Navy Federal Credit Union（www.navyfederal.org）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 203 条用户评价，属于金钱与保险分类，口碑良好。77% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
电话支持很棒。中间的一切都令人失望，几乎推迟了我的截止日期。我觉得我必须咬紧牙关才能让这个过程继续下去。我不得不在3天内放弃接受评估的权利。交易结束后数小时内，资金尚未到位。值得庆幸的是，我在之前就跟进了，以节省关门时间。我不建议使用 NCU 作为您的抵押贷款机构。
Hi, Isaac. Thank you for taking the time to leave your candid feedback. I am sorry to hear you didn't have a great experience with the mortgage process. Lydia, Navy Federal Social Care Team
曾几何时，与海军联邦购房者计划的合作非常出色。最近提供的客户服务非常缺乏。真是令人失望。
Thank you for sharing your feedback, S. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Nancy, Navy Federal Social Care Team
Thank you for a lifetime of membership, Evelyn! Nancy, Navy Federal Social Care Team
申请了较低的广告费率，但得到的费率略高，不明白为什么。
Alex, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation. Dawn, Navy Federal Social Care Team
不到一个月，我们就完成了房屋收购！
That's wonderful to hear, Cory! Thank you for taking the time to leave a review. Gretchen, Navy Federal Social Care Team
良好的沟通，易于使用，上传文件的网站很棒。
Robyn, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you! Dawn, Navy Federal Social Care Team
该 HELOC 花了 100 多天才获得批准。 贷款处理者似乎无能且不负责任。当我们多次联系她询问状态但没有收到任何消息后，她不断地告诉我们这是“正在进行中” - 这不是真的。她还没有将该文件交给承保人。 我们成为 NCU 成员已超过 40 年，从未经历过像此次交易那样的延误、官僚障碍和严重沟通不畅的情况。我们再也不会使用 NCU 进行其他房地产交易。我们无法联系到人工接听电话，甚至无法联系主管来尝试升级问题。 这真是一次令人无法接受的经历。
Thank you for taking the time to provide candid feedback, Kristi. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. For security, we do ask that you edit your review to not include our employee's last name. Thank you again for your review. Gretchen, Navy Federal Social Care Team
简单灵活的卡..良好的利率和转移奖金是我几十年来拥有的最好的卡！
We're glad to you're loving the card! Thanks for sharing your review! We look forward to more opportunities to serve you in the future. Craig, Navy Federal Social Care Team
我可以在应用程序上轻松查看我的报表并轻松下载报表。这是多么棒的银行业务方式啊，用我的指尖来满足我的银行业务需求。 A+++
Thank you for taking the time to leave a review, Mabelle! We're glad to hear you're enjoying the Mobile App, and we look forward to our next chance to assist you. Emma, Navy Federal Social Care Team
美国退伍军人支持信用社，并为过渡或常规客户（现役或退役前军人）提供专业支持服务！ 接受公众账户上门，或投资者，有购房或贷款服务！ 金融服务和专业援助或发展的安全港！ 以最小的努力提供员工和服务
我喜欢海军联邦，事情就这么简单。
Thank you for the kind words, Mary! We love hearing that our members have received the world-class service we seek to provide. Gretchen, Navy Federal Social Care Team
Zay, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Nancy, Navy Federal Social Care Team
当他们扣除我作为账户会员的25年时，4.04％的利率是合理的。但其实我已经26岁了，应该扣除0.26。 4.04 应该是 4.03%。无论如何，这很好，没有抱怨。谢谢。
Thanks so much for taking time to share your review, Ricardo! We're proud to have served you these past 26 years, and look forward to many more to come! Craig, Navy Federal Social Care Team
我们的经历很棒，一切都很顺利。整个过程非常顺利和高效。
We appreciate you sharing feedback about your experience, Phillip! Reed, Navy Federal Social Care Team
明确传达了对文档的期望，Homesquad 应用程序使所有必需的任务保持最新状态。沟通是必要的，贷款的截止数字与预测相符。与抵押贷款团队合作的丰富经验！
Dennis, this is awesome feedback -- thanks for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future! Dakota, Navy Federal Social Care Team
申请和收到回复的轻松程度。
This is the type of experience we absolutely love to hear! Thanks for taking a moment to stop and share with us, Jorge! Kinsley, Navy Federal Social Care Team
这家银行太垃圾了，我在他们那里呆了 2-3 年了，现在我处理了很多问题，我的卡被锁定时被扣费，很多客户服务都帮不了什么，凌晨 1:00 等了 40 分钟，就像谁在起床一样，因为我一直需要一张新的借记卡，因为我从未做过交易，突然之间，我没有资格在更换银行时获得新的借记卡
Thank you for sharing your feedback, Javeon. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Kinsley, Navy Federal Social Care Team
我们从您的新车贷款代表多米尼克那里获得了出色的服务！她非常乐于助人，并迅速处理了我们的新车贷款。非常专业！ AJ·斯塔克斯
Thank you so much for taking a moment to share your experience with us, AJ! We will be sure to share your kind words with Dominique as well as her leadership! Kinsley, Navy Federal Social Care Team
海军联邦再次获胜！ 在线流程简单，支票很快到达，沟通也很到位。
It's so great to hear you've had a good experience with us, Russell! We love having you as part of our Navy Federal family, and we look forward to many more opportunities to assist you. Thanks for your review! Riley, Navy Federal Social Care Team
获得贷款很容易而且非常简单
Donald, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Nancy, Navy Federal Social Care Team
共 203 条符合条件的评价