Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
以上内容由商家自行提供，未经平台核实。JJ's House（www.jjshouse.co.uk）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 474 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 68% 的差评；近 12 个月新增 67 条。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Excellent service, regular updates and great dress
Thank you for your kind review. We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement. We also appreciate your honest feedback about your experience. Hope to serve you again very soon. Have a nice day~
I’m giving this company 5 stars because the quality of the dress is excellent, lovely heavy weight and layers more than i could have hoped for with an off the peg dress. I took a bit of a chance with sizing and left it too late for altering, so I can’t complain if the fit wasn’t spot on. I am a bust 37.5”, long torso, long arms, hips 39.5”, quite an athletic build, height 5ft 8 or 9”. I ordered a uk 14 and it fitted pretty good- a bit loose in the waist, I could have done with getting that taken in for a sleeker look. However it wouldn’t be an easy job due to the lace pattern, the position of the zip and the layers of material. Again, I feel it’s a little narrow across the area just above the bust, making your arm movements constricted. I don’t have wide shoulders. A 12 would’ve been too constricted in the bust and a 16 way too big in the waist and hips. So, if you have allowed time for a custom fit, I would go for that next time- it’s really worth it for the price you’re paying. I had to pay £18 taxes and could see that returns would be quite expensive so you have to get it right first time. I ordered on 20th Aug, the items (wrap as well) were dispatched on the 27th Aug and arrived in rural Scotland on 4th Sept. So that wasn’t bad timing. I thought the ‘ink blue’ colour looked like teal in the photo… or that it could match with a teal fascinator. Well, it’s not teal. It’s a dull blue, not as dark as navy. The wrap was exactly the same colour though I ordered separately (another guess!) so I was glad about that! My dress has a beautiful lacy top part and I should not have covered it with a plain wrap, I should’ve got a lacy wrap or none at all, the dress has sleeves so didn’t need a cover, but I was thinking of possible cold outside. The wrap was perfect for a 14, quite roomy in fact. It’s not jacket material- it’s flimsier than that, more of a cover up, though it is lined. The other thing to watch for is the neckline. Be careful to choose the right neckline on the wrap to match the dress- I didn’t! So, all this to say that if you’re careful, measure properly, order custom made perhaps, allow plenty time for any further adjustments you need to make yourself, you should have a really good experience as online purchases go.
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you loved the quality of the dress—it means a lot to us. We appreciate your feedback on the sizing and fit, and we understand that finding the perfect fit can sometimes be a challenge, especially with intricate designs like lace. Your advice about considering custom sizing is very helpful for future customers. Thank you for taking the time to share your experience, and we hope to serve you again in the future! If you have any questions or need assistance with your next order, feel free to reach out. Happy wearing!
Relieved I placed an order on 1st October, the website states tailoring time 12-15 days, my order is still saying processing so it has not yet been shipped. I reached out but no answer, even though it states that replies will be within 24 hours, still nothing. Update: received reply, order now shipped. Feeling much better now
Thank you for sharing your experience with us. We understand how important timely communication and order processing are, and we sincerely apologize for any frustration you encountered.We're glad to hear that you received a response. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
Purchased shoes for my wedding. Beautiful quality and very comfortable and delivery was quick.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Purchased a dress for my sons wedding in October the size chart was accurate thankfully and dress arrived early and was a perfect fit. Quality was excellent, I'm very relieved as it's quite stressful ordering something for a special occasion and there is always a possibility that it would not fit me. Excellent service received and I will definitely purchase from them again. I would recommend to all my friends.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Dress is lovely - perfect for the bridesmaid and very good value. Delivery was prompt and communications were all clear.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Ordering was simple. Sizing guidance brilliant. Product was beautiful
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Ordered and paid for 2 dresses on their "try on" service and paid in full for another item,- The courier has clearly lost my order ( shipped in 2 parts ) which isnt JJ fault however I am not getting any response from JJ customer service , nor a refund issued
Thanks for your review here. 8397188070_1 is in normal transit and will reach you soon. We noticed that 8397188070_2 has not been updated for a while and we are now checking with the courier. Your email was replied to on July 10th already. Rest assured, we will absolutely take responsibility if the items are confirmed lost. Our team will get back to you very soon. Thanks for your time.
Speedy delivery, very pleased with purchase. Very good quality and cant wait to wear it for my daughter's wedding. Would definitely use JJ's House again.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Dress ordered was perfect. Good quality material. Sizing correct. Well packed and delivery time as predicted. Thank you.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
It arrived on time, packed well so that the delicate items were in pristine condition, looked better than on website, will buy again from JJ
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Nice dresses but the postage and returns cost is outrageous.£18 postage and then £24 to return !
Thank you for taking the time to leave us a review. Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services. Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.
Great company to deal with and superb dresses which fit perfectly and are so comfortable. Highly recommend
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Update on my refunds: After communicating with customer service, they agreed to refund 90% of the item's value and the full shipping fee. However, I still lost £17 for cancelling a standard-size dress order without personalisation. If you’re used to free returns and ordering multiple items to choose from, this company isn't for you. They charge the full shipping fee plus 10% of the item's value as a restocking fee. Essentially, you'll pay at least £20 just for placing an order, even if you're not satisfied with the dresses. In my case, I didn't even see my order as I cancelled the order due to it not being able to meet delivery timeline on time.
We acknowledge your recent request to cancel your order for the dress you placed with us. As per our records, your order was confirmed on 2024-06-01 at 22:57:14, and your cancellation request was received on 2024-06-08 at 04:57:39. It has been a week. It's important to note that our tailoring process, even for standard sized dresses typically spans a timeframe of 12-15 days, as clearly outlined on our website at the time of your purchase. Given the timing of your cancellation request, it falls beyond the stipulated timeframe outlined in our cancellation policy. In accordance with our policy, which states, "Orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost," we regret to inform you that your order is not eligible for a full refund. We appreciate your understanding and adherence to our policies.
I should give 0 stars. The refund is incorrect, I have paid £304.99, and refund will be 254£ ??? How come if dresses cost £118, £168, plus shipping £17, and protection £1.99. First time, and last time. Think before you buy something you can't check please.
Thank you for taking the time to provide your feedback. The breakdown of the refund was shown when you applied the return online. Regarding the restocking fee, our dedication to environmental sustainability drives us to produce made-to-order items. In order to sustain competitive pricing while upholding this commitment, restocking fees are implemented. For a thorough understanding of our return policy, we encourage you to review the detailed information available here: https://www.jjshouse.com/help/returns-refund?country=GB¤cy=GBP For customers looking for reassurance regarding sizing and color choices, our Try-Before-Buy service provides a convenient solution. To learn more about this service, please visit https://www.jjshouse.com/all/try-on-dress?country=GB¤cy=GBP We sincerely value your input, and your feedback regarding our restocking fee policy will be carefully considered as we continuously strive to enhance the overall shopping experience for our customers. Thanks for your time.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Recently ordered 3 dresses. I've had no email or an or anything. Reached out yet no word My wedding is 29th June 😰😰😰😰😰😰
Thanks for your review here. Unfortunately, we failed to identify your order information. Contacting our customer service team timely is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.jjshouse.com/help-center#contactUs Never hesitate to reach out.
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