Namecheap（www.namecheap.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 205 条用户评价，属于电子与科技分类，口碑良好。85% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
我最喜欢他们的一点是他们的支持，非常及时，并尽其所能地帮助每个查询。 谢谢 Namecheap
Hello Jaward, Thank you for your kind words! We are glad to hear you have had a positive experience with our support team. We are always here to help. Best regards, Namecheap Team
使用 name Cheap 已有四年了，优质的服务给我留下了深刻的印象
Hello Bwire, Thank you for your feedback and for choosing Namecheap over the years! We are glad you have had a great experience with our services. Best regards, Namecheap Team
我们在使用 Namecheap 时遇到了许多相同的问题。成为客户几年后，我们多次发现他们的客户支持缓慢、令人沮丧且无效。 最近，我们的网站和电子邮件服务无法使用，导致数十名员工几天无法正常工作。由于 Namecheap 不提供电话支持，因此我们不得不依靠实时聊天和书面回复。答复常常被延迟、重复，并且没有解决根本问题。 我们最初被告知问题出在我们这边。然而，在聘请独立第三方进行调查后，我们获悉该问题似乎与 Namecheap 端的域名服务器配置有关。停电期间，我们继续向其他服务收取费用。 这次中断影响了多个国家的员工和客户，并对我们的日常运营、生产力和专业声誉造成了重大损害。最令人失望的是，许多人无法完成自己的工作，但显然缺乏紧迫感或责任感。 根据我们的经验，我强烈警告企业不要依赖 Namecheap 来提供关键网站、域名或电子邮件服务。当出现严重问题时，缺乏电话支持以及难以获得明确、有效的解决方案可能会将技术问题变成长期的业务危机。 我希望这篇评论可以帮助其他企业做出更明智的决定。
Hello Erik, We are sorry to hear about your experience. We would like to be able to check this from our side. We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you. Best regards, Namecheap Team
我喜欢和你们一起工作，你们的支持和服务是首屈一指的......干杯，伙计们
Hello, Thanks for your feedback! We are glad to know you have been satisfied with our services and support. Feel free to contact us if you need any assistance in the future. Best regards, Namecheap Team
服务非常好。感谢你的团队
Hello, Thank you for your kind feedback! We truly appreciate your support and are always here whenever you need us. Best regards, Namecheap Team
Nandakumar K. 帮了我很多
Hello, Thank you for sharing your feedback! We are delighted to know that you are satisfied with our customer support. However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future. You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews Your understanding will be highly appreciated! Best regards, Namecheap Team
Namecheap 的体验非常令人失望。我注意到我的卡上发生了未经授权的扣款，当我联系他们的客户支持要求退款时，他们拒绝解决该问题。 使情况变得更糟的是糟糕的客户服务。他们不但没有妥善调查未经授权的指控并帮助我，反而毫无帮助，也不愿意承担责任。 我对 Namecheap 这样的公司抱有更好的期望。在未经适当授权的情况下向客户收费，然后拒绝提供合理的解决方案是不可接受的。 如果您使用 Namecheap，我强烈建议您谨慎对待您的付款方式并监控您的卡交易。
Hello, We are sorry to hear about your experience. We would like to be able to check this from our side. We have sent you a private request for more information so we can investigate further. If you can respond, we can look into it for you. Best regards, Namecheap Team
非常好，太棒了
到目前为止，我的电子邮件或网络托管从未出现过故障。
Hello, Thank you for your feedback! We are glad to know you have been enjoying our services. If you ever need any assistance, do not hesitate to reach out. We'll be happy to help. Best regards, Namecheap Team
价格实惠且易于使用 - 无需学习曲线。
Hi Megan, Thank you for sharing your experience! We're thrilled to hear our platform and pricing have met your expectations. If you ever need help, we're always here. Best regards, Namecheap Team
我累了。我有几个与 Namecheap 共享的服务器，并希望做更多的工作，但是没有......我无法证明可怕的服务或技术支持中没有人似乎知道任何事情的事实。我在多个平台上租用了数十台服务器，这太糟糕了。 我最近发现我们在 CRM 中内置的用于发送电子邮件报告的通信工具无法正常工作。我花了 14 个多小时试图向各种技术支持人员解释这是一个 IP 信誉问题，但似乎没有人理解这一点。我建议了一个新的IP，之后他们说这可能是邮件报告的配置方式。没有。最后，在他们通过发送到其中一个 Outlook.com 电子邮件地址的报告进行测试后，技术人员意识到该 IP 已被列入黑名单。因此，在 14 个多小时后，我的请求是要求他们提供一个未被 100 万其他人使用的专用 IP，并免费提供 6 个月，因为这是他们为无能的支持所能做的最起码的事情。我想，技术支持人员与他们的经理进行了交谈，他们为我提供了 1 个月的免费服务。各位，请坐好，这对我的时间、精力和精力来说是 4 美元的巨额补偿。 对于寻求支持的任何人...在任何支持请求期间预计会出现 20 次以上： “谢谢您的澄清。整个过程需要 10 分钟。” 除非您感到无聊并且不介意在服务器问题上花半天时间处理技术支持，否则我建议您认真考虑使用此服务。在我看来，他们是最糟糕的。 *** 更新：服务请求中，我收到此消息... 您好，我是 XXXXX，我会为您提供进一步的帮助。 请给我 5 到 10 分钟的时间来查看您所提出的问题。令人兴奋的是，XXXXX 将我转给了最后一个正在处理某些记录的人。我发誓，这些东西你编不出来！
Hello Marcus, We're truly sorry to hear that your experience did not meet your expectations. We understand the concerns you've raised and appreciate you taking the time to share such detailed feedback. We would like the opportunity to investigate this matter thoroughly, however, we'll need some additional information to review your case properly. If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the team. We hope for your cooperation. UPD: Thanks for the details! Our team will contact you via email as soon as possible. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
令我惊讶的是，namecheap 客户服务帮助我解决了 SSL 问题，而且已经提前修复和解决了。感谢 乌塔拉 N.
Hi Rodel, Thank you for your wonderful feedback! We're delighted to hear your SSL issue was resolved and that you had such a positive experience with our support team. As a friendly reminder, Trustpilot may flag reviews that include personal information, such as the names of individual support representatives. We kindly ask that you avoid mentioning them in future reviews. You can find more information in Trustpilot's guidelines: https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews Thank you for your understanding! Best regards, Namecheap Team
8 年多以来，我们一直是 namecheap 的忠实用户。 我们多次遇到问题，他们的客户服务很糟糕、循环且无能。 最近，他们以某种方式在五天之内关闭了我们的网站和给 50 个人发送的电子邮件，而且根本不在乎。 因为他们没有电话而且聊天很糟糕，所以需要几个小时到几天的时间才能得到回复。 他们确实是我不幸合作过的最糟糕的公司之一。 我们正在努力向联邦消费者保护机构和两个州的机构登记投诉。如果您重视企业声誉，请远离 Namecheap。 ----- Namecheaps的回复绝对是胡说八道。 经过几天的聊天和无意义的回复，问题出在我们这边，我们使用了第三方，他们发现是他们干的，他们报复性地切断了我们的域名服务器，同时继续向我们的信用卡收取许多其他功能的费用。 我们已经有 50 个人在近一周的时间里无法完成他们的工作，因为 namecheap 不打电话（他们实际上什么也不做，只是在你回复后重复编造一些东西）。 他们的生物识别链接不适用于三星手机（太模糊）。 Namecheap 我们的每一位员工都会利用休息时间对他们的经历和生计的丧失发表负面评论，直到你让我们恢复正常运行。 这代表了美国、加拿大、欧洲、台湾、中国、韩国和香港的人们。 Yoi 确实是一家糟糕的公司，根本不考虑你忠实的客户。 我希望我们能够对其他人起到警示作用。
Hello David, We're sorry to hear about your experience and understand how disruptive this situation has been for your business. Please note that hosting services become unavailable once they expire, so it's important to keep renewal information up to date to help avoid such situations. We've located your case, and it is currently being prioritized by our team. At this time, our team is actively working on the restoration process. It does require some time to complete, but we'll provide you with an update as soon as possible via the existing email thread. We appreciate your patience and cooperation while we work to resolve this for you. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
他们名副其实。使用简单，价格优惠，即使您要更换注册商，也很适合合作。
Hi Tim, Thank you for sharing your experience! We're glad you've had such a smooth experience with us. We truly appreciate your trust and look forward to supporting you for many years to come. Best regards, Namecheap Team
已经过去 5 天了，我的商业电子邮件出现了问题，我购买了廉价 C-panel 电子邮件的高级服务，实时支持只是给我等待时间，在该代理离开后，新的代理来了，要求再等 30 分钟，他们不断重复这一点，直到 4 到 5 小时过去，然后他们说我们会通过电子邮件通知您，今天是第四天，我遇到了同样的情况，同样的问题，我不建议任何新所有者从他们那里购买域名，我私下回复了他们，并提供了他们提供的案例编号我：ID NC-TCL-4963， 距离我上次投诉已经过去了 10 多个小时，但我的问题仍然没有任何进展，我已经使用了这个 4 年了，直到今天，没有一个简单的问题在 1 天内得到解决，我正在为我什至无法使用的服务付费，
Hello Asad, We're sorry to hear that your impression fell short of your expectations. Rest assured that we are eager to investigate the case in more detail for you, but we will need some additional information. If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the team. UPD: Thank you for details provided. We sincerely apologize for the frustration and inconvenience you've experienced. We'd like to assure you that our team is actively investigating the issue to resolve it as quickly as possible. We will keep you informed and provide an update as soon as we have any news via existing ticket. Best regards, Namecheap Team
我遇到了 SSL 认证问题，我联系了 namecheap 的支持人员，他们为我提供了指导，现在一切都很好。谢谢
Hello Oussama, Thank you for sharing your feedback. We're sorry to hear you're experiencing difficulties with your SSL certificate. Please note that the free SSL certificate can only be issued once the domain is correctly pointed to your hosting account. Once done, the installation completes automatically, though you can also speed it up manually in cPanel. We were unable to locate any previous support requests related to this issue, so our team has followed up with you via email with detailed instructions. If you need any further assistance, please reply to that email with the requested verification details, and we'll be happy to investigate your case further and help get everything up and running. UPD: The team investigated the case, and as we can see, the issue has been resolved now. If you ever come across any questions or have additional feedback, we are here for you. Best regards, Namecheap Team
价格合理，服务我很满意。我很担心我的电子邮件，但他们处理得很好。 谢谢
Hello, Thank you for your kind feedback! It's a pleasure to know that our team was able to put your concerns at ease. If there's anything else we can assist you with, please don't hesitate to contact us. We're always happy to help! Best regards, Namecheap Team
共 205 条符合条件的评价