Most reviewers were let down by their experience overall. Customers frequently reported receiving defective, low-quality, or completely wrong items instead of what they actually ordered through the platform. Reviewers also experienced severe delivery delays, with many shipments arriving late, incomplete, or not showing up at all.
Some reviewers were not happy with the customer support team, noting that agents were unhelpful and consistently refused to process legitimate product returns. Consumers additionally mentioned that communicating with the company was frustrating, and getting refunds for undelivered or faulty goods proved to be extremely difficult. Buyers advised others to carefully consider their purchases from the site.
Do NOT order from Moglix if you value your time, money, and peace of mind. Their logistics partner XpressBees provides one of the worst delivery experiences I have ever faced.
The process only works till “Order Accepted” and “Dispatched.” After that, your shipment simply disappears, and you are forced to continuously follow up for delivery updates and refunds. No proper response, no accountability, and no resolution.
XpressBees never delivers on time, updates are misleading, tickets are ignored or closed without resolution, and customers are left helpless. Shockingly, neither Moglix nor XpressBees seems to have an actual customer care department — only useless IVR systems and automated responses.
This was my first order and definitely the last. Extremely unprofessional service, pathetic support, and complete disregard for customers.
Strongly NOT recommended.
Extremely poor delivery commitment and customer support. Frustating.
I ordered 4 items on 13th May. Each item had a concern:
1. Item not delivered, however, it shows as delivered. No money returned. Zero customer support.
2. Itms committed to be delivered in 6 days, have not yet been delivered even after 14 days.
It is worst experience with moglix I had ever. Other platforms delivered in time but this made so delay and no any direct communication possible with them.No suriety of what quality of shipment they will offer and no guarantee of return it comfortably. They take separate delivery charges and platform fees but no timely service assured by them.
Unacceptable Delay and Uninformed Cancellation – Booking ID: 7006577
I am writing to express my extreme frustration regarding the handling of my order for an Activa Gracia Fan (Booking ID: 7006577), placed on 28 April 2026.
For over two weeks, I have been subjected to a highly misleading delivery process. Every single day, the status was updated to "delivery by the next day," yet the product never arrived. This repetitive rescheduling is unprofessional and demonstrates a complete lack of transparency.
Today, 15 May 2026, the situation has worsened. Without any prior notification or explanation, the order is now showing as Cancelled.
Is this how you value customers? Not only did you fail to deliver the product after keeping me waiting for 17 days, but you also cancelled the order without any communication.
And no updates the status of my refund, and when exactly will the funds be credited back to my account?
Fraud Fake
First time I ordered 8 angle valves and 2 mixer taps but received 4 angle valves and 1 mixer tap and that too of totally different brand.
Same day I dropped an email and raised a concern. But nothing happened, every time got similar reply that "As per our policy....."
Fake people, fake cheap quality products, no ownership.
Stay away from Moglix.
This website or company is fraud. They Send fake products. Customer care reject the replacement or refund.This platform is not trusted.Please Be aware of this this company.
moglix a worst company i have ever seen on e commerce platform
worst company i have ever seen in ecommerce business especially electrical wires. i have purchased an electrical wire from this web site and found that i have recieved an aluminium wire coated with copper which melts easily and qualiy is worst but when i was checking about the product details in moglix shopping site it was mentioned as pure copper. , this is completely wrong information. so before buying anything pls check all details and the website ratings before purchase , i have lost a small amount as i have ordered only once to check the quality of the product. i have called the customer care as well but they finally said that the item is not returnable. beware of moglix better not to buy unless you dont have other option or if you are making up your mind to loose a small amount and take the risk
I ordered a 25-liter vacuum cleaner for which I paid ₹4,388 INR. However, I received a 15-liter model with a price of ₹3,100 INR instead. No further assistance regarding defective piece is made by customer support team.
I purchased Imported 600 kg 1200W 20m Copper Winding Electric Hoist PA600 on 14/03/2026 from Moglix online Platform. Item was delivered tome on 23/03/2026. Initially I tried to pull empty trolley with wheels of 100 kg. But failed to do so. Hence my work of shiting materials was hampered. I reported this matter to them on 24/03/2026 with relevant videos to their Whatsapp support. 7 days reeturn policy was applicable to this product. But refused to give refund. I requested to replace it with higher capacity, But reefused to replace . Because of this defective product my loss is Rs.7618/-. Return Policy of Amazon and Flipkart is fair and prompt. I am of the opinion that Moglix is not honouring its Return Policy they blame customers to reject refund/replacement and disconnect calls. Noone should buy from Moglix. Thereis no option, otherwise I would have given zero rating
Don’t buy any product from this fraud online store.The photos uploaded online are original but the product delivered is not the same.I had ordered an electric jack combo for my car on 31.03.26.The main part which is to be connected in the car 12v port was found broken.I complained about it the same day and uploaded the pics as well,but they will not replace it because i don’t have the delivery slip which was attached on the packaging.what a waste of time and money.
It is a fake website, they shows cheaper prices to attract the customers and when the customer places the order they may turnover that money and after a week or so they will say item is out of stock and we will not able to deliver it and initiates refund. The profit and cash flow for their business and they make business with our money. I suggest don't buy anything from this fake portal.
I order a R.K submersible 2.5 Sqmm 3 core copper cable. The price was 2799₹
Ordered from moglix as the cable was not available in other websites.
The quality of the price is pathetic. The electrican denied after seeing the quality and thickness of the wire. The current carrying capacity will be much less than 1 sqmm
Upon requesting refund or exchange they keep rejecting the request.
moglix is totally fraud site once I ordered infrared cooktop they delivered induction stove and I'll raise exchange order and still one week they don't have any respond from moglix once I called customer care they generate ai call they answered ur order is under process and auto discount the call this is not good from moglix order id 6906382
Unprofessional Business website( Maal Bech ke nikal lo)
Bough a machine from the website, machine arrived with one part missing. On Complaint, Moglix emailed, not our responsibility, talk to manufacturer. ( There is no mention of any ph number pf manufacturer)
After finding manufacturers number, he mentioned Moglix told me not to sed the part. But, as per ordered item part was included in picture.
UnProfessional, unethical, .
my order number - xxxx05 Submersible pump i ordered. Very disappointing experience with Moglix. The product I received looked like an old repaired item repainted to appear new. It worked only once and then got jammed. Their customer care is also very poor and does not accept returns for this defective products, Even after uploading video proof, their customer care keeps asking for different videos and refuses to accept the return. Very poor service and wasting the customer’s money and time.
Worst platform ever never ever order from Moglix. I order and paid online coz there was no COD option. I waiting for my order and when i try to track they keep saying its in transit. Same message they keep saying in transit for more then a week. I tries to cancel and ask for redund they keep saying they cant refund until they get their product back whicb still shows in transit. Its theirs and logistics issue which they have to deal with. If they cant deliver on time then they shouldnt accept the order or change the logistics which can delivee on time. They are cheaters fooling around with customers money and cant keep their promises. Never shop from this platform. Moglix sucks
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