Thank you for sharing your feedback, Glenn. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Craig,
Navy Federal Social Care Team
Thank you so much for sharing your experience, BK! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Rick and their management team.
Craig,
Navy Federal Social Care Team
R
Ron wells · 写过 9 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
伟大的人和公司开展业务......
与伟大的人和公司做生意。感谢海军联邦。
Navy Federal Credit Union 回复2026-08-04
Thank you for being part of our Navy Federal family, Ron! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Riley,
Navy Federal Social Care Team
Thank you for sharing your home equity loan feedback, James. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Kai,
Navy Federal Social Care Team
Thank you so much for sharing your experience, Richard! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name and NMLS ID. We'll be sure to share this compliment with Maham and their management team.
Emma,
Navy Federal Social Care Team
K
Kara Paul · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
良好的沟通
良好的沟通，对问题的及时答复，以及非常友善和乐于助人的员工。
Navy Federal Credit Union 回复2026-08-04
Kara, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Holly,
Navy Federal Social Care Team
C
Christian Jordal · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
30年以上忠实会员
自 20 世纪 90 年代初以来，我一直是忠诚的海军联邦成员，但他们最近的客户服务和技术故障令人无法接受。NCU 将合法的 ACH 转账标记为欺诈，并冻结了我的账户。我打电话来验证转账，但他们的自动助理需要多次循环提示才能让我联系人工。我花了 20 分钟打电话，在两个不同的部门之间来回穿梭。他们没有解决他们的错误，而是完全取消了我的 ACH 转移。更糟糕的是，他们从我的应用程序中删除了相关的传输数据，迫使我手动重新输入所有内容并重新发送。代表们最终告诉我，他们无法采取任何措施来修复他们所破坏的东西。将 30 多年的会员视为安全威胁，然后让客户做额外的工作来修复它，这是糟糕的服务。
Navy Federal Credit Union 回复2026-08-04
Thank you for sharing your feedback, Christian. We appreciate your long time membership with us, and I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Kai,
Navy Federal Social Care Team
K
KELLI · 写过 4 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
安迪是一个值得信赖的人
安迪是一位值得信赖、知识渊博的专业人士。 他很容易交谈并且愿意提供帮助。 我们很高兴能与他合作
Navy Federal Credit Union 回复2026-08-04
Kelli, thank you so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We'd be happy to relay your kind words to Andy and his management team. We look forward to more opportunities to serve you!
Emma,
Navy Federal Social Care Team
L
Lori G · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
客户服务很糟糕
打电话时客户服务很糟糕。代表总是挂断客户的电话
Navy Federal Credit Union 回复2026-08-04
Thank you for sharing your feedback, Lori. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Kai,
Navy Federal Social Care Team
Thank you so much for sharing your mortgage experience, Clayton! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team.
Kai,
Navy Federal Social Care Team
Thank you for your feedback, Maurice! We appreciate you taking the time to share your experience, and are excited to have more opportunities to serve you in the future!
Craig,
Navy Federal Social Care Team
Keenan, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Jessica,
Navy Federal Social Care Team
Thank you so much for sharing your experience, Scott! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team.
Kai,
Navy Federal Social Care Team
Zach, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
We're happy to be here for you, Jose! Thanks for taking the time to leave a review and being a part of our Navy Federal family.
Dakota,
Navy Federal Social Care Team
This is so great to hear Roy — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Sage,
Navy Federal's Social Care Team
Thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process and communication. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review.
Lydia,
Navy Federal Social Care Team
Ronald, thanks so much for taking the time to leave your feedback for us! We're so happy to hear about your positive experience with your card. We're looking forward to our next opportunity to serve you!
Sage,
Navy Federal's Social Care Team
