Navy Federal Credit Union（www.navyfederal.org）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 203 条用户评价，属于金钱与保险分类，口碑良好。77% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
快速简单易懂非常透明！！我非常感谢客户服务和支持
Thank you for taking the time to share your review, David! We're glad to hear you had great experiences during the loan process and we look forward to our next chance to assist you! Emma, Navy Federal Social Care Team
这是我在银行遇到过的最糟糕的经历。 NCU在整个过程中的无能令人心麻木。我将继续建议任何人不要使用 NCU 提供任何金融服务。
Thank you for sharing your feedback, Benjamin. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Kai, Navy Federal Social Care Team
很棒的客户服务
We appreciate you sharing feedback about your experience, Jack! Reed, Navy Federal Social Care Team
这是我们第二次向海军联邦银行申请抵押贷款。第一次很轻松愉快，这次一定是新人干的。她没有任何线索，文件丢失或放错地方，花了几个月的时间才结案，除了似乎不知道自己在做什么之外没有任何理由。我们必须经历一个又一个的困难，而我们刚刚重做的同一所房子的第一笔抵押贷款却不是这样。
Thank you for sharing your feedback, Rebecca. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Sage, Navy Federal's Social Care Team
这个优秀的按揭团队让我成为忠实的会员！ 很抱歉这篇评论过期了。 我写这封信是为了对整个 NCU 抵押贷款团队为我提供的帮助和服务致以最高的赞扬，同时也感谢下列个人做出的卓越贡献。 我们的信贷员 Regan 非常出色。 他帮助我们完成了整个过程，并在我们有需要时花时间亲自关注我和我的妻子。 他对贷款流程错综复杂的详细解释展示了他对专业的掌握，并让我了解了在每一步做出明智决定所需的知识。 Regan 拥有同时照顾客户和 NCU 机构最佳利益的宝贵能力。 他不知疲倦地与我合作，与有竞争力的贷款机构协商价格匹配，确保我有一个与成本相关的基础，可以继续选择 NCU 作为我的贷款机构。 即使事情对我们来说变得艰难和复杂（他们在最后做到了这一点），Regan 也确保我们受到公平对待，并获得 NCU 可以提供的最好条件。 我感谢 Regan 的技能和专业精神，并希望将来再次与他合作。 他看起来像是一个超乎其体重的成员。 我还要特别感谢 Hailey，她作为我们的抵押贷款处理者为我们提供了帮助。 与海莉一起工作很愉快。 她是我期望在 NCU 共事的专业、善良和有能力的人的缩影。 但除此之外，海莉还热衷于帮助我和我的家人，我觉得我真的有人在我身边，无论如何都会帮助我完成这个过程。 海莉也确实这么做了。 我们在流程结束时遇到了一些问题，使我们的截止日期处于危险之中，这会让我的家人因失踪而损失大量金钱和时间。 Hailey 积极与所有相关方合作，包括我的房地产经纪人团队、保险机构、NCU 承保人和其他人，进行必要的协调，使我们能够成功完成交易。 海莉超出了她的工作时间，在工作时间后呆了一个多小时，只是为了确保一切都会好起来，当事情偏离正轨时，她与我们的保险机构极力捍卫我的利益。 我很感谢海莉为我们的抵押贷款所付出的努力和精力，如果没有她，我们就不可能按时结束。 据我估计，我成为 NCU 会员已经超过 26 年了。 我从 Regan 和 Hailey 那里得到的服务是我继续成为 NCU 忠实会员并向其他人热情推荐该机构的原因。 我将我家庭的财务未来托付给 NCU。 我非常希望这篇评论能够以某种方式使里根和海莉受益。 我知道我不是最好的作家，但我非常努力地表达他们是多么出色以及我多么感谢他们的帮助。 非常感谢您给我这次留下评论的机会，并感谢您成为一家很棒的银行！ 诚挚且非常尊敬， 小比利
Thank you so much for taking the time to share your experience, Billy! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employees, we ask that you edit your feedback to remove their last names. We'll be sure to share these amazing compliments with Regan, Hailey, and their management teams. Emma, Navy Federal Social Care Team
我真的很感谢信贷员和处理员在这个居家过程中的彻底性和反应能力。朗达和劳伦非常有帮助，帮助我们了解抵押贷款流程的步骤，并回答我们有关估算所需文件等的任何问题。
Thank you so much for sharing your experience, Jonathan! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Rhonda, Lauren, and their management teams! Craig, Navy Federal Social Care Team
Thank you for sharing your feedback, Laurie. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Emma, Navy Federal Social Care Team
起初我并不认为我会获得该卡的批准，但他们是唯一批准我申请信用卡的人。我感谢他们给我这个机会，我喜欢我的海军联邦信用卡。
Thank you so much for sharing your review, Aneta! We're glad you're loving the card and happy to have you as part of our Navy Federal family! We look forward to our next opportunity to serve you. Craig, Navy Federal Social Care Team
所以申请贷款很容易。整个过程非常顺利。我只会乘坐海军联邦巴士
Stephanie, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Sage, Navy Federal's Social Care Team
人们都很棒。计算机体验可能需要一些调整。我们并不总是清楚我们在和谁打交道，在这个过程的每一步我们的联系方式都在发生变化。与此同时，我们并不总是清楚我们已经完成了什么以及当前需要做什么。总体而言，效果非常好。 谢谢， 罗德尼和海伦·约翰逊
Arthur, I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review. We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you! Dawn, Navy Federal Social Care Team
非常棒的体验，性价比很高，还会再次使用！
Jordan, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Nancy, Navy Federal Social Care Team
在向海军联邦提出申请之前，我确保已准备好申请此类贷款所需的所有文件。我真的很喜欢 Homesquad 的功能和轻松加载文件的功能，信贷员也非常乐于助人且平易近人，总体而言沟通良好。 我唯一的批评是承销商的时间长度部分和完成贷款，我认为这有点过分，考虑到没有太多要求澄清或提供其他文件来证实我的贷款信息。 当我听到信贷员说最多需要 45 天才能结账时，相信我，确实花了这么长时间，我预计 4 周就足够了，及时准确地提供所有文件。 这个故事的寓意是，提前计划并设定比您认为贷款过程所需的正常时间更长的期望。
Thank you for taking the time to provide candid feedback. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review. Dani, Navy Federal Social Care Team
海军联邦对我们来说一直非常可靠，这次也不例外。
Smacky, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Nancy, Navy Federal Social Care Team
这是我们在 NCU 的第二次抵押贷款经历。 我们刚刚结束在爱达荷州购买第二套房子的工作。 我要亲自感谢抵押贷款部门的卡梅伦和蒂姆。这两位先生在整个过程中都表现出色。 他们知识渊博，沟通迅速，非常感谢他们，因为我的家和我的丈夫在爱达荷州，而我在佛罗里达州。我们很高兴与他们合作。 事情似乎进展顺利，直到贷款流程进入结账部门。 就在那时，事情开始分崩离析。 据我所知，主要是 NCU 关闭部门缺乏沟通和指导。致我们的爱达荷州产权公司和房地产经纪人。 这在关闭当天造成了很多混乱和压力。 我希望所有参与者都能更好地结束。
Thank you so much for sharing your experience, Dawn! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We also appreciate your feedback about communication during closing, and will ensure it is shared with the appropriate teams for review. For the security of our employees, we ask that you edit your feedback to remove their last names. We'll be sure to share this compliment with Cameron, Tim, and their management teams. Emma, Navy Federal Social Care Team
我的贷款团队中的每个人都达到并超出了我的期望
We appreciate you sharing feedback about your experience, Rodney! Dani, Navy Federal Social Care Team
可怕的经历。 处理器很糟糕。 由于处理器错误，花了三个多月的时间得到了愚蠢的结果。 我将在几个月内获得新的退伍军人管理局抵押贷款，但永远不会从海军联邦信用社获得。
Thank you for sharing your feedback, Dale. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Nancy, Navy Federal Social Care Team
连夜查了三天，差点丢车。
We appreciate all feedback, negative or positive. Thank you for taking the time to share your review with us, Greg. Missy, Navy Federal Social Care Team
经过多年的忠诚银行业务，NCU 在没有任何解释的情况下锁定了我的账户。他们强迫我填写一份安全上诉，并承诺（在表格上）15 个工作日内处理完毕。已经两个多月了。因为他们扣押了我的钱，我无法使用自己的资金来支付账单，导致我的信用评分直线下降。现场工作人员当面对我撒谎，告诉我时间安排，电话支持以“先到先得”的理由解雇了我，他们拒绝让会员联系上诉团队。 NCU 显然没有从最近的重大集体诉讼中吸取任何教训。我目前正在记录这次非法冻结造成的所有经济损失，并准备采取正式的法律行动。除非您想扣留您的积蓄，否则不要在这里存钱。
Thank you for sharing your feedback, Nick. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Hayden, Navy Federal Social Care Team
很棒的公司...希望我几十年前就加入了。
Joseph, we're so happy to have you as part of our Navy Federal family! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you! Craig, Navy Federal Social Care Team
当问题发生时，尤其是当他们及时解决问题时，与您可以理解的员工交谈是令人耳目一新的。
Thank you for sharing this feedback, Mark! We're happy we could provide assistance when you needed us, and we look forward to future opportunities to serve you. Craig, Navy Federal Social Care Team
共 203 条符合条件的评价