The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a f...
Most reviewers were let down by their experience overall. Consumers frequently highlighted the exceptionally poor service, pointing out that response times took many frustrating months or even years to arrive without proper updates or clear explanations. People frequently mentioned that communication could be improved, noting that some concerns felt overlooked and that greater transparency would be appreciated.
Some reviewers were happy with the staff, noting polite interactions and isolated instances where investigations were handled smoothly and justice was successfully served. A few individuals also found the initial communication pleasant before encountering deeper procedural frustrations and template responses during their appeals.
Absolutely useless, don't waste your time dealing with these people.
I spent a lot of time explaining the issue and in jumping through all of the bureaucratic hoops to submit the case. 3 months on and they will not even look at it : "It would not be a proportionate use of our limited resources to investigate this
matter further." I agree with many others in their criticism of this organisation and that it should be scrapped as it is clearly not fulfilling it's purpose.
Since my last review nothing has happened except more dumb ignorance from Hampshire CC who just keep telling me to contact the LGSCO. They have been no use at all and after two letters to "THE OMBUDSMAN" Amerdeep Somal who never answers or acknowledges personal mail why waste your time. Have now written to Mrs Williamson CEO of Hampshire CC and again never replied or acknowledged my communication. Could not even get her to answer why Hampshire CC have ignored the Ruling by the Ombudsman. I have now been unemployed for a year due to the dumb ignorance of both bodies. Amazing how when you get paid by the Public Purse any principles go out with the rubbish. The only positive from Hampshire CC was a Order of "No Contact" with me. That was after the Ombudsmans ruling which they never even mentioned to me which questioned their action against me. Why does it need one useless organisation to police another which then takes no notice. Ms Somal it would be nice if you would give me the validation of your ruling and inform me of how to get an Independant Review. Something Hampshire CC refused me after never giving me any Due Process of allowing me to Appeal. The Leader of Hampshire CC, Adams-King has also been as helpful as a dead dog ignoring my communications. Better to be ignorant than to have to be seen to be pro-active in something.
Didn't even investigate! This is their response -
"We will not investigate this complaint about the Council closing the complainant’s council tax account in error. This is because there is insufficient evidence of fault causing injustice."
The Council stopped my direct debit after receiving information 'in good faith' from Purplebricks that I had left the property. I had not left.
I didn't noticed this until 6 months after they cancelled it. In the end I had to pay back a whole years council tax because of their error, due to them using incorrect information 'in good faith'. Sounds like a robust system, doesn't it! Ridiculous!
At the end of the day I didn't do anything wrong, except fail to notice my Council Tax wasn't being taken.
Ombudsman couldn't even be bothered to investigate this, apparently due to lack of evidence, despite the emails from the Council stating they had acted on third party information 'in good faith' which led to them cancelling my direct debit, isn't that alone enough evidence?!
If I had the money to take this to Court I would. This was not my fault, it was theirs. Injustice.
The Local Government and Social Care Ombudsman (LGSCO) is an absolute disgrace—a pathetic, useless organization that exists only to protect councils and screw over the public.
They don’t investigate properly, ignore evidence, twist facts, and make excuses for corrupt councils. I sent them clear proof of wrongdoing, and they couldn’t be bothered to look at it. Instead, they dismissed my complaint without any real effort, and when I challenged their pathetic decision, they shut down communication entirely—because they can’t handle being called out on their incompetence.
This is not an ombudsman. It’s a spineless, biased, back-covering operation designed to rubber-stamp council lies. The whole system is rigged against complainants, and these cowards know it. They hide behind bureaucracy, waffle on about “fairness,” but in reality, they are just puppets for the councils they’re meant to regulate.
If you’re thinking of complaining to the LGSCO, save yourself the stress. They are a complete waste of time, and the only thing they’ll do is gaslight you into thinking your complaint was never valid in the first place.
The LGSCO is a disgraceful, corrupt, and utterly incompetent bunch of bureaucratic clowns. They do not care, they will not help you, and they are not fit for purpose.
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