Comfortable First, Well dressed Second, Real you Always! We hope to bring you comfortable, functional, and stylish products through the power of handwork. 🙌Please note that we currently only sell them on our official website and ETSY, we never sell on other sites. We value all feedback, both positive and negative, as it helps us to improve our services. ✨In addition, we'd like to share that our official website and ETSY store are filled with numerous positive reviews from satisfied customers. We believe these reviews provide a more comprehensive view of our service quality and customer experience. ❤️
Most reviewers were unhappy with their experience overall. Many customers expressed strong frustration regarding the return policy, noting expensive international shipping fees required to send unwanted items back and difficult communication channels. Buyers frequently experienced exceptionally long delivery delays, lacking tracking information, and received products that did not match online photos or standard sizing charts.
Some reviewers were genuinely happy with the beautiful designs, accurate sizing, and comfortable fit of their custom garments. Consumers also deeply appreciated the solid construction, careful craftsmanship, and durable materials used in the clothing once their packages safely arrived after the long wait.
Disgrace and absolute Scam.
The clothes are shocking quality, they sent the wrong items and the returns is to the middle of no where china, costing me over £70 out of pocket. Paypal didnt even help and I doubt ill ever get my full refund
Linennaive 回复2021-09-23
Hi. We are very sorry to send you the wrong product.Please allow me to express my sincere apology. We accept returns and exchanges. We issue a full refund within 3 working days after receiving the returned item. If you don't receive the refund in time, please contact us. Thank you!
Impossible to contact the company. Want to return Mistletoe wool dress, which very badly dyed. No returns label, no response to my chats, email address has been pinged back unknown.
DO NOT USE THIS COMPANY until their customer service improves
Linennaive 回复2021-09-23
Hi. I'm sorry to keep you waiting. We accept return and exchange. If you have anything to contact us by email: [email protected]. we will reply you within 24 hours (Monday to Friday). And sometime a few hours delayed on weekend. We will get back asap. Sorry for the inconveniences caused and thanks for your patience. ❤
I m chocked..the worst jumper i ever seen..it was so nice on the picture ..the fabric is catastrofic..looks lika a warm jumper on the website,but its not , so thin..and the pattern sucks...so disappointed..
Linennaive 回复2021-09-23
Hi. Thank you for your feedback. I am very sorry that this order cannot reach your expectation. please allow me to express my sincere apology firstly. We upgrade the product every few months with all buyers experience and comments. If you have any questions about product, please send us an email: [email protected]
We also hope that you can give us a chance to improve ourselves. Thank you！
Ordered two items - banner on their website says there are fully operational and packages are being delivered on schedule. Nothing arrives. I contact them, are given the runaround and then provided with a tracking number. They created a label nothing more. A month in and nothing has been shipped. Avoid at all costs. This store is a scam.
Linennaive 回复2021-09-23
Hi. We are very sorry that you have not received the item in time. please accept our sincerely apology for the unexpect long waiting! due to the impact of the epidemic, international flights have been much reduced and transportation cannot be updated in time. We are sorry that we cannot fully control the delivery process at the moment. We feel bad about this situation as well. We will continue to improve these problems. If you have not received the product, please send us an email: [email protected].
Sorry for the inconveniences caused and thanks for your patience. ❤
I placed my order on 4 Sep. and never received an order confirmation email. I tried contacting them via email 2 days later but never received a reply. On the third day, I contacted them through a comment on their last Instagram post. They responded quickly and had their rep reply to my emails. She replied on 7 Sep. and since then I have only received promises, not actual facts. I highly doubt I'll ever receive a thing and I am going to take action through my bank.
Edit: I finally received a full refund after a few trues to stall me from doing so and after long waits for delayed customer care replies.
Linennaive 回复2021-09-23
Hi. I'm sorry to keep you waiting. If you have anything to contact us by email: [email protected]. we will reply you within 24 hours (Monday to Friday). And sometime a few hours delayed on weekend. We will get back asap. We apologize for any inconvenience.
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