Navy Federal Credit Union（www.navyfederal.org）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 203 条用户评价，属于金钱与保险分类，口碑良好。77% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
我一直受到最高的尊重，每一位海军联邦特工代表都彬彬有礼，知识渊博！我不会和其他人一起存钱
We're happy to be here for you, Philip! Thanks for taking the time to leave a review and being a part of our Navy Federal family. Dakota, Navy Federal Social Care Team
Thank you so much for sharing the love, Andrew! Happy to serve you! Kinsley, Navy Federal Social Care Team
Thank you for your review, Bruce! Hayden, Navy Federal Social Care Team
我等了20分钟还是没有接通。这是我第二次尝试拨打电话，第一次要求回电，但他们从未给我回电。 我认为你需要看看你的客户服务并做出一些改变！
Thank you for taking a moment to share your concerns with us, Andy. I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation. Kinsley, Navy Federal Social Care Team
我多年来一直是海军联邦信用社会员，他们赢得了我的信任。每一次互动都是专业的、尊重的，并且专注于帮助而不是推销。 作为一名海军陆战队老兵，我很高兴被视为一名有价值的成员，而不仅仅是一个帐号。他们知识渊博的员工、卓越的客户服务、有竞争力的金融产品和易于使用的银行工具为我的金融之旅带来了真正的改变。 如果您正在寻找真正将会员放在第一位的信用社，我强烈推荐海军联邦信用社。他们赢得了我的忠诚。 永远Fi！
Thanks for sharing your feedback, Jerry -- and for your service to our country! We love hearing that members have had a great experience working with us, and we're looking forward to more opportunities to serve you in the future. Thanks for being a part of our Navy Federal family! Dakota, Navy Federal Social Care Team
最近申请了HELOC。一切都很顺利。良好的沟通和客户服务。始终能够通过聊天或电话与某人交谈。
Thanks so much for taking time to share your review, Paul! We're glad to hear you've been having a great experience, and we look forward to future opportunities to assist you. Connor, Navy Federal Social Care Team
根据我的经验，抵押贷款团队似乎并没有协同工作；相反，他们似乎各自为政。尽管我们及时提交了所有要求的文件，但似乎没有及时上传或共享。结果，每个在陪产假期间为我们的信贷员提供支持的人都反复要求提供已提供的相同文件，从而在整个过程中造成不必要的延误和挫败感。 此外，我们的截止日期被推迟，因为在进行我自己的研究后，我确定实际上没有必要这样做。当我向主管报告我的疑虑时，我没有得到及时答复。当主管做出回应时，所提供的信息不准确，并且没有解决问题，进一步导致了延误和我们对流程的整体不满。
Thank you for sharing your feedback, Beverly. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Dawn, Navy Federal Social Care Team
Thank you for taking the time to share your experience with us, John. We value your feedback and will ensure it's shared with the Navy Federal Investment Services leadership team for consideration. We look forward to future opportunities to provide you with the world-class service we strive for. Thank you again for your review. Hayden, Navy Federal Social Care Team
NF 的工作人员非常有礼貌、知识渊博且友好！ 这是我最喜欢参观的银行。 事实上，我总是很高兴去银行！
Emily, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you! Dawn, Navy Federal Social Care Team
整个过程很简单，银行代表也很好。
Stephanie, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you! Nancy, Navy Federal Social Care Team
We appreciate you sharing feedback about your experience! Dani, Navy Federal Social Care Team
海军联邦信用合作社的客户服务热线有点令人失望，因为我总是通过电话与某人交谈，直到今天 2026 年 8 月 1 日与客户服务代表交谈时才遇到任何问题。 我已经等了 35 分钟才有人接电话，我错过了第一个电话，因为当我接听时，没有人说什么，他们说他们会在五分钟内给我回电。当五分钟后电话回来时。迎接我的是一位男性，我告诉他我在应用程序上激活了我的卡，以及我今天在邮件中收到的借记卡正面的电话号码。他没有听我说完，而是告诉他我的卡应该已经被激活了，因为车尾的提示告诉我我的车现在已经被激活了。尽管该电话号码位于卡的正面，但它看起来非常可疑，就好像该电话号码不属于海军联邦信用合作社一样。在我说了些什么之后，代表在电话里变得非常安静，并给了我大约一分半钟的沉默，这是非常粗鲁的。他需要拿出自己的感受，听顾客解释，而不是认为自己什么都知道，多一点同理心。
I'm sorry to hear you haven't had a good experience with us recently, C Sunshine. We appreciate your candid feedback and hope we'll have an opportunity to provide the world-class service we strive for in the future. I wanted to make sure you know our social care team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook and Twitter accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you reach out to us on Facebook or Twitter, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Dakota, Navy Federal Social Care Team
Thanks for taking the time to leave your feedback, Christopher! Lydia, Navy Federal Social Care Team
作为一名前军人，我选择了海军联邦信用合作社，因为它在为军人及其家人提供服务方面享有盛誉。不幸的是，我最近的 HELOC 经历远远没有达到我预期的专业水平和服务水平。 从一开始，我们的贷款流程就受到反复错误、沟通不一致和不必要的延误的困扰。我们指定的信贷员在整个过程中犯了多个错误，提供的解释经常被证明是不准确或矛盾的，最令人担忧的是，在我们积极努力提供所需文件的同时，在没有任何警告或沟通的情况下关闭了我们的贷款申请。 在整个过程中，我和丈夫花了无数时间联系客户服务，试图获得更新和澄清。我们多次承诺回电但从未兑现。我们发现自己几乎在每一步都必须为自己辩护，将担忧升级给主管，只是为了获得基本的沟通并推动流程向前发展。 最终，主管承认我们的档案已成为缺乏经验的信贷员的“教学经验”，并承担了完成我们贷款的责任。虽然我感谢主管最终介入解决问题所付出的努力，但这种认可并不能成为我们经历了数月的沮丧、不确定性和缺乏责任感的借口。 任何组织都会发生错误。最令人失望的不是错误本身，而是缺乏主动沟通、后续行动、主人翁意识和对时代的尊重。任何客户——尤其是那些因为海军联邦致力于为军人和退伍军人服务而选择海军联邦的客户——都不应该为了正确处理贷款而付出如此大的努力。 最终，我们的 HELOC 完成了，但这只是因为我们坚持不懈地升级问题，不肯让它被漏掉。如果我们不这样做，我对我们的贷款能否完成完全没有信心。 我真诚地希望海军联邦以我们的经验为契机，改善其贷款部门的培训、监督和沟通。您的会员应该得到比我们所经历的更好的服务。
Thank you for sharing your feedback, Morgan. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Hayden, Navy Federal Social Care Team
几个月前，我和丈夫加入了海军联邦信用社。我们现在都使用旗舰信用卡作为我们的主卡。我们立即从 NF 支票账户设置自动付款，以支付我们的每月余额，以避免支付利息。刚刚打开第二份报表，发现利息费用为 11.29 美元。我们立即打电话去争执，询问发生了什么事。海军联邦显然有过错，费用被免除，我们确信我们的汽车付款将继续到位，我们的信用评级不会受到负面影响。这造成了不必要的压力和混乱。
We appreciate all feedback, negative or positive. Thank you for taking the time to share your review with us, Dawn. Dani, Navy Federal Social Care Team
We appreciate you sharing feedback about your experience! Dani, Navy Federal Social Care Team
非常容易申请优质的客户服务
We appreciate you sharing feedback about your experience, Carol! Jessica, Navy Federal Social Care Team
海军将我的存款 A 2k 出纳员 Ck 从另一家银行机构冻结了 7 天。 这对我来说是生死攸关的情况上帝恩典我一直坚持到它被释放提取我的现金照顾我的生意，它花费了我额外的14,000.00美元
Thank you for sharing your feedback, Jacquelyn. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Jessica, Navy Federal Social Care Team
就可靠性而言，这是迄今为止我接触过的最差的银行之一。从其他金融机构转移资金经常会失败，这使得您很难使用自己的资金。客户服务同样令人失望，联系知识渊博的代表可能是一个挑战，而且解决问题的时间往往比应有的时间长得多。 我建议选择一家拥有更大分行网络、更可靠的客户服务以及最重要的是在您需要时能够可靠地获取资金的银行。 看看他们的回应。现在，由于差评，他们想提供帮助。这无法弥补。
Thank you for sharing your feedback, Frank. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible. Emma, Navy Federal Social Care Team
共 203 条符合条件的评价