LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
If I could give them Zero I would.
Returns have to be sent to China at your expense- they advertise Portland, OR location.
Buyer beware
And they post the same canned response to all negative comments. Avoid them at all times.
LightInTheBox 回复2026-09-24
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
voila mon expérience avec ce site: j'ai acheté de la marchandise qui n'a pas été livrée à la bonne adresse (ma faute car en payant pour une raison étrange googlepay a mis mon ancienne adresse). Logiquement ils n'ont donc pas pu le livrer. Cependant le site m'explique que l'adresse était fausse et qu'ils ne le renvoie pas ou je dois payer à nouveau 50% du prix ( aucune possibilité de remboursement). Pourtant le livreur n'a même pas essayé de m'appeler lorsqu'il ne trouvait pas mon adresse. Etrange technique de vente. J'étais prêt à payer les frais d'envoi à nouveau ! mais le site refuse. Attention à ce type de mésaventure. je vous mets en copie leur réponse
"May the sun shine on you today and every day!
This is Yuriy from Customer Care department. Thank you for reaching out. We are writing to inform you that your package could not be delivered due to an incorrect address provided at checkout.
Unfortunately, because the shipping service does not return incorrectly addressed packages to our facility, the carrier has abandoned the shipment. As stated in our shipping policy, ensuring the accuracy of the delivery address is the responsibility of the customer; therefore, we are unable to offer a refund for this order.
We would still like to help you receive your items. As a one-time solution, we can ship a replacement package to your corrected address if you cover 50% of the product price plus the initial shipping fee.
Please let us know if you would like to proceed with this option, and we will send you an invoice for the replacement.
Thank you for your understanding.
Have a nice day
Yuriy
Customer service"
LightInTheBox 回复2026-09-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
You don’t get what you think you’re paying for. They are awful to deal with.
Well, first of all the dresses I ordered did not come when they said they were going to come. when they did come, they were look like a Halloween costume that scratchy to 80s material. They were awful looking. they’re saying it was made to order. I never got gave them any measurements or anything. now I am having a hard time getting my money back. they’re saying since it was made to order they don’t give refunds, but it wasn’t. !!!
LightInTheBox 回复2026-09-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Ordered a device for my car battery that came poorly packaged, but that wasn’t the worst part. They neglected to include any instructions on how to install it! When I emailed them asking for the instructions, they said that before I ask for anything, I need to download an app and set up an account, all this because they forgot to include the instructions! After about a half dozen more emails they finally sent me the instructions!
If you order anything from this outfit, just pray that you don’t have to deal with the customer service department, they stink!
LightInTheBox 回复2026-09-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Terrible quality clothes! No idea how they got a high Trustpilot score!
Ordered 4 shirts and two tracksuits (based on the great Trustpilot reviews).
Nothing was anything like the website in terms of colour, material, print, quality, fit, stitching, even down to sizes being wrong. Completely un-wearable as material felt like you were wearing cheap recycled shopping bags.
When I contacted their helpdesk they initially said to send everything off to China and wait a few months for them to decide if they wanted to proceed. Eventually they agreed to refund most of the money without returning the items, which are now in the bin.
Quality was so bad I wouldn't even donate it to charity.
LightInTheBox 回复2026-09-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
This company is a scam!! I spent over $500 on clothes that are extremely large and impossible to alter only to learn that they do not allow returns for wedding guest dresses for any reason. They will give 10% of price to be applied to future purchase! The dresses I purchased for casual wear can be returned but "I" pay $10-$40 in shipping!!! which exceeds the cost of the dress!! Don't buy anything from this company!!!
LightInTheBox 回复2026-09-22
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Appalling service - do not touch.
Ordered an item for a holiday. Not understanding their website, I ordered a shirt and paid for next day delivery (cost as much as the shirt itself doubling the order value).
The shirt didnt arrive before we left for a 3 week holiday. The shirt was required for an event on the holiday and is not something I'd normally where
Knowing it wasnt going to arrive before our holiday I tried to cancel the order. I was told by them I couldn't cancel it. They then went on to try and scare me by saying that refusing a delivery would "complicate the refund process".
The short was delivered whilst I was on holiday.
I have just tried to start a return via their website. Again they try to scare you by saying within their return page, "it'll take weeks to return and will cost you so why not keep the item".
I went ahead with the return return request and received a reply within 30mins saying the item fell outside of their return period.
If you intend to buy from this shambolic outfit, make sure you are really happy with the item BEFORE ordering and accept any issues no matter what they might be BEFORE ordering.....
You will have NO RECOURSE once the item is ordered
LightInTheBox 回复2026-09-20
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I bought a phone case for my Samsung s26+, the price, around £12 was reasonable but not cheap, when I received the item it was of poor quality and the smart view case , simply did not work, it asked for me to download an app, which I did, and still did not work, so the price I paid for the folding case was far too high for what it was worth. They constantly asked for a screenshot of the download, and other photos of a case which was not as described. I contacted light in the box, and they would not offer a full refund, which is what you would expect from a company selling its goods worldwide for a product which was not functioning as described, instead they offered me, first 50%, and for me to pay for postage and packing for the return and then £9.99 and again for me to pay for p+p. Which was very disappointing and what I think unfair. I would be very wary of purchasing anything from them in the future, especially with regards to their refund policy.
LightInTheBox 回复2026-09-19
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do NOT shop at this store!!!!! An absolute joke if you need/want to return something. Over a dozen emails back and forth, forced to jump through obscene hoops, damn near forced to try on the shirts and take pictures to prove they don't fit.
Ordered three shirts based on THEIR sizing chart. Looked like Baby Huey they were so tight. Package came from Wood Dale, IL, USA. Companies own profile says it's a United States based company, but... they force you to return the merchandise to CHINA! Why China you ask? Because the want to force you to pay as much as possible for shipping because they know that it doesn't make economic sense.
From their email response:
"Please note that the responsibility for return postage lies with you. ... Return postage for 1-2 kg package: $10-$40.... If the postage exceeds half of the item price amount, kindly reconsider the previous keep solutions or reach out to us."
What 'previous keep solutions' you ask? They'll start out at about 50% discount to keep the items, then slowly increase it to 60%... So basically, 'We'll give you a discount to keep the items that don't fit because we don't want to be inconvenienced and lose money." They don't f'n fit! That's the whole point of returning them. And, oh, once again, I used YOUR sizing chart.
Then they wanted me to take pictures of the sizing chart. Then they wanted me to lay out the shirts and take pictures with a measuring tape to prove the measurements.... Are you bloody serious!?
NEVER EVER EVER AGAIN will I order anything from this joke of a store, and I STRONGLY recommend that you don't either. Obscenely unrofessional and unethical.
5-star reviews my a**. A complete scam. Everyone in the company left a review maybe. When you research the company and you find extensive criticism of the following, how likely is it that that they have more 5-star reviews than 1-star reviews? Hummmm.
Common Complaints:
Expensive and Difficult Returns: Customers on [ConsumerAffairs] and the [Better Business Bureau] report that returning items requires shipping them back to China at the buyer's expense, making refunds financially unviable.
Sizing Inaccuracies: Clothes frequently do not match standard US/EU measurements, RUNNING TOO SMALL or inconsistently sized.
Delayed Shipping: Delivery times often exceed the initial estimates shown at checkout, taking several weeks rather than a few days.
CUSTOMER SERVICE RESISTENCE: Support agents are frequently reported to offer partial discounts (such as a 50% refund) rather than approving full returns or providing clear return labels.
A ton of documentation from my experience. Delivered on 9/8/26. Immediately contacted the company on 9/9/26. Spend the next 10 DAYS going back and forth with these people. Then I was curious (already knowing what they were going to do) what the return shipping address was. And sure enough, in another country.
Yet, again, the package was mailed from two states over in the states.
LightInTheBox 回复2026-09-19
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Sent me 2 blouses that I paid 58.96 for but need to return because, (going by their own sizing chart), were way too small. All I wanted to do was return them for a size up. EZ Peezie right?
WRONG! First, they offered No Exchanges, I would have to make a refund and buy again. I would also have to FILL OUT A CUSTOMS DECLARATION FORM ( very long form) AND PAY THE SHIPPING TO CHINA.
But the worst of it was when I told them why I was returning it that it was too small, I got a message
That one, I should know my size if I was purchasing online when ordering and order by their sizing chart ( which is what I did and why they sent me a shirt too small) second, I mentioned that it took close to a month to get the delivery. I ordered on the 9th and didn’t receive the shirts until the 29th.
But the customer service rep said “No, I checked and you ordered on the 21st so and you received on the 29th”!
Noooo, they sent it out on the 21st!
I ordered on the 9th! Please read the order date!
The whole message was condescending and insulting.
I never got my money back so I gave the shirts away as a gift. I also deleted the app from my phone never again, LightInTheBox.!
LightInTheBox 回复2026-09-20
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
It took almist a month to get my shirt, not 7 days. I'm upset about the lie.
Amazon = 2 days
LITB = 21 days
LightInTheBox 回复2026-09-18
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I BOUGHT A CEILING LIGHT, IT ARRIVED VERY POOR QUALITY FELL APART.
THEY SAID NO RETURNS BUT SEND IT TO US WE MIGHT REFUND
ADDRESS TO SEND IT TO IS IN CHINA AND THEY WILL NOT REFUND CARRIAGES.
SO BEWARE NO RETURNS UNLESS YOU WANT TO PAY CHINA CARRIAGE.
I HAVE BOUGHT MANY THINGS FROM CHINA GOOD QUALITY . THIS JUNK AND COULDNT CARELESS ATTITUDE
LightInTheBox 回复2026-09-19
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I am really disappointed in the quality of material and although I ordered a larger size it still looks small
LightInTheBox 回复2026-09-19
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered the eagle/flag sticker. The morons folded it in half and shipped it in a plastic bag. There is a permanent crease across the middle of the sticker. Total waste of money for a very cheap chinese piece of junk.
LightInTheBox 回复2026-09-18
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I bought a beautiful dress but it was too small. Tried to return it at 11 days. They sent a message saying it was outside the 14 day window. I told them it was only 11 days. I got another message highlighting 7 days because not fitting right is a personal issue which is only 7 days. Would not let me exchange it for a larger size. After several messages with them this was their decision. Will never use them again Shein is much better
LightInTheBox 回复2026-09-16
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Very disappointing. Only one of my 3 items looked like what I ordered. I can see any option to return and get refunded. Typical shonky company 😡
LightInTheBox 回复2026-09-17
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered 3 dresses which didn't suit me. I aked to send them back for a refund. Turns out, more expensive to return than the initial order. They offered me 50% rewards on the amount I spent, or 30% refund. I took the 50% rewards and it now appears that I have to spend double the amount to get the rewards. This was not clearly communicated in any emails. Not a good experience and I wont' be shopping with them again.
LightInTheBox 回复2026-09-16
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I placed order # 7329M588715 on 8/2/26. There was a notification that it arrived on 8/28/26 but it never arrived and trying to either resolve and replace the item I could not get any answer for the item or refund.
LightInTheBox 回复2026-09-16
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered 2 same size outfits that don’t fit. I want to return them and receive a refund. I am having difficulty with resolving this. There is no one to speak to for help. Customer service is only by email. Very disappointed.
LightInTheBox 回复2026-09-14
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do not use this company. The on line size guides are inaccurate and when you want to return an item, they will make it all but impossible to do so.
I am never going to use them again.
LightInTheBox 回复2026-09-14
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
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