I would not recommend IPVanish...
Their service is okay but I believe NordVPN by far has better service, functionality, and features. With that being said I’ve been a loyal IPVanish customer for about nine years, and this is by far the worst customer experience I’ve had with any subscription service. Before my renewal date, I went into my account and turned off auto-renewal using their toggle switch. Based on that, I had every reason to believe my subscription would not renew. Despite this, I was charged $99 anyway. When I logged back in, the auto-renewal was somehow turned back on. I immediately contacted customer support and spent a long time going back and forth with multiple agents. Instead of acknowledging the issue, they kept hiding behind their policy and refused to issue a refund. At one point, they even tried to offer partial compensation instead of simply refunding a charge I clearly did not authorize. This is not just poor customer service, it feels deceptive. A long-time customer disables auto-renewal, still gets charged, is told they’ll get a refund, and then gets bounced between support and PayPal with no resolution. Loyalty clearly means nothing here. Be very careful with auto-renewal and billing practices, because once they charge you, getting your money back is unnecessarily difficult. I am currently in the process of disputing my charge through my bank account.
