Network Solutions

Great!,,,very good

Great!,,,very good, and helpful

Questions answered in understandable…

Questions answered in understandable way for old person not totally computer literate. Issue resolved. Agent polite and knowlegable

Efficient

Efficient, polite and thorough!

Easy fast connection to someone that…

Easy fast connection to someone that could help. Clear communication.

She listened well

She listened well, understood the challenge and came up with the right solution.

Nika was knowledgeable and communicated…

Nika was knowledgeable and communicated well.

The agent was courteous and…

The agent was courteous and knowledgeable. She took care of my needs and made things easier for me. I was relieved that my problem was easily solved.

Issue resolved... eventually.

After spending 45 minutes on the phone for an email issue on our webpage, I was transferred to another department, "My Time," who handled our problem quickly and efficiently. My guess is some call takers follow the prompts they're given instead of actually listening to the customer. Overall, we got our issue resolved, albeit, the long route.

I'd been a customer since the 90s

I'd been a customer since the 90s. Recently spoke with Network Solutions rep "Jeremy" who helped me out with a domain-transfer issue. It's not yet resolved, but he explained the reason behind the issue, escalated it, and headed me in the right direction for resolution. There's no denying NS has a great team, leaving me to regret going elsewhere for my web needs.

Last guy was super knowledgeable and…

Last guy was super knowledgeable and fixed my SSL to the E com dashboard. However the Amount of up selling that is on the homepage is too much. just stop if i need something I will purchase. Also after getting my SSl validation the instructions say to paste here but no the email is wrong. Please update this it should not be this confusing you all are the people. The email should have said hey call back in so we can finish posting it to the dashboard

Jevil helped extend my email subscription

The online service representative, Jevil, helped me renew my mailboxes and catch-all for a further 3 years. He even helped me get a discount - very helpful and much appreciated.

in 36 years of being in business and…

in 36 years of being in business and owning my own company, I have never worked with a company more inept, less helpful. Over 1 hour of frustration, with no supervisor, no help, no solution.

Clear communcation

Person understood my issues and was patient with my responses. Questions were answered effectively.

Transferred from BT and being pestered in breach of GDPR

I closed all my services with BT who shortly afterwards transferred my "closed" account details to this company who keeps emailing me about products and services and asking me to login (I don't have an account, I closed it before they transferred me ) and I have tried to contact them and emailed several times and I cant chat online (as I don't have an account) and still they keep pestering me with emails. Inept and impossible to make any sensible contact with them so I fear for anybody trying to get any real support from them if they are a real customer.

Harvey was my tech and he was SO…

Harvey was my tech and he was SO HELPFUL, COURTEOUS and PROFESSIONAL!!! THANK YOU NETWORK SOLUTIONS!!!

The tech was very patient with me and…

The tech was very patient with me and very helpful. He was kind and understanding and also very good at his job. He helped me figure out my next job in correcting my mistakes.

I have been offline for 5 days

I have been offline for 5 days, and no one can help me. I received an email informing me that my inode usage was too large. I went into my File Manager and deleted archived files. Days later, one of my websites was suspended. I received another notice that my files were too large, and that was the reason my website was suspended. I literally spent three days with "Customer Support," and I did everything I was told to do. I even got Premium Support, but they kicked me back to Customer Support. THIS WENT ON FOR 3 DAYS. And apparently, Premium Support made things worse because my second website crashed. Now both of my websites have been down since Friday, and no one can help me. I was told that there is nothing anyone can do because this problem is coming from the "backend" and there is no one I can talk to from the "backend". I was told to respond to the tech via email, which I have done at least three times, and I keep getting the same response that my "inodes are too high" and once I "delete them they will restore my website."

Solved problem

The customer representative was perfect

The customer representative was extremely patient, knowledgeable, friendly and so very helpful. He calmly and perfectly walked me thru the steps to resolve my issues.

Great support for renewal process