Hi James,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're trying to resolve an issue and don't receive the outcome you were expecting.
We appreciate your kind words about our support staff and are sorry to hear that your overall experience did not meet your expectations. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Marissa
Customer Advocate at Network Solutions
Hi Charles,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when your experience during an account transition does not meet your expectations.
We appreciate you bringing your experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Marissa
Customer Advocate at Network Solutions
B
Bob Armstrong · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
网络解决方案界面不支持 FireFox
网络解决方案界面不适用于 FireFox。
人类助手 Kate 很友善且能干，但花了一段时间才发现不支持 FF 浏览器。
要么解决这个问题，要么将浏览器问题提出到堆栈顶部。
Network Solutions 回复2026-08-05
Hi Bob,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're unable to access or use your account as expected, especially when the cause isn't immediately apparent.
We're glad to hear that Kate was pleasant and able to assist you. Typically, if a customer experiences browser related issues, we recommend using a recent version of their browser with cookies enabled for the best experience. If problems persist, clearing the browser's cache and cookies often resolves the issue. It's possible that the issue you encountered in Firefox was specific to your browser session, which is why the experience worked as expected when using Chrome.
We appreciate your suggestion regarding browser compatibility messaging and will take your feedback into consideration as we continue working to improve the customer experience.
Marissa
Customer Advocate at Network Solutions
Hi Jim,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when your website is unavailable, especially when it impacts your marketing efforts and potential business opportunities.
We appreciate you bringing your experience to our attention and sharing the challenges you've encountered since migrating your website. Your feedback is valuable and helps us better understand where improvements are needed.
Someone from our team has reached out to help resolve the issue and assist however we can.
Marissa
Customer Advocate at Network Solutions
T
Terry · 写过 4 条评价 · 体验于 2026-08-03 ·
★★★★★
客户的服务非常有帮助…
客户服务代表的服务非常有帮助。
Network Solutions 回复2026-08-04
Hi Terry,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
B
Barry Beck · 写过 2 条评价 · 体验于 2026-08-03 ·
★★★★★
雷内知识渊博
Rene 知识渊博，友善，了解我的需求，并很快满足了我的所有需求：
取消了我的 Net Sol 相关电子邮件
帮助重新创建我的常规 NetSol 密码
帮助我经济高效地续订 NetSol 域名。
Network Solutions 回复2026-08-04
Hi Barry,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Hi Red,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're expecting a refund and instead see an unexpected charge, especially when it requires additional time and effort to contact support again.
We appreciate you bringing this experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Thank you again for taking the time to share your feedback.
Marissa
Customer Advocate at Network Solutions
D
Dalia SM · 写过 1 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
非常耐心和专业
非常耐心和专业，他们真的帮助了我！
他们确实知道这个问题！
我非常感谢你！
Network Solutions 回复2026-08-04
Hi Dalia,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
我已经打电话并花了几个小时与他们的客户服务人员交谈（他们很友善，即使效率低下）。 I've requested repeatedly and very clearly for my Wordpress site to be restored to the new domain, which I've been promised by many customer service members that they could, and for which I was charged a fee to achieve. I was encouraged to switch from my current hosting site to the Network Solutions one, at which point I confirmed repeatedly that my previous site could be retained and all previous editing capacities would remain. They first struggled to recover my domain, then reverted my site to a Weebly site that I haven't used for 5+ years, and have continued to email me about that site with no mention of my Wordpress - even claiming they'd "solved" my escalated issue by stating the Weebly site is incompatible.我的网站仍然无法运行。由于我的网站瘫痪了几个月，我付出了巨额金钱——这对我来说是生意上的损失。
This is not to mention that I was not notified officially that iPage had been bought by Network Solutions (at the very least iPage told me they'd bought Fat Cow), and who checks from a sender as generic as "Network Solutions"?我还要求他们更新联系电子邮件，同时他们继续将所有时间敏感的电子邮件发送到我的旧电子邮件。每次我打电话，他们都很友善，但声称问题应该在一天左右解决。当我一周后必须打电话询问最新情况时，不清楚有人为我做了什么。
我再次被搁置（一个多月没有一个我承诺的正常运行的网站）。如果这不意味着再次购买我的域名，并失去我花在设计网站上的数百个小时，我会离开。我差点称这是一场骗局。
在我们的网站上发现恶意代码，这些代码以某种方式通过了他们的防火墙和 SiteLock 高级服务。然后我不得不支付 200 美元购买 SiteLock 911，他们向我保证它会清理网站，而且这种情况永远不会再发生。嗯，你猜怎么着？恶意代码第二天就出现了。 NS confirmed the problem occurred again, and escalated this to another group, who 2 days later informed me that they are the wrong department and they sent me back to square 1. Now 5 days into this and over 6 hours on the phone, I have a new support ticket and the same assurances that it will get escalated and fixed.我有多少信心？这么说吧，不是。 And in the meantime, google has flagged our ads due to the malicious content (gambling sites) so our ads have now been disallowed for almost 2 weeks.所以今天，当我在 NS 上等待了大约 30 分钟时，我在 Wix 上建立了一个全新的网站。 If the issue isn't fixed in 24 hrs, at least I know I can move my website to a new hosting with better website design tools faster then NS can answer the phone.
