MyKnobs.com Inc

We sincerely appreciate you taking the time to share your feedback. Hearing from our customers is invaluable as we strive to improve our services. Please note that our door hardware vendors impose a restocking fee, which is clearly outlined in our return policy. This fee applies because door hardware is assembled upon order and must be disassembled when returned. Our return policy is posted on our website, and before checkout, customers are encouraged to review and agree to our terms and conditions, which are acknowledged as part of the checkout process. Thank you once again for your comments. We hope to have the opportunity to serve you again in the future.

We sincerely appreciate you taking the time to share your feedback, and first and foremost, we want to thank you for your order. We apologize for the delay in delivering the "Unlacquered Brass" finish, as its production process took longer than expected. The creation of an unlacquered brass finish involves meticulous steps: cleaning the raw brass to remove impurities, allowing it to naturally oxidize, and developing a patina over time. This results in a "living finish," where the brass darkens as it ages, creating a unique, rich, and layered appearance. We are confident you will love your hardware and enjoy its beauty for years to come. We deeply regret any inconvenience this delay may have caused and sincerely thank you for your understanding and patience. Your feedback is greatly valued, and we are truly grateful for your support.

Thank you for taking the time to share your feedback. We truly value hearing from our customers, as your input is essential to helping us improve our services. We’d like to take the opportunity to investigate your recent return further. However, the most recent order we have on file with our company is from 2014. Please provide any updated documentation or details so we can better assist you.

We sincerely appreciate you taking the time to share your feedback. As a thriving company with over 25 years of experience serving our community, we hold ourselves to the highest standards.

Please be advised that our customer service representatives are available 7 days a week from 9:00 am to 5:00 pm EST. We were not informed of any issues with your order for the one handle purchased until we saw your review. Additionally, the name and email address associated with the review do not match any order in our system, which makes it challenging for us to address the issue. We would appreciate the opportunity to investigate this issue further. You can reach us at 718-721-8955.

Thank you for taking the time to complete our questionnaire. We regret that your initial purchase did not meet your expectations, and as a gesture of goodwill, we are happy to waive the restocking fee on your return order. We understand that errors can occur during the ordering process, and we are here to assist you in obtaining the correct finish and style of hardware you intended to order. We hold ourselves to high standards, and we sincerely apologize that we fell short during your experience with us. Once again, we appreciate your feedback and apologize for any inconvenience caused.

We sincerely appreciate you taking the time to share your feedback. Hearing from our customers is crucial for us as it helps us continually improve our services. Please understand that without a return tracking number, it can be challenging to locate returned merchandise and expedite the credit process. However, we are pleased to inform you that after considerable effort, we were able to locate your return package and have issued a credit to your original form of payment. We deeply apologize for any stress and frustration this situation may have caused. Thank you once again for your valuable input. We hope to have the opportunity to serve you again in the future.