Shipping charge AND insurance charge-…
Shipping charge AND insurance charge- give me a break. Ridiculus.
关于 LightInTheBox
数据更新- 网站
- www.lightinthebox.com
- 分类
- 活动与娱乐
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 984 条评价
- 差评回复率
- 41%（151/372 条）
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商家自述
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
以上内容由商家自行提供，未经平台核实。LightInTheBox靠谱吗？
LightInTheBox（www.lightinthebox.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 984 条用户评价，属于活动与娱乐分类，口碑一般。42% 的评价为 4 星及以上，19% 为 1 星；商家回复了 41% 的差评；评价主要围绕产品、使用体验、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
it said delivery arrival would be in…
it said delivery arrival would be in less than a week, but once I paid it now it says between 9 and 18 days
Your program for payment and shipping…
Your program for payment and shipping is very slow. It took about 20 minutes to et my address, name and billing done.
didn't apply coupon.
I ordered a ‘ linen’ shirt only to find…
I ordered a ‘ linen’ shirt only to find when it arrived was 95% polyester. I accept refund however the site is still advertising these shirts as linen !!
LightInTheBox 回复2026-07-06
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I wanted to order 2 colors and did not…
I wanted to order 2 colors and did not see where I could do that. Also could not find a size chart.
LightInTheBox recognised me as a…
LightInTheBox recognised me as a existing customer I had to jum through loops to place my order. No email was sent for forgotten password
check out
My information was gone from previous purchase's. It makes the site feel unsafe.
I thought I was buying from Talbots
I thought I was buying from Talbots. Were all my items from Light in the Box?? I did not expect the shipping to be so much.
Given the total amount of my order a…
Given the total amount of my order a substantial shipping charge is a bit bulky to swallow!!
shipping too expensive and too slow
a discount coupon or free shipping
a discount coupon or free shipping for 1st time order.
Hard and frustrating to place my order
I kept getting messages to select different items and was usually being told I did it wrong. If I didn't have paypal I would have left. Very frustrating.
I have not received my order but…
I have not received my order but payment was received
Way to much trouble to pay extras and…
Way to much trouble to pay extras and too difficult to enter card number
I only got one thing
I only got one thing, nothing went wrong. Can't rate you yet. Let's see what happens. You are probably stellar.
Would not at times take my info.
Would not ,at times, take my info.
Very Disappointed.
First of all you only have one shipping fee for 7.99 vs less fee related to a longer time prior to receiving your product. Second, this is a gift for my Brother and there is no way to receive a gift receipt. Third, automatically added .99 cents for insurance with no way to delete this amount from the total charge. Very Disappointed.
Let customs know that if something does…
Let customs know that if something does not fit it it will cost $40.00 dollars to return to get correct size.
I found it difficult to order more than…
I found it difficult to order more than one color at once. I had planned to buy in 4 different colors, but had trouble seeing all the different colors I had picked at checkout. I did not want to receive 4 of the same color hats so I just got one for now.
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