About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to order
Nice choices
Nice choices, easy website to navigate and order through. I ordered a dress from Lightinthebox many years ago and had an excellent experience, I hope this one is the same!
Easy to use
Easy to use. Great selection
easy connection regret no return labels
as an old customer took to long to get…
as an old customer took to long to get back in system
I go from cart to back shopping with…
I go from cart to back shopping with one touch. Wide variety of sizes. Please, add 5X & 6X. Larger people only have one company to buy from and they do not offer family sets in all sizes. The ease threw the payment was absolutly fabalouse.
Easy to purchase. Great price. Beautiful.
Easy to purchase. I got one pair for me and one for my Granddaughter. Love ‘em.
Easy to order
Site easy to use
Not sure yet as I haven't received the…
Not sure yet as I haven't received the order. The site itself is quite easy and simple.
Wish your wigs had a wider variety of…
Wish your wigs had a wider variety of colors
They are impossible to return an item…
They are impossible to return an item too. They make it impossible to do it online and they give you no other option to submit a refund and return an item. This was for a shirt and it was supposedly a returnable item. Then they want you too pay to use their app. Will never buy clothing from them again. I would have exchanged it but I can’t even get in touch with anybody to do that
Reply from LightInTheBox2026-10-24
Dear Valued Customer, Thank you for your feedback, and we’re sorry you had trouble reaching us about your shirt. We’d like to help you with a return or an exchange. You can contact our customer service team through your account on our website, and no app download is needed to reach us. The app is free to use. We kindly ask you to submit a Ticket so we can look at your order. You can expect a thorough and dedicated response promptly. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
this annoying survey gave you a 3…
this annoying survey gave you a 3 instead of 5
Difficulty trying to set up an account…
Difficulty trying to set up an account and make the payment.
Hope I get my item soon
Hope I get my item soon. Than you.
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