Intuit Mailchimp（www.mailchimp.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 103 条用户评价，属于媒体与出版分类，口碑较差。59% 的评价为 1 星，差评比例偏高；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
只是这样一个糟糕的工具，有很多问题，客户服务让你等待很长时间，而且他们大多数时候也不知道问题是什么。我认为这家公司可能很快就会消亡。
Hi Rebecca, we’re sorry to hear about your experience. We take your feedback seriously and would love to help resolve this. Please contact us at [email protected], so we can assist you further.
我与玛氏就计费问题进行了交谈，它快速、简单且没有压力。火星了解我的需求，我很高兴它立即得到解决。谢谢你！
Thanks so much for sharing this! We're really glad Mars was able to make your billing experience fast, easy, and stress-free. It's great to hear they understood exactly what you needed and got everything resolved right away. Thanks again for taking the time to leave a review!
尤金非常乐于助人而且知识渊博
Thanks for taking the time to leave a review! We're so glad to hear Eugiene was helpful and knowledgeable. We'll be sure to share your feedback with them. Thanks again for choosing Mailchimp!
不要使用... 您支付所有费用并且取消您的计划是不可能的......
We understand how frustrating billing and cancellation troubles can be. To stop billing, you have two options. You can pause your plan, which keeps all your data and contacts intact while stopping monthly charges, or you can permanently delete your account if you no longer need it. One thing to note is that any outstanding balance does need to be paid before an account can be deleted. You can find the full steps for both here: https://mailchimp.com/help/close-an-account/ We can see you're already connected with our support team, so please keep working with them on the details specific to your account, and they'll continue to help get this sorted for you.
深思熟虑和理解
Thank you for sharing your feedback about your Mailchimp experience. We’re always striving to improve, and we truly appreciate your time and input.
我们多年来一直是 Mailchimp 的客户，不幸的是，这是我们在该平台上经历过的最糟糕的经历。 我们的投诉不仅涉及帐户暂停，还涉及整个情况的处理方式。 7 月 25 日，我们成功支付了未付发票。付款处理完毕后，暂停警告横幅从我们的帐户中消失。没有出现新的警告或通知表明另一笔付款将于 7 月 30 日到期，或者我们的帐户将立即暂停，没有任何宽限期。 7月30日，我们的账户被暂停，严重影响了我们的业务运营以及与客户的沟通能力。我们等待了很多小时才得到支持人员的回复，而我们的业务仍然无法运营，我们甚至收到了与我们的案例无关的自动回复。 计费团队后来解释说，无法授予额外的宽限期，因为在之前的计费周期中已经使用了两个宽限期。然而，这一限制从未传达给我们。如果宽限期数量有限制，则应在账户被暂停之前明确告知客户。 我们并不是试图逃避支付发票。我们的业务依赖于从我们自己的客户那里接收付款，并且我们始终更新我们的帐户。我们需要的是在等待预定付款的同时继续运营的短期灵活性。 最让我们失望的不仅是计费决策本身，还包括缺乏沟通、支持响应缓慢，以及完全没有采取任何措施来减轻对多年来信任 Mailchimp 的忠实客户的影响。 我们希望 Mailchimp 能够在更高的层面上审查此案例，并改进其沟通和客户支持流程，以便其他长期客户不会遇到同样的情况。 案例参考：15163600800
用户友好的界面和良好的通信
我无法登录。这是不可能的 - 您已有账户，无法注册 - 忘记密码？ - 您没有帐户 - 4 次尝试后，您在 60 分钟内被阻止 - 多次登录另一个帐户，每次都有不同的项目。一次是共享客户帐户，另一次是免费套餐。没有机会切换。 延迟的用户体验。没有支持。 伙计们，在你的团队中至少聘请一名 QA。
Thanks for laying this out, Max. Getting locked out is a frustrating spot to be in. If Forgot Password or Forgot Username aren't recognizing your email, it's usually because the login is tied to a different email address. Our Account Recovery team can dig into which account is attached to your email, and help you get back in. They can be reached through this contact form and will follow up by email: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login
零客户服务。我的卡上收到了一笔我无法识别的费用，因为它一直是 Mailchimp。现在它来了。我退款并取消了我的卡，因为我认为这是欺诈性的。 几天后，我收到了 Mailchimp 发来的一封电子邮件，说明我的卡已被拒绝。我意识到当时发生了什么。我去了他们的网站并用一张新卡付款。 即使他们收到了我的付款，我的帐户仍然被暂停。客户“服务”人员可以告诉我的就是：与您的银行联系。我什至可以在我的账单历史记录中看到它已经付款，甚至在他们的网站上也是如此。 可怕的经历
Thank you for taking the time to share your review, Phoebe. We understand how frustrating it is to have your account suspended when you believe your payment has already gone through. Your case has been passed on to our Billing team for further investigation, and they'll follow up with you directly by email.
多么难用的系统啊！创建模板后，它应该有一个发送按钮，用于引导下一步并将其发送出去。但不！系统就是想忽悠你，让你为难，让简单的事情变得困难！而且价格还贵！需要找到更好的替代方案。我不推荐它！
Hi there. We're sorry to hear you've had a frustrating experience. That's not what we want for our customers. We appreciate the feedback and will be sure to pass it along to the team. If you ever need help navigating the platform, our Support team is always happy to help.
我注册了付费服务，用于我的公关推广工作。我有明确的权限使用来自批准的数据库的联系人，但我的帐户受到限制，并且我没有得到客户支持。所以我浪费了 45 美元，不得不使用其他服务来完成我的工作。
Thank you for your feedback, Teena. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve and your input helps us do better.
我花了 3 个月的时间才让我的联系人成为订阅者。 我支付了该服务的费用，但无法使用它。没有人知道如何让联系人成为订阅者。很多时间都浪费在电话支持上。现在他们是订阅者，实时帮助已过期。我要求延长期限，被告知不行。我要求信用3个月的付款，他们拒绝了。
Thank you for your feedback, Michael. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve and your input helps us do better.
Hi James, we appreciate your feedback! We want to understand more about your experience and how we can improve. Please reach out to our team at [email protected].
仍在学习该系统，但它在很大程度上是好的，可以帮助我向客户发送电子邮件。
Thank you for recently providing us with some feedback about your Mailchimp experience. We're always looking for ways to improve and satisfy our customers, so we truly appreciate you taking the time to share with us.
太棒了 - 快速轻松地解决了我的问题。超清晰
Hi Daisy. Thanks for sharing your review with us. We're always here to help.
我有一个问题，他们得到了及时、专业的答复，并且完全理解我的情况……很棒的个人服务。
Thank you for taking the time to share your review, Chris! We're glad to hear you got a quick answer and felt truly understood. That personal touch is exactly what we aim for.
更新： 我于 7 月 20 日向 mc-socialreviews 发送了电子邮件，但没有回复，我还向贵公司的许多高层管理人员发送了电子邮件，但没有人回复或回复我的电子邮件，正如我的评论中提到的，您不关心您的客户！ 0/10 糟糕的经历。销售团队反应非常积极，直到我完成付款。此后，客户支持完全消失。我的帐户在没有任何明确解释的情况下被暂停，并向公司内的多个人员发送了电子邮件，但没有人回复。这种水平的客户服务是不可接受的。我永远不会再使用这项服务，也不能向任何人推荐它。
Hi Ahmed, we’re sorry to hear about your experience. We take your feedback seriously and would love to help resolve this. Please contact us at [email protected] so we can assist you further.
不容易导航，不会按照与我一起设置的人所说的方式工作，当我要求时他们不会退款（因为他们告诉我自动化可以做一些他们实际上做不到的事情）。客户服务很差。
We're sorry to hear your experience didn't match what was discussed during setup, and we completely understand how frustrating that must be. We'd love to look into this further, especially regarding the refund concerns. Please send us the details at [email protected], and we'll be happy to help make this right.
我们拥有 Mailchimp 帐户很多年了，但最近的经历却非常令人沮丧。 测试电子邮件模板时，没有测试电子邮件到达。我们尝试将它们发送到三个不同的电子邮件地址，但没有发送任何消息。 支持体验更糟糕。我多次把问题解释清楚，但AI聊天助手反复询问邮件是否进了垃圾邮件文件夹，并一直让我重新发送。我已经检查了垃圾邮件文件夹，并明确指出电子邮件没有到达任何地方。 人工智能系统没有理解答案或将问题上报给有能力的支持代理，而是简单地重复相同的不相关的问题和建议。没有有用的故障排除，没有适当的调查，也没有实际的支持。 忽略精确答案并让客户绕圈子的支持系统根本不是支持。 Mailchimp 的模板测试目前对我们不起作用，它的 AI 支持是重复的、低效的、完全没用的。
Thank you for this detailed review, Gregor. We completely understand how frustrating it is to hit a wall when you need real answers fast, especially as a long-time customer. Test emails not arriving across three different addresses isn't expected, and there are a few things worth checking. First, if any of those addresses were corporate or work emails, strict spam firewalls can block test messages entirely. It's also worth knowing that test emails can take up to 24 hours to arrive depending on your provider. Another common culprit is the From email address: if it's linked to a free domain like Gmail or Yahoo, that can cause delivery issues, and setting up custom domain authentication can make a big difference. You can find the full breakdown of these issues here: https://mailchimp.com/help/troubleshooting-test-email-delivery-failures/ That said, we’d like to connect you to our Support team so we can dig into what’s happening. Send us an email at [email protected] and we'll take it from there.
共 103 条符合条件的评价