trust.
Ipvanish has gone downhill fast im not the only one that is having issues, they use AI that is useless, I have requested support to contact me 4 times and have heard nothing, they have implemented a always on Threat protection that you are supposed to be able to turn off in the app, even if you turn it off in the app its still runs in the background if you exit it in the taskbar it then turns off your VPN. While its running in the taskbar it blocks access to some accounts IPVANISH was always more expensive than other VPN's but was worth it, this is now no longer true. also their sign in now wants you to login via sso that is an endless loop between the SSO site and my account. I will be cancelling my accont if I can ever find a way to contact them.
Hello, Thank you for sharing this detailed feedback. We sincerely apologize for the frustration you’ve experienced with our support response times and the technical hurdles regarding our Threat Protection and SSO login process. This is certainly not the standard of service we strive to provide. We want to investigate these issues—especially the background processes and the login loop—immediately. Please reach out to us directly at [email protected] from your account email. By contacting this address, your case will be prioritized so our leadership team can personally oversee a resolution for you. We value your long-term loyalty and hope to have the chance to make this right.
Absolute crooks. Signed up for first year £35 second year took £95.99 from my debit card, after complaining about the exessive charge reduced to £35 again and told ip vanish i no longer want their product please cancel my subscription 2026 year 3 again another £95.99 taken from my bank account. Here is where it gets interesting after the second years funds where robbed from my bank I cancelled the card with my bank and ordered a new card with new 16 digit number however ip vanish still managed to take money out of my account without having permission. It looks like I will have to close my bank account to stop these theives helping themselves to money. After cancelling my account with ip vanish they still take what they like. AVOID THESE THEIVES AT ALL COSTS THEY WILL TAKE YOUR MONEY, DO YOURSELF A FAVOUR AND USE ANOTHER COMPANY.
Hello, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your subscription renewals and the charges to your account. This is certainly not the experience we want for our customers. Regarding the charge on your new card, many financial institutions use an Automatic Billing Service that provides updated card details to merchants to prevent service interruptions, which may be why the transaction still processed. We would like to investigate your account history immediately to resolve this and ensure your subscription is fully terminated as requested. Please contact us directly at [email protected] so we can prioritize your case and assist you further.
Excellent professional customer service. I had an issue with IPVanish which was largely of my own making, I then contacted them through their online chat facility, their representative was very professional and helpful, they resolved my issue immediately. Brilliant, thanks very much.
We found out that an account had been created over a year ago with our email address. Neither my wife or I had any knowledge of doing this so when a charge showed up on our bank statement we reached out to customer service. After explaining what had happened and talking to several people, a refund was issued to our bank account.
Hello, Thank you for bringing this to our attention. We sincerely apologize for the frustration and confusion regarding your subscription terms and the charges to your account. This is certainly not the experience we want for our users. We would like to investigate exactly what happened with your billing cycle and the information provided by our support team to ensure this is resolved correctly. Please reach out to us directly at [email protected] so we can prioritize your request and further assist you. We value your feedback and hope to make this right.
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