MrFluffyFriend™

Hi Mr. Johnson, We're sorry to hear about your first impression. We completely understand your concern, and this is actually quite common due to the tight vacuum packaging used during shipping. We'll be reaching out to you via email shortly with a helpful video that shows how to properly fluff and restore the dog sofa to its intended shape. We hope this will help address the issue and allow you to enjoy the product as intended.

Hi Teri, We're sorry to hear about this and understand your disappointment. Receiving the wrong color is not a common issue we encounter, but we'd like to look into this and assist you further. Regarding the inserts, the calming cushion is designed to be assembled, and we'd be happy to guide you through the process. Please keep an eye on your email, as our team will be reaching out to help resolve both concerns.

Hi Deborah, Thank you for your lovely review! 😊 We're so happy to hear that both Bella and Ginger are enjoying their cooling mat, especially during those hot Texas days. It’s wonderful knowing Bella can relax comfortably without the heat bothering her. We appreciate your feedback on the sizing as well, and we're thrilled your fur babies are getting good use out of it. 🐾💙

Hi Michael, Thank you for taking the time to share this follow-up. We’re very sorry again for the initial issue, but we’re really glad our team could turn things around for you. Your kind words about our service mean a lot — we’ll be sure to pass this on to the team.

Hi Margaret, We’re sorry to hear you’re disappointed, and we’d really like to help clarify this for you. After checking your order, we can confirm that the item purchased is our XS size, which is our smallest available size — it is designed for very small dogs. It is not an XL bed, so we just want to make sure there hasn’t been any confusion regarding the size selection. That said, if the size doesn’t suit your needs, we’d be more than happy to assist you with an exchange for a larger size so you can find the right fit for your pet. You will be contacted via email by one of our customer service representatives.

We’re sorry to hear about your concerns, Graham, and we take this matter seriously. We would like to clarify that we currently have no record of any previous correspondence from you in our system under the affected email address. To properly investigate and resolve this, we will be contacting you via email to confirm the details of the case and review what may have happened. In the meantime, please note that you can always reach us directly at [email protected], and our customer support team is available to assist you. We appreciate your patience while we look into this for you. 🐾

Thank you for your continued trust in our products, Nan! We’re really glad to hear your dog is comfortable and ready for their travels. Wishing you a safe and smooth trip to Europe!

Thanks for your feedback, Deborah! We’re glad you love the quality and design. We’re sorry the size wasn’t quite right — we usually recommend sizing up if your dog is between sizes, and we’d be happy to help with an exchange if you need.

Hi CliptWingsCA, we’re really sorry this wasn’t the experience you expected — this is not what we aim for. Our beds are vacuum-packed for shipping, so they can initially look flat or misshapen and usually need time to fully expand and be fluffed up after unpacking. We also couldn’t locate your order from the details provided. Could you please send us an email at [email protected] with a photo of the product after it has been aired out and fluffed up? We’d really like to look into this and help resolve it for you.

Hi Sandi, This made us smile — thank you! We’re so happy to hear your pup loves their MrFluffyFriend so much. Sounds like they’ve definitely chosen their favourite spot!

Thank you so much for sharing this wonderful story, Helen! We’re thrilled to hear your Chihuahua felt calm and relaxed so quickly — that’s exactly what we hope for. It’s also lovely to hear your friend is interested too!

Hi Andrew, we're sorry to hear this. We'd really like to investigate and address your concerns, but we're unable to locate an order with the details provided in your review. Please email us at [email protected] with your order number or the email address used for your purchase, and we'll be happy to look into this for you.

Thank you so much for sharing your experience, Susan 🐾 We’re really pleased we could listen to your feedback and resolve the sizing issue for you. Making sure everything feels right for both you and your pet is very important to us, so it’s great to hear you were happy with the support and outcome. We truly appreciate your kind words and support 🩵

We’re really glad to hear your cat is enjoying the bed, Sarah. 🐱🩵 Some pets do take a little more time to adjust, especially when it comes to new sleeping spots, so it’s not unusual that your dog is still unsure while your cat has already claimed it 😄 We hope your dog warms up to it soon and discovers how comfortable it can be 🐾

What a beautiful story, thank you for sharing 🐾🩵 We’re so happy to hear Beyoncé has found a comfortable new spot that supports her, especially as she gets older. It’s really lovely that she slowly made it her own, from using her sleeping pad at first to now enjoying the bed fully on her own. Wishing her many more cozy, restful naps ahead ✨

Hi Wade, We’re sorry to hear that you’re disappointed with your experience. We would really like to help; however, we’re unable to locate any order details based on your first name alone. Because of this, we’re not able to review your case or any previous communication at this stage. If your purchase was made with MrFluffyFriend™, please contact us directly at [email protected] so our team can look into this and assist you properly. We’re here to help and would be happy to support you further once we can identify your order. 🐾

Thank you for taking the time to share your experience, Mountain Taylor 🐾 We’re really glad we could step in and make things right for you after the initial disappointment. Ensuring you and your pet are happy with both the product and the service is always our priority. We truly appreciate your kind words and your trust in us 🩵

Thank you for your kind words! 🐶💙 We’re so happy to hear your dog is enjoying the bed and that you’re pleased with the quality. That means a lot to us!

Cathie, thank you for such a wonderful review! 🩵 We love hearing that Izzy couldn't even wait for the sofa to fully expand before claiming it as her own. The image of your cat keeping a close eye on the bed made us smile too — it sounds like there may be another happy customer in the household soon! Please give both Izzy and your cat some extra cuddles from us.

Hi Ellen, Thank you for your continued trust! 🐾 It’s always a joy to hear when returning customers are just as happy the second time around. We’re delighted your Labrador retriever loves her bed! 🩵