Sent me a coupon for 10 off or $30 but…
Sent me a coupon for 10 off or $30 but I was not able to use it. The company said it was a marketing mistake and would not honor their advertising.
关于 Milanoo
数据更新- 网站
- www.milanoo.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 30 条评价
- 差评回复率
- 46%（103/224 条）
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商家自述
Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
以上内容由商家自行提供，未经平台核实。Milanoo靠谱吗？
Milanoo（www.milanoo.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 542 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 46% 的差评；近 12 个月新增 30 条。数据最后更新于 2026-10-24。
用户怎么说
sent the wrong product and they are no…
sent the wrong product and they are no help
Completely wrong color. Losing $50 in the return process.
Received a dress that was supposed to be "Brick Red" but is BRIGHT orange. The sizing is also way off -- it's a size 4 that fits smaller than a typical size 2. The return process has been long and difficult, and I'll end up losing $50 after it's said and done. Will never buy from here again. Do not purchase anything from this site.
Dress was made by a 10 year old-Update
Update: Milano made a final offer of 50% refund of the dress. Even though one main issue was they had made the petticoat 3”to long which has nothing to do with fit. The wedding dress I custom ordered came with so many problems. The underskirt with the lace edge dropped 3 inches below the dress. But also the lining in the top was clearly a different size and the bra cups were placed unevenly. The edge of the bodice rolled out. The back clasp was 4 inches off where it should have been. Then they went back and forth emails that showed me how they wanted the “proof” that the bodice was made poorly. And then they offered $40 refund and told me to keep the dress. At this point I will be disputing the charge on my credit card.
Customer satisfaction
Thank you for the excellent customer service delivery was fast the compassion and care for your customers helps your company standout above the rest
Milanoo fails at international post
Milanoo fails at international post. They do not have a form to fill in that is appropriate for Australian addresses. I remember trying multiple times to get it to accept that there are 3 lines and somehow I did find a workaround. Despite that, they've still mailed my package with only 2 lines of address! Surely their courier company, DHL, could have taken a moment to point out the problem to them but NO! God forbid any extra effort is made. So my daughter's birthday present was sitting for weeks in a post office somewhere in Melbourne where DHL had dumped it! I would have gone to collect it if I had know where it was, despite strict lockdowns but even though I'm sure I've given them ample information on how to contact me, no contact was made. It was only after making enquiries with Australia Post that this mystery package was found at all! I'm furious. This is a highly anticipated birthday present for my little girl and DHL rudely informed me that it will now take 15 to 20 days turn around. I will never use either company again.
Waiting 3 month for my dress
Waiting 3 month for my dress. No respond from customer service. NEVER AGAIN.
I knew that I would not receive super…
I knew that I would not receive super good quality, but the dress was so hideous that I cannot even stop laughing XD
I ordered a skirt and top set which…
I ordered a skirt and top set which were great pieces but unfortunately did not fit well. Customer service was fantastic to help as I looked to take the item back! I appreciated their prompt response and willingness to find a resolution.
The website lay out is really…
The website lay out is really nice,unfortunately the products are not as depicted on the site,the measurements are not quite usual. In Addition I ordered the dress for my graduation which is why I didn’t take the cheapest shipping method but paid extra just so that it arrives on time ,it still came to late and I couldn’t wear it to my graduation . It is almost impossible to get a refund without paying a high shipping fee. The only reason I gave 2 stars is because the customer service is really great( actually the best I have ever experienced) .They answer really fast and really engage into the problem,I also feel taken serious and have the impression that they care about their costumers and try to solve the problem.If the product would be as great as the customer service I would have definitely given 5 stars!
I absolutely love my dress
I absolutely love my dress! I will definitely check out more items to purchase.
5 stars to this service at MILANOO best…
5 stars to this service at MILANOO best service helping customers all around the world! They helped me very much within my situation will come again great service
Success finally!!
So.. Although it took 3 months for my purchase and problems to resolve, I am very happy with the correct shoes that finally arrive to me.. They're beautiful and fit fabulously! The problem was when I exchanged my 1st order, Milanoo sent me the wrong 2nd shoes. And it took many madly emails to understand each other afterwards..Although frustrating for a few weeks, at least Milanoo kept replying until the issue was resolved. So I appreciated that!
Fair resolution …
My teenage daughter found this website and the prices are very reasonable. You can get cute trendy things for a few dollars. Because of the time difference customer service takes a bit to get back but I have not had a problem with contacting them. They do reply back. I had an issue with a dress that wasn’t what I expected size-wise and they compensated me by crediting my account with a coupon to be used toward next purchase. Which I thought was fair. And they let me keep the dress that didn’t fit. I will either gift it to someone else or have it tailored somewhere. I was satisfied with the resolution. I will buy from this company again.
AVOID !!! BAD QUALITY, FALSE ADS, AND NO CONTACT / RETURN / REPLY POSSIBLE !
if I could score "0 point" for this company, I would have done so : I purchased several articles (dresses) in one single order, that I just received, and .... all articles are of REALLY BAD QUALITY ! SIZES, FABRIC, CUT, COLORS, everything was different from the ads and the photos on their website. AND... You can't contact them ! They even block your account so that you can't connect back and claim. I connected with another account (new) and I tried to send my claim through their "support" center : absolutely impossible to send anything and the message is refused ! So one only ADVICE : AVOID this company and their products. I don't know from where the positive feedbacks on TRUSPILOT are coming, but I'm ready to bet they are as false and unreliable as their ads !
Delusione totale..truffa
Delusione totale... il peggior app che si possa esistere.....merce Made in china di qualità scadente e reso quasi impossibile......una truffa 🤬🤬🤬🤬
the dress looks nothing like the one in…
the dress looks nothing like the one in the picture . communication with support center is almost impossible, they answered me only once and after that i just could not send messages to them the program doesn‘t works or they just do not answer. i can not send the dress back because they changed the sizes for me ( i paid extra for that of course) so now i just can not send this dress back . will never ordere there anything any more .
Forget about returns. It ain't gonna happen!!
If you think there is even a possibility of you having to return something...then don't even bother; unless you are happy to throw what may not fit in the bin. They make it a VERY VERY difficult process. Their response was invoice me for the same items and send again! And offered this 'as a solution'(!!!) I.e. To pay twice...once for a bunch of stuff that does even fit! If you can tell me how that is 'a solution'.... you are a better man than I Gunga Din! This sent from a 'No reply' email address too!
I was scared at first after reading the…
I was scared at first after reading the reviews. But, I placed my order after I read the reviews. The reviews were all negative and when I placed my order, it was a week or so before I even had any progress on my order. The reviews were seeming almost accurate, BUT I am happy to say, I got my order QUICK, well not very QUICK, but quick enough. Customer service is a little slow at responding, but the quality of the shoes are great!
Skeptical at first but pleasantly surprised!
I was skeptical when I read about all of the bad reviews as I was browsing through their dress catalogue for 2 evening dresses. However, I decided that I like their dress styles more than the popular Western ones and as I receive them 22 days later (long shipping understandable since Australia is limiting the amount of international parcels entering the country) I am pleasantly surprised! The dresses I ordered were custom tailored and fit nicely. The fabrics and craftsmanship is quite good too, and note that I had asked Rachel from customer service to help with giving me a specific colour for one of them. She was endlessly helpful and reassuring! All in all, the dresses took 1 week tailoring, 3 weeks shipping, good custom tailoring service is given as an option, and the dresses are accurate to the advertised photos :)
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