Network Solutions (www.networksolutions.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 59% of negative reviews. Last updated 2026-08-11.
My agent was very quick to understand my issue and courteously attend to its resolution. I was very satisfied that my situation was turned over to a Live Agent......I have successfully used a Virtual Agent before but I knew a Live Agent would need to handle this. I am glad that was recognized early on. I was very satisfied with this experience. Thank you.
My website vanished with a Forbidden error. My attempts to discover the problem were met with automated blame and scorn for Network Solution's backend failure. It took 1 hour and 35 minutes on hold on the phone to get a response from a live person. While on hold, insipid music played, interrupted periodically by sales pitches and lies about getting fast support via their chat interface. The chat immediately blamed me and my website settings for the failure and offered a litany of tasks for me to perform to check my site that had worked well in the past and which I had not modified in any way. The chat's AI (Artificial Ignorance) engine asked me yo enter the same information multiple times. It took a long time to get a live person to respond on the chat, and I had a distinct impression that the service person on the other end was not paying attention, presumably trying to multitask with many persons in need of technical support. My statements and questions were too often ignored. Just lots of "I'm sorry" scripted responses. Eventually Network Solutions repaired their back-end system failure, and access to my website was restored after some 4 hours of my trying to deal with the problem.
My website has been down for 5 days, I call in and they tell me I have to chat with the online agents. The online agents tell me they can’t speak directly to the higher-level agents which makes no sense that the employees can’t talk to each other. No one can give me an ETA when my website is going to be back up and they have no problem taking my money but reimbursing me for the time that that cannot figure out how to get my sight working is apparently out of the question as well.
I lost access to my passwords for my website and my webmail from Network Solutions, on Friday morning. I waited until my daughter came over to visit, it was just a day after I lost access, and she called and got in touch with a nice person, who helped solve my password loss…thank you Network Solutions.
Hi Jim, Thank you for the amazing review! Marissa Customer Advocate at Network Solutions
Solved the issue within a moment, excellent service
Hi Farah, Thank you for the wonderful review! Marissa Customer Advocate at Network Solutions
In short, network solutions will only help you if they developed your website. Even when the issue is with their servers. So, when you try to explain you don't want tech support on your website, that their PHP servers are not working, their stock answer is we can't provide support on individually developed websites. Ultimately, they migrated their servers to a new server, then the servers were down for 5 hours. I spent hours on hold on the phone, giving my secret pin code multiple times on the same call, stating my issue multiple times, to ultimately be told they don't offer tech support if they didn't build the site. Which, I never asked for, I asked for their PHP servers to start working, to stop getting forbidden access, for the pages to refresh with old cached info from one of their servers. I feel I am being forced to find a new host. It's unfortunate, I have been with network solutions for at least 25 years.
I was able to get my domain name renewed and my emails back up and running rather quickly after just one chat. Appreciated everyone's attention to the urgency of the matter.
AI was not able to assist me. The real person who did assist me did an excellent job. Obviously I prefer speaking to knowledgeable technicians.
Their online help documents suggested I could delete my account via call or chat. I attempted to do so through chat in which I was informed the only way the account can be deleted is through inactivity.
We had an amazing experience with Network Solutions! From the very beginning, everyone has been incredibly helpful, professional, and attentive. Stacy Medvitz, our Business Consultant, has been wonderful to work with. She is very knowledgeable, experienced, patient, and genuinely interested in helping us bring our vision to life. The website assistant has also been fantastic—very attentive, detail-oriented, and always willing to help. We feel very confident that we made the right choice with Network Solutions, and we are truly excited to continue working with the team to build our website. We’re looking forward to seeing our ideas come to life! Thank you, Stacy and the entire Network Solutions team, for making this experience so positive and enjoyable! We highly recommend them! ❤️
Quick, no nonsense, and helpful. System easy to use, payments easy to make. Chat system worked great!
Hi Harold, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
Spoke with AJ who was extremely helpful and talked me through my issues very plainly and easily.
Answered all my questions and was able to help me resolve the issue i had. Sometimes the conversation was slow but not bad enough to give a bad rating.
You know what ??? I am at that point where I am resigned to the fact that I am going to have a "love / hate" relationship with this company (Network Solutions) for a while ?!?!?! I've been there in times past with an organization whereby we are "at odds" with one another. BUT then, somehow it all smooths out ??? (..... after a few months). Hoping that is the case here. Folks around me (as they witness my frustration) ask me: "Why don't you make a change ???" Trust me ..... I have been ready to do just that..... more than once in the past four months. For a number of valid (from my point of view) reasons. Sometimes, it's just easier to struggle through the challenges than to get familiar with another new system. And that is why I am still here ..... I've been ready to go more than once ...... I've developed a friendly rapport with folks at "Site Ground" who would gladly appreciate me making a change. I've been with Network Solutions since the 90's (nearly 30 years) ...... hoping that this is merely a turbulent time that will eventually pass. We'll just give it a few more months to smooth out ..... if the problems keep popping up; Then ..... "yes" ..... we'll need to make some changes. I sure do hope that the folks at "NS" catch on to the fact that all I need from them is to "NOT TAMPER" with my account settings. I do not need "auto renewal". I am qualified to renew my services prior to expiration. In other words .... "stay out of my bank account" !!! Along with the previous directive .... all that the folks at "NS" need to accomplish is "keep my website up & functioning on the WWW" after I utilize their "hosting tools" (that I pay dearly for) to create, change, update. I pay them (Network Solutions) a very sizable fee for the services that they provide ..... all that they need to accomplish is: "Launch my creation up to the world wide web ..... I'll do the rest". Sure do hope that this situation smooths out in the very near future.
In the world of continuing acquisitions, it can be difficult to find the source of a charge to a credit card when the true source of the charge can have a name that was once a provider to you, but no longer is. Such was my experience until I finally reached the person I needed to talk with at Network Solutions. Her name is Gale, and I do not have her last name initial, but she was excellent in doing what she needed to do to inform me about a charge, which I had disputed prior because the CC charge had the name of a previous ISP to my company. Bottom line ... it was good to get it resolved properly, and Gale was the perfect person to do it. :-)
Great assistance and solving of issue. Very satisfied!
Your representative was knowledgeable, pleasant and solved my issue. Thank you for asking.
After doing business with Network Solutions for a few years, I decided to have a website designed for my business. From start to finish everything was excellent! Emails were sent to update the process stage by stage. Stacey was truly a blessing in disguise, by explaining in detail to me all that designing the website would entail. She also walked me through pricing. Chris G. (Acct Svc 2 Rep) followed up wtih me once the website design was complete and walked me through each page, step by step. The work of the designers was perfect! Chris made sure all of the design was exactly as I wanted it, and made any necessary changes, as we reviewed the website together. The professionalism that I have received by the Team at Network Solutions has been remarkable! I couldn't ask for a better customer service experience! I plan to do business with this company for many more years to come! I highly recommend! Thank you for all that you do!
While I provided detailed information regarding an issue with their server (I understand there was a recent migration), they took over 24 hours to advise me that the problem was resolved. When I then called Network Solutions their Domain department advised me that the problem was with my website. I then provided further documentation and explanation but was advised that the 24 wait time for resolution was in effect. I am sure that this is not how Network Solutions would describe their support to a new customer considering going with Network Solutions. Further, the person handling my call was in a very noisy room which made understanding this person (who was not a native English speaker) more difficult. Network Solutions quality control in this matter was substandard.
206 reviews matching