I got a product of poor quality that…
I got a product of poor quality that did not match what was being advertised. I hope it won't happen this time otherwise if unsatisfied I will send it back.
关于 LightInTheBox
数据更新- 网站
- www.lightinthebox.com
- 分类
- 活动与娱乐
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 984 条评价
- 差评回复率
- 41%（151/372 条）
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商家自述
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
以上内容由商家自行提供，未经平台核实。LightInTheBox靠谱吗？
LightInTheBox（www.lightinthebox.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 984 条用户评价，属于活动与娱乐分类，口碑一般。42% 的评价为 4 星及以上，19% 为 1 星；商家回复了 41% 的差评；评价主要围绕产品、使用体验、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Difficult to be acepted when loggin in
Difficult to be acepted when loggin in. I almost gave up!
Apparel sizing is not American sizing
I ordered a pair of beach pants in size XXL. When they arrived, the waist was too small and the length too long. After requesting a return, the company required measurements and photos of the product and then offered a 30% credit if I kept the item, which is useless to me because of non-fit. Use caution when ordering from this company, as returns are difficult and the sizing of their products are not American standards.
LightInTheBox 回复2026-07-18
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Shipping is just too much!
Though I checked the size chart the…
Though I checked the size chart the skirt and ordered Large it is way too small and obviously a ONE SIZE skirt and not as described. It’s uncomfortable tight and nowhere as voluminous as depicted on picture.
LightInTheBox 回复2026-07-17
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
difficulty in getting new password …
difficulty in getting new password had to abandon order for 2 hours or so before able to complete it
Make easier to use just a credit card A…
Make easier to use just a credit card A lot of pepole do not have pay pal and other crap
Please inform me why price differs from…
Please inform me why price differs from quoted price as advertised
Inconsistent web content
Once I finally was able to sign in, the item I'd already looked at and tried to order was not "findable" on the website. Makes your operation look sketchy for sure. Mary F.
BETT,ER DISCRIPTION OF MATERIAL,
the site Insisted that I registered
the site Insisted that I registered - but I never did I am not opposed to registering to purchase an item - but it gets frustrating when the site insists .
You do not have expedited shipping to…
You do not have expedited shipping to get things overnight.
in havent had the product yet!
The shipping is insanely slow
LightInTheBox 回复2026-07-15
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Verification excessively complicated
Confusing directions- Good product made…
Confusing directions- Good product made the struggle to complete purchase worthwhile.
check out difficult
Check out too difficult
Had to use PayPal to get past your sign…
Had to use PayPal to get past your sign in system.
Never got my order
Took over an hour because none of the…
Took over an hour because none of the coupon codes worked
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