Network Solutions (www.networksolutions.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 59% of negative reviews. Last updated 2026-08-11.
Network Solutions has always been preferential. Today, David, the agent, was professional, attentive, knowledgeable, patient, helpful, insightful & served beyond the stated need. Thank you for hiring David & rewarding him for exceptional service.
Hi Mike, Thank you for the glowing review! Marissa Customer Advocate at Network Solutions
Apple was extremely helpful in resolving my billing issue after getting nowhere with the Chatbot.
Hi Bruce, Thank you for the wonderful review! Marissa Customer Advocate at Network Solutions
Hi Marvin, Thank you for the great review! Marissa Customer Advocate at Network Solutions
The AI chat was not helpful and then going to a live agent via phone number didn't resolve my issue because I had a migrated website. That info would have been helpful beforehand. However, once I got to the correct people Akash was very helpful.
Hi Michael, We are happy to hear Akash was able to help you out. Thank you for the kind feedback! Marissa Customer Advocate at Network Solutions
Network Solutions is the worst company I have ever dealt with in 40 years of IT. We only used them as a registrar and at this point we transfer the last domain to a better Registrar. Ann and Leo (Agents) were very helpful and English was excellent considering they are in Philippines. I resolved the problem on my own but both agents really tried. However the system they have setup at Network Solutions to recover accounts, pins passwords is a BAD JOKE. Originally registered with them in 2002. Would not recommend them to anyone.
Hello, Thank you for taking the time to share your feedback. We understand how frustrating it can be when account recovery processes make it difficult to access and manage your services, especially after being a customer for many years. We appreciate you recognizing Ann and Leo for their professionalism and efforts to assist you. We'll be sure your kind words are shared with them. We also appreciate you bringing your concerns about the account recovery experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared. Thank you again for taking the time to share your feedback. Marissa Customer Advocate at Network Solutions
I have been your customer for 30 years. When the internet was the wild wild west I hired your company to take care of my internet needs. Service has gotten progressively worse. It took 3.5 hours to figure out why my Outlook emails were not coming through. One agent sold me some useless services that I had to get a refund. Thank God your design man pointed out I had no need to build a whole new site as I am semi-retired from real estate at 83 years old. What I wanted to do was revive my old site and just change the telephone number. He very honest and explained it would cost me on promotion to do a new site for $1000.00 which is above my realistic costs now. The third agent was the best as the reason I called was to get my emails started again and the first agent said Microsoft was having a down time so that was the problem. Third agent showed me I had 31,000 emails and only 10 gigs so my outlook is not covered. She suggested I order a new purchase of 80 gigs and cancel the old order of 10 gigs. The other reason I called was to change the trusted telephone number to verify when I sign in. The third agent got me through the process and after 3.5 hours and exhaustion we finally put it together. As I am not computer literate it takes time for me to follow all of their directions. It was a very bad and disappointing time for me. At least the design agent was honest, and the third agent was more truthful.
Hi Judy, Thank you for taking the time to share your feedback and for being a Network Solutions customer for the past 30 years. We understand how frustrating and exhausting it must have been to spend several hours trying to resolve your email and account issues, particularly when you received conflicting information along the way. We appreciate you recognizing the representatives who were able to provide honest guidance and help you resolve your concerns. Feedback like yours is valuable and helps us better understand where we can improve the consistency of our support experience. Someone from our team will be reaching out to review the concerns you've shared and help however we can. Marissa Customer Advocate at Network Solutions
Two representives each provided outstanding service. My questions and needs were answered with solutions. I have been a customer of Network Solutions since 1996 and customer service is consistently excellent..
Hi Robert, Thank you for the glowing review! Marissa Customer Advocate at Network Solutions
Needed a solution, they came thru. Can’t praise them enough for prompt repair of a BAD issue
Hi CJ, Thank you for the great review! Marissa Customer Advocate at Network Solutions
Not a great company. Getting help is deliberately made difficult and the help is pretty clueless, just reading a script. With great effort, and after their site made me pay a $1.99 per month subscription fee to forward my domain, the transaction locked up and would not proceed. Tech support struggled with it and managed to get the transaction to post and told me it would be live in a day or two. Aren't these computers? Checked the next day, and lo, something is not right with SSL errors. Now I have to track that down adding to my workload. I've been with these guys for 26 years, but it has clearly enshitified and I will be moving to another domain company like godaddy who, at least tells you their phone number and has some technical knowledge.
Ryan at Network Solutions was outstanding in helping me redesign my website after it was accidentally deleted by my former web host, who retired without notifying me. That company had hosted my site for 25 years, so I initially believed the entire website and its content were lost forever. Ryan was patient, knowledgeable, and responsive as we worked through corrections, additions, and the redesign process. He made a stressful situation much easier and helped everything move forward smoothly. I was especially thrilled to learn that the Network Solutions team had been able to retain my original site content. This experience reinforced how important it is to work with a stable, professional web-hosting company that has the staff, resources, and long-term reliability to support its customers. I’m very grateful to Ryan and the Network Solutions team for their help.
Hi Michael, Thank you for the glowing review! Marissa Customer Advocate at Network Solutions
Manuel was very helpful. He spoke clearly and explained all my options regarding cancelling my subcription. Since I closed my business I have no need for a website. I do not wish to sell my domain name. I only wish to step away and have no further involvement in it. Now I hope to receive a refund for my the unused portion of my subscription.
Hi Walt, Thank you for the kind review! Marissa Customer Advocate at Network Solutions
didn't like going through AI at all -not helpful and delayed my time getting problem resolved. Joseph when I was finally transferred to him was great!
Hi Jacqueline, Thank you for the kind feedback! Marissa Customer Advocate at Network Solutions
All of my questions were answered. Unfortunately, I don't recall the name of the representative who helped me, but In addition to addressing my concerns, he sold me an additional five years on my domain address. Now it will expire when I'm 93!
Hi Henry, Thank you for the fantastic review! Marissa Customer Advocate at Network Solutions
Good customer service representative who was able to assist and provide a detailed explanation with a good resolution.
Hi Ellen, Thank you for the wonderful review! Marissa Customer Advocate at Network Solutions
We figured out my problem very quickly you got me back up and running
Hi Tom, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
Did not resolve issue. Very complicated issue. Will try again today. Trying to locate my defunct website. In a security catch-22. Bummer.
Hi Joe, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a complex issue remains unresolved, especially when you're trying to regain access to your website and are running into security related challenges. We appreciate you bringing your experience to our attention. Someone from our team will be reaching out to review the concerns you've shared and help however we can. Marissa Customer Advocate at Network Solutions
Chat help is extremely courteous and effective. I'm happy to have renewed my account today using the Chat function.
Hi Philip, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
Was trying to connect classic Outlook to Netsol mail server on a new computer. Ultimately problem was solved after I paid $60 to get to an experienced support person. Two complaints: Initial AI Agent responded as if he understood exactly what my problem was, then asked me if I would like to work with him to solve it, then he disappeared, while I waited in silence for 10 minutes before hanging up. Second time calling I specifically asked for a human, but the one I eventually got, showed me where I could get the info, but then told me several things that turned out to be wrong. Then once the connection attempt still failed, offered me the option of getting paid help. Once I did get connected to the paid agent he solved the problem in less than 5 minutes, and it turned out that everything he changed in the setup were settings that the prior support person he told me to use. So I left the experience happy to finally have the problem solved, but feeling a little ripped off.
Hi JK, Thank you for taking the time to share your feedback. We understand how frustrating it can be when it takes multiple support interactions to resolve what should be a straightforward issue. We appreciate you sharing the details of your experience and are glad to hear your Outlook connection was ultimately resolved. We also appreciate your feedback regarding your interactions with both our AI support and the initial representative. We have sent the interaction out for review so we can better understand what occurred and identify coaching opportunities where appropriate. Thank you again for taking the time to share your feedback. Your comments help us continue improving the customer experience. Marissa Customer Advocate at Network Solutions
I was able to get to a human fairly quickly who understood my my problem and led me to a quick solution.
Hi Larry, Thank you for the fantastic review! Marissa Customer Advocate at Network Solutions
My guy was very kind, patient and knowledgeable and helped me renew five domains with ease and fairness
Hi Jana, Thank you for the wonderful review! Marissa Customer Advocate at Network Solutions
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