LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
I ordered a tshirt with personalized printing and when it arrived the printing had been duplicated. You couldn't read the bottom word at all. I contacted customer service to ask about returning the tshirt and ordering a replacement. They offered me a discount of 60 % on my next order but said that a return would not be in.my best interest. So that would mean the new tshirt would cost me another £6 plus shipping. The first tshirt isn't wearable but I was happy to send it back if they would provide me with a returns label. It appears that's not an option. Definitely won't be using this company again. They have asked for photographic proof that the tshirt isn't printed correctly which I have provided but it would appear that somehow I have to foot the bill for their mistake.
LightInTheBox 回复2026-09-01
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Please save your money and don't order from this page if you don't want to feel like you been scamed. First at all they false advertising. I bought t-shirt advertised as 100% cotton, but in the reality is made of 63% of plastic plastic. I was waiting over a month to get the order, but on the website are complete different information about delivery times.
So I decided for return and refund.
NOT POSSIBLE as this company is from Asia and telling me i will have to pay 20$ of shipping cost etc etc and wait for refund months.
Firts they started with 30% refund ,after 40% in the end I agreed with 60% refund and what coming next? yes they give you refund in the form of credit to buy something else from their store.
Just unbelievable scammer's please avoid and safe your money
LightInTheBox 回复2026-09-01
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Appalling company. Men's T shirts described as Linen actually only 5% linen. Terrible quality and awful true life colours. I will never buy from them again.
LightInTheBox 回复2026-08-30
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I placed a fairly large order for clothes. When they finally arrived, more than half either didn't fit (mainly because of strange design / dimensions, or because the product really didn't look like the picture. I requested to make a return, and after waiting several days was offered 30% off my order instead of returning. I still wanted to return, and finally got the information I need to make the return, to China of course, and at my cost, i will still evaluate the cost of sending and may just take the 30% discount and throw the clothes away. I will not ever order clothes from them again.
LightInTheBox 回复2026-08-30
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Now, nearly 2 months in a 'ticketed complaint' attempt to organise a refund from this company; for a purchase where they finally - after multiple emails with photo proof and measurement details - admitted their error, and eventually offered a full refund to my card should I return post the garment to China. As a matter of integrity, and after refusing all their 'offers' of percentage/keep: In good faith, I paid for the return of purchase to China AUD$51.95. (Cost of caveat emptor lesson.) They do not offer return postage labels! Still awaiting my monies being returned! Money is "trapped" into their system rather than standard 'Account Credit'. It appears their core business strategy is to significantly dissuade return of goods and lock your monies for as long as possible in order to keep your cash on their platform. Customer service 'tickets' deal in hollow assurances eg 'only here to help, apologies, thanking you for support' etc. All mean nothing without affirmative action. The garment was nothing like advertised and 2 sizes too large. And, the suggestions they attempt to fob you off with as though it was your problem, are outrageously ridiculous.
Terrible customer service. Ordered a pair of pants using their sizing chart and they were extremely too short for me. Once they make you jump through a thousand hoops to even get to return the item, it was too costly to pay for the returned postage. Never again!
LightInTheBox 回复2026-08-30
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Returned an item in Jan 2026 after they repeatedly tried to convince me to keep it. I spent over $30 on return shipping. Followed all instructions for return. Today, Aug 2026 the package is return to me, ripped. It went all the way to China and came back 8 months later! No explanation.
LightInTheBox 回复2026-08-30
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The wrong shirt was delivered
I received a load of crap nothing like what was ordered.
LightInTheBox 回复2026-08-30
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
THIS COMPANY IS A SCAM!! THEY SELL CRAPPY PRODUCTS AND WILL CHARGE YOU TO RETURN. STAY AWAY!!!! NEVEE BUY FROM THEM!!!
LightInTheBox 回复2026-08-28
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do not buy from this company. The refund policy is complicated and requires you to return the item to Singapore. In my case they offered 30% of items initial cost which is less postage. Also to return it would cost more than the original price. I would not recommend using this company.
LightInTheBox 回复2026-08-28
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The items ordered aren’t anything like the advert. Cheap materials. Wouldn’t order again.
LightInTheBox 回复2026-08-29
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
AVOID THIS COMPANY LIGHTINTHEBOX— read this before you buy
I want to warn anyone considering buying from LightInTheBox about their returns process; it is designed to discourage returns.
If an item arrives broken, damaged, or not fit for purpose, you are still expected to pay for the return postage yourself — even though the fault is entirely theirs. In my case, it cost them roughly £3 to send the item to me, yet I was told it would cost £10–40 for me to send it back and I would need to pay for it. That imbalance alone tells you everything about how this company is set up: to make returning something so expensive and inconvenient that most people simply give up.
When I pushed back, I wasn't offered a proper refund. Instead, I was offered either a 40% refund while keeping the faulty item, or a 50% voucher to spend on more of their products — with the same faulty item still sitting with me, unused and unusable. This is not a genuine resolution; it's a tactic to avoid paying out what they actually owe.
In my case, the item was a hat, which had been stuffed into an ordinary box and arrived completely out of shape — useless for the funeral I needed it for. I had to buy a replacement at short notice, at extra cost, while the company refused to properly compensate me by paying for the return of the one that arrived ruined.
What makes this worse is the communication itself. Their responses on public platforms sound reasonable and willing to help, but the moment you move into direct communication with them, it becomes a drawn-out back-and-forth of the same low percentage offers, repeated again and again. They are in no hurry to resolve anything, because the longer this drags on, the more likely you are to give up out of sheer exhaustion. Your time clearly means nothing to them; theirs is built into the business model.
My honest advice: think twice before ordering from this company. If you're looking for overseas sellers, in my experience companies like Shein and Temu have handled issues far more fairly and with far less hassle.
Don't say you weren't warned.
LightInTheBox 回复2026-08-28
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered a man’s swimsuit and got women’s pants. The customer service is non existent. I’m just out of money. Will never buy from them again
LightInTheBox 回复2026-08-28
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I placed an order in July for women's clothing. I thought everything looked great in the on line photos and the site had good reviews so I thought I would give them a try. Unfortunately, I didn't like the items when they arrived (poor quality, not true to how they looked on line) so I decided to return all items.
The first surprise when I started the return process was that you had to explain why you didn't like the items and upload a photo of yourself wearing the items to prove it. I decided not to do so as I don't think I should need to prove these things. I was contacted by customer services who offered me a 30% discount to not return the items. I declined on the grounds that I don't like the items and would never wear them so 30% wouldn't change my mind.
Then customer service provided me instructions on how to return the items which made it clear that I was unlikely to get a refund. I was offered a 40% discount to not return the items. Even though I didn't want to keep the items, I realised that this was probably the best way forward.
Then: the refund was provided in the form of credits to buy more from the site. An option to get the refund to my card was provided but the link didn't work. I contacted customer service but they didn't respond.
So I would really recommend anyone not to buy from this site. There are better sites out there to spend your money on.
LightInTheBox 回复2026-08-28
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Terrible shopping experience. No guest check out, no contact information if you have any questions or concerns. You are forced to create an account to check the status of your order or make a return. And you are forced to pay for return shipping, which can be a greater cost than the order you’re trying to return. The shirt I ordered was supposed to be a large, but when I tried it on it felt like it was a child’s shirt it was so small. And there was no indication of size on any of the tags or labels so I’ve no idea if I received the wrong size or if everything just runs extremely small. My experience with this seller has been absolutely horrible start to finish.
LightInTheBox 回复2026-08-27
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do not expect to get a refund if anything wrong with purchase
Size to small despite me ordering one size up from what usually fits. Light in the Box make it virtually impossible to get a refund. They do offer a discount on a future purchase if you retain garment. They quote high return shipping costs and that was proved correct when I visited local Post Office. Evri provided a more affordable quote but they need an e mail address in case of problems delivering in China. Impossible to find an email address. I will never deal with this company again.
LightInTheBox 回复2026-08-27
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The product is cheap and nasty and can't seem to arrange a return eithout downloading the app. Will NOT be purchasing anything else from this company in future
LightInTheBox 回复2026-08-23
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Cancelled before being shipped,they took 50%of my order which was nearly £200 .
LightInTheBox 回复2026-08-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Item had a bad cut. Returning they wanted to give a partial credit and I’m stuck with it. Will not buy from them again
LightInTheBox 回复2026-08-20
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I have received the item I ordered however it is nothing like I believed it to be. The returns policy is overly complicated and costly, as a consequence I have not been able to return or request a refund. Personally I would not use this company again.
LightInTheBox 回复2026-08-21
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
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