LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Material seems cheap and stiff. I ordered size large and shirt is size medium at best. I'm afraid of what will happen after the first wash.
LightInTheBox 回复2026-08-16
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
VERY excited to get my SEEMINGLY LARGE Portable Beach Sun Umbrella! The PICTURE of the product is a SCAM. The umbrella is the SAME size as a standard personal umbrella, NOT the large beach-type as pictured that states 48.6"!!!!!!!!!!!!! It is in fact 37"!!!!!!!!!!!!!!!!NOR does the clamp open big enough to FIT various size poles, chair frames, etc. The "BEND" part just after the clamp DOES NOT BEND EITHER! Expect MORE for $40 +S&H!!!!!!!!!!!!!!!!!! FURIOUS! They seemed SO NICE too with lots of updates on my purchase. Disappointed doesn't even cut it.
LightInTheBox 回复2026-08-03
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Very poor web site- very poor size selections- very poor selections for the prices (limited prices and web performances and browsers kept kicking me out (slow order purchase overall)Took me over 30 minutes to make my purchase which should have taken 5 minutes . Limited sizes were not normal sizes for US ladies so I had to start all over. Very frustrating. I pray I can wear my purchase .
Wish I could actually rate the actual product but my shirt order has been preparing for shipping for the past 9 days. It’s one shirt, how long does that take to put in a bag and send it? I just don’t understand the lack of progress moving forward because they are able to process the cost immediately.
LightInTheBox 回复2026-08-02
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The original did'nt go through
the state slot did'nt come up and saving the address just "swirled" trying to save address
I got an email to finifh checking out and the state option was there
I do not have an account with Lightin the box and do not want an account…but had to go through NUMEROUS attempts to try to sign in and purchase as a guest…UGH!!!!!!
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