Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
以上内容由商家自行提供，未经平台核实。JJ's House（www.jjshouse.co.uk）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 474 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 68% 的差评；近 12 个月新增 67 条。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Package nice and neat, no issues with shipping.
Thank you for your kind review. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Fantastic experience with JJ House! Very pleased all round!
Thank you for your review. We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
29/3 It is now 5 days since I received the dress and I have emailed them daily for advice on how to return the dress as the app and website are not allowing me to submit the request as they instruct. I am STILL waiting to hear back. They replied the next day after my initial complaint but have been strangely silent since then. Edit: The creases have not dropped out and the dress appearance is poor. the company has offered to accept a return and refund but I am still waiting for the information on how to do this as the link provided doesn't work. I have emailed them twice now for advice. I am hoping that postage and packaging will be paid as it was this that caused the issue in the first place. I would appreciate an email to resolve this situation asap. My daughter's prom dress arrived yesterday after a long wait. It was packed in a tiny box, scrunched up in a bag. As a result the dress creased beyond a wearable condition and will require it to be professionally pressed before she can even try it on. The dress including p&p cost almost £200 and she was so excited to receive it. This quickly became disappointment once it arrived. The dress looks like a rag, the material is thin and cheap and the quality is low. For the price I would expect it to be delivered in a protective garment bag and on a hanger. I have emailed them back expressing my disappointment and sent photos. I am requesting a refund and am awaiting their response. I hope they acknowledge how the packaging has ruined the dress and compensate me sufficiently as the dress is not fit for purpose. This company is selling cheap dresses at inflated prices and I would not recommend them. Very poor.
Dear customer, Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again. Thank you for your cooperation in advance. Hope to hear from you soon.
Very high good quality, nice deilvery service, custom sized exactly to what we wanted, beautiufl dress!!!
Thank you for your review. We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Easy ordering, I ordered the made to measure. Great watching the bridesmaid dress in its journey from china on the app. The dress was really pretty for an 11 year old bridesmaid. I couldn’t find a fault at all. Only praise for an extremely reasonably priced pretty dress.
Thank you for your review. We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Unbelievable costumer service .It is very difficult to connect with them.Absolutely shocking.
Thank you for taking the time to leave us a review and suggestions. Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services. Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I order a dress on the sale and was very apprehensive aa not ordered before. The ordering was easy and I was kept updated throughout. The dress quality, colour and tailored is exceptional. Came well packaged. True to size. Will definitely be buying all my special occasions dresses from here.
Thank you for your review. We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
I have spent so much time looking for Bridesmaid Dresses for my 8 bridesmaids, I quickly realised going into a shop and fitting all 8 who are aged from 10-49 wasn't long to happen. I wanted matching colour & material, but wanted them to chose a style they felt beautiful in. I researched a few online options, and ended up getting try on at home sample dresses from JJs house and another. I had a few questions which I emailed to JJs house, they answered quickly which I appreciated I placed 4 different try on at home orders because I wanted my bridesmaids to be able to try on different styles they liked in their sizing. We measured and the sizing was fairly true to size, we had to go bigger for the bridesmaids with larger breasts - up a couple of sizes. The dresses arrived fairly quickly, Good quality Easy to ship back! I have now placed an order for the actual dresses they've chosen and should have them within 4 weeks. I would really recommend this service
Thank you for your review. We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Items arrived with visible snags in the material. When I contacted customer service within 30 days of delivery to request a refund or replacement, I was told their 14-day returns policy applied. Under the Consumer Rights Act 2015, faulty goods are covered for 30 days from receipt. Disappointing response and not what I expected when reporting a clear fault.
Thank you for taking the time to leave us a review and suggestions. Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services. Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
My friend bought six bridesmaid dresses from here, well in advance of her wedding in August (it's now Feb). She didn't open them straight away as she didn't need to, and trusted that they'd be in perfect condition as they are supposed to be new. After 20 days she opened them and found that every single dress was snagged. The company are refusing to do anything about this, despite the fact that they have sent her FAULTY items, because she didn't realise this within the 14 day return period. Absolute con artists, avoid like the plague!!
Dear customer, Hope you have a nice day. We received your complaint about your friend's order. But we noticed that the order number you provided is placed in January 2026. We do believe that your friend has read our return policy before she/he placed the order, which is requested before our customers pay for the orders. Here is the link to our policy for your reference: https://www.jjshouse.com/en/help/returns-refund We suggest that your friend contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services. Thank you for your understanding in advance.
DO NOT ORDER FROM THIS WEBSITE. Despite having read reviews about the lack of transparency and customers not getting a full refund from this place, I decided to give the place a chance for my wedding. The location showed it is coming from China, while the name JJ's house "London" clearly does not suggest that. I still waited for it to come as the ETA was before my function. Now my wedding has now passed and it says it is still in China. My wedding was affected by this as it 1. did not arrive on time so I had to wear something very last minute 2. I tried to initiate the refund process and now they say I am getting significantly less refund for something that I haven't received (It still says it is in China and my wedding has now passed!) There is no contact number for the place, and they take long to reply to emails, which was not helpful as I was told to wait patiently?? Why would I need it now that the event has passed and the delay in shipping is not my problem as a customer? I wish I could give this place a 0 star, should have listened to the reviews. :((((((
Thank you for your email. We are sorry to hear that you have not received your order, also sorry for the waiting time but the parcel is still in transit now, which is why we are unable to cancel your order. We checked that our customer service has replied to you via email. We also noticed that you have applied a return for your order and please be assured that we will solve the issue properly once you receive the order. Thank you for your understanding in advance.
Ordered a dress and hat on 2 Feb. Arrived today and hat shoved in a box far too small so it’s damaged. Dress cost £170 and is cheap polyester not the satin described on website.Shop elsewhere and save your money! Update:I have provided my order number and am led to believe that I need to pay postage for returning damaged items- disappointing!
Dear customer, We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee paid to the shipping company is not included in the refund. For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6 We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services. We thank you for your understanding in this matter.
Easy to order, kept informed throughout. Great customer service. Speedy delivery.
Thank you for your review. We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Easy to order pictures are true to actual product's Kept up to date with my delivery Excellent quality Would highly recommend
Thank you for your review. We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
I bought theses gorgeous pale lemon satin shoes for a wedding. I’m not disappointed, beautifully made and embellished with crystals. Exactly as described. Excellent quality and delivered promptly. Friends have commented that they look like a designer brand. Great value for money
Thank you for your review. We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
Dress was faulty under left arm. Not noticeable on looking . They charged me extra for returning item. It was a pre paid label for £4 99 even though the post office said less when I enquired how much it would cost. They then charged me a further £10.99 for god knows what. 1 paid over £200 for the dress. I will not use this company again . Refund £189 41 Offered £4.99 for future use! After emailing numerous times
Thank you for reaching out to us. We appreciate your feedback and are sorry to hear that you're unsatisfied with your refund. Please understand that, as per our policy, the shipping fee(back and forth) paid to the shipping company is not included in the refund. We believe you have noticed that before you applied for the return on our webite. For more details, please refer to the policy we stated on our website: https://www.jjshouse.com/help/returns-refund#faq_title_6 Your understanding will be appreciated. Have a nice day!
The dresses are decent and good value, but if anything goes wrong, there is absolutely no customer service. This was the second time I ordered a try at home dress, but was not able to pay for it on the app for some reason. I was then advised to send a payment directly on PayPal which I did. About a week later they started to chase for this payment. I again emailed customer services, who then confirmed that the payment was received. A week later they are chasing the payment that I made two week ago again, and this time they charge me for the dress for a second time. Complete crooks.
Thank you for taking the time to update your information. Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that our customer service have solved the issue properly. Please feel free to contact us if you need any further assistance. Thank you for your understandning.
My burgundy fascinator arrived in perfect condition, within the time specified. It was beautiful! I wore it to my son and daughter-in-law's wedding, and they both said it was beautiful, so thank you! ☺️
Thank you for your review. We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day!
JUST ARRIVED,, AND FINALLY GOT APPOINTMENT Ordered dress in December still saying on its way, not sure if it’s walking. I also been trying to book an appointment at their new store in London. I’ve emailed , messaged and gone on their website and Instagram a few times in last two weeks. Nothing back . How do you get appointment
Thank you for taking the time to leave us a review and suggestions. Unfortunately, we were unable to identify your order information. We suggest you contact our customer service if our customers have any problems with their orders or services. Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
I don't understand the positive reviews at all. I ordered the wrong size and contacted them to arrange an exchange. Never got a response. I just had to order another one in the end so I had it in time for the wedding, so now I have 2 dresses, one brand new and never worn. Also, the dress isn't the best quality and doesn't fit well on any of the 4 bridesmaids but by the time we realised, we were stuck with it. It's a multi-wear one but the fabric that allows the different styles is much too long and has to be gathered around your waist or tied in a massive bow around your neck!?! It doesn't really sit flush in any style but is the only thing that affords any support meaning it has to be tied duper tight, making it really quite uncomfortable for the whole day. It's a China based company so I really should have known better. Absolutely gutted. In response to your message. 14 days is absurdly short and once it passes there is no way to arrange a return. I emailed customer services directly and received no response. funny, you've responded to this review in less than 24hrs. Its a total con. Literally said all of that in my review 14 days isn't long enough, it's a con.
Thank you for your update. We checked that you have contacted us beyond one month after the delivery of your order. Unfortunately, we only accept returns within 14 days from the moment of delivery, and your order was received more than 14 days ago. Here is the link to our policy for your reference: https://www.jjshouse.com/en/help/returns-refund We appreciate your understanding.
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