LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Site de vente à éviter ; mauvaise qualité des vêtements, les tailles annoncées ne correspondent absolument à rien !
A site to avoid; poor clothing quality, and the advertised sizes bear absolutely no relation to reality!
LightInTheBox 回复2026-09-16
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I am not satisfied with IN. I checked the reviews and saw it was an ok company. I ordered 2 outfits same size for an up coming wedding. When I tried them on each one had different areas that didn't fit correctly. I When I filled out the request for return it was rejected and declined because it was said to be "made to fit".
The reason for return available on your site was only
'No longer needed. The reason I selected this company was because I trusted most of the reviews. I am very disappointed. I am hoping there can be a resolution.
LightInTheBox 回复2026-09-13
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
This is a horrible company. I ordered a large wig for Halloween, the one they sent was not even close to the picture. They refuse to refund!! BUYER BEWARE!!
HORRIBLE COMPANY.
LightInTheBox 回复2026-09-14
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
NOTICE: ALL THIER RESPONSES ARE ABOUT THE SAME. JUST NAVIGATE YOU TO THE RETURN. RIPOFF
Absolutely ridiculous! We attend a Renaissance Faire every year. This year I needed a new costume and found one here .. I thought. They were highly aware of the time commitment. Said they would split the order and send what they could. Then, didn't split the order. Now they say that it may be 5-7 days when I needed it by Wednesday.
Now they want to hassle me further since they sent the items knowing it would not arrive in time and want me to pay for it and ship it back.
DO NOT BUY HERE.
LightInTheBox 回复2026-09-14
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The bought a wreath from Light in a box, had a lot of positive reviews. But when it arrived it looked like a Dollar Store or worse item. Nothing like the picture. They said they were sorry but I could get a 40% in store or 20% cash back…. I won’t EVER shop with them again, I believe the reviews for this product were not real, but faked. Watch out!!!!
LightInTheBox 回复2026-09-13
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Sent me totally wrong item! The worst part is when you try to return it. It is a never ending process. I have just spent over an hour. Trying to get this done and still have made no progress. The return policy and the process to return an item is unimaginably difficult. Do not deal with this company because they will send you the wrong item and there's no way to return it. There's no way to speak to a person.
LightInTheBox 回复2026-09-12
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
JUST SHARING MY EXPERIENCE, YOU KNOW THE QUALITY FELT C
JUST SHARING MY EXPERIENCE, YOU KNOW THE QUALITY FELT CHEAP AND FELL APART AFTER ONE WASH SO I HAD TO CALL THEM TWICE! JUST A HEADS UP FOR OTHERS!
LightInTheBox 回复2026-09-12
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Before you order at Lightinthebox, have a good look at the Trustpilotpage of Straightship, the company they work with. After that, you won't really believe the positive reviews over here.
I never saw the product I ordered. The first problem was their delivery company 'StraightShip'. They 'delivered' the package by throwing it in front of my door, at my house in a big city when I was not a home. My neighbour has seen it but after a moment it was gone. Very likely it was taken by a passenger on the street (a thief). Secondly, the customer service is terrible because you have to file a case both at Lightinthebox AND StraightShip (of which the latter never responded).
After which Lightinthebox eventually replies that they 'thoroughly reviewed my case, and according to the tracking information, the package has been marked as delivered by the courier.' Really? Apparently, they have a very broad interpretation of what delivery actually means.
What a waste of everybodies time. The solution was: 50% refund in the form of store credit. As if I would EVER make a new order with them.
Typically, these people miss any sense of reasonableness. StraightShip is not worth their name and an absolute shitshow.
LightInTheBox 回复2026-09-10
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The wig I received is not at all what I ordered. I ordered a long curly wig and got a pixie cut with one tendril of curl on each side near the ear. It’s so far off it’s hilarious.
LightInTheBox 回复2026-09-10
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Terrible customer service, they defaulted address to a previous one and when I tried to correct claimed they weren't able to assist, specifically a Luis associate!
LightInTheBox 回复2026-09-10
Dear Valued Customer,
We’re sorry for the frustration caused by the delivery address issue. We would like to clarify that the package was shipped from our facility on September 8, while we received your request to update the address on September 9. Once a package has left our facility and entered the shipping process, we unfortunately have very limited ability to modify or redirect the delivery address.
We understand, however that you no longer reside at the address registered on the order and therefore requested a full refund for this order rather than leave you without a resolution.
We’re sorry that this situation has caused frustration and appreciate your understanding.
Kind regards,
LightInTheBox Customer Service
LightInTheBox ripped me off. They charged a second amount to my bank account that I didn't approve off. Be careful when ordering from them.
LightInTheBox 回复2026-09-10
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
you show 1 price at time of selection and when it comes time to pay you slip in a higher price
then when i added 1 item i had to go thru all the payment info again
The quality of the shirt at 44 eruos was not to my expectation, the model in the pic possibly has the shirt pinched at the back to give it a nicer fitted look, but when i received mine it was a straight fit from the shoulders down to the waist, not fitted or slim like the picture. Fair enough. Not too annoyed. Until I go to the returns policy, where I have to send the shirt back to Asia. Without a returns address in Europe, I dont think they should be selling clothes. So they offer a 20% reduction in the price, I get an average shirt for 30 something euros.....I'll stick to brands I know or shops in future
LightInTheBox 回复2026-09-10
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
ZERO STARS. TERRIBLE RETURN POLICY.
Return policy is an insult to consumers (and a rip-off), despite "Most items are returnable" stated on the website. I wanted to return all except one item I ordered due to a variety of reasons (clothing does not look like the photos, and the sizing/shaping is just plain WEIRD). I contacted company as soon as I received the order to start the return process. Several emails later - it's a CONVOLUTED PROCESS - but here's their response to my return request, and I quote:
"Regarding a resolution, please note that for a return, you would need to cover the return shipping cost, which might not be very economical. As an alternative, if you'd be willing to keep the products, we'd be happy to offer you a 15% Refund (e.g., if item costs 100, you can get a 15 Refund)."
You read that right: "15% refund of your order" AND customer pays the "not very economical return costs."
So yes, the items are returnable - but customer pays expensive shipping and only gets 15% back of the total!
I order clothing almost exclusively online. There are some GREAT companies out there with fantastic return/shipping policies - BUT NOT THIS ONE.
LightInTheBox 回复2026-09-08
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Light in the Box - I forgot how badly the company performed, so I ordered from them again. Now I remember.
LightInTheBox 回复2026-09-08
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Fast delivery but rubbish quality product. Bought an external CD drive & it broke within 7 months with very light use
LightInTheBox 回复2026-09-09
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I received my parcel today, the box was very damaged and taped up like second hand. My mobile phone bracket for the car was broken inside. Trying to find anyone to email and respond thats human is impossible. No contact phone number , paid $39.12 for nothing and the after service seems pathetic and I am going around in circles. Very very unhappy and disappointed
LightInTheBox 回复2026-09-07
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
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