Network Solutions (www.networksolutions.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 59% of negative reviews. Last updated 2026-08-11.
What people say
J
James Irwin · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Kept getting the run-around
Kept getting the run-around. Never worked.
Staff seemed nice enough but the over all experience was bad.
Reply from Network Solutions2026-08-05
Hi James,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're trying to resolve an issue and don't receive the outcome you were expecting.
We appreciate your kind words about our support staff and are sorry to hear that your overall experience did not meet your expectations. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Marissa
Customer Advocate at Network Solutions
c
charles bowman · 1 review · Experienced 2026-08-04 ·
★★★★★
This company is an absolute horror show…
This company is an absolute horror show of incompetence. They bought fatcow and merged over all of the accounts. Run don’t walk away from this company as fast as possible. You have been warned
Reply from Network Solutions2026-08-06
Hi Charles,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when your experience during an account transition does not meet your expectations.
We appreciate you bringing your experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Marissa
Customer Advocate at Network Solutions
B
Bob Armstrong · 1 review · Experienced 2026-08-04 ·
★★★★★
Network Solutions interface does not support FireFox
Network Solutions interface does not work with FireFox .
The human helper , Kate , was pleasant & competent , but it took a while to figure out that the FF browser is not supported .
Either that should be fixed , or the browser question raised to the top of the stack .
Reply from Network Solutions2026-08-05
Hi Bob,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're unable to access or use your account as expected, especially when the cause isn't immediately apparent.
We're glad to hear that Kate was pleasant and able to assist you. Typically, if a customer experiences browser related issues, we recommend using a recent version of their browser with cookies enabled for the best experience. If problems persist, clearing the browser's cache and cookies often resolves the issue. It's possible that the issue you encountered in Firefox was specific to your browser session, which is why the experience worked as expected when using Chrome.
We appreciate your suggestion regarding browser compatibility messaging and will take your feedback into consideration as we continue working to improve the customer experience.
Marissa
Customer Advocate at Network Solutions
D
Douglas McCord · 5 reviews · Experienced 2026-08-04 ·
★★★★★
Superb live agent
AI was a nuisance but the live agent was terrific. She was friendly, polite, and professional. She checked several items and was very knowledgeable. I was treated like I was GM even though I am an individual customer. Thank you for having a support tech with her credentials and who spoke clearly.
Reply from Network Solutions2026-08-05
Hi Douglas,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Hello,
Thank you for the kind review!
Marissa
Customer Advocate at Network Solutions
B
Barbara McNurlin · 6 reviews · Experienced 2026-08-04 ·
★★★★★
David was really helpful to me.
David was really helpful explaining to me that I no longer had a Network Solutions account. I have been receiving a lot of spam supposedly from Network Solutions. I am now relieved to know that those messages truly were spam. Thank you David.
Reply from Network Solutions2026-08-05
Hi Barbara,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
J
Jim Hale · 1 review · Experienced 2026-06-15 ·
★★★★★
SIte down - not help
I contracted with NS to bring my website to your service from another provider - and there have been nothing but issues since then - started with extremely slow loading and now is completely down. I called a week + ago and was told it would take a few days to fix the issue (and NS wanted to bill me for their issue) it's now completely down - only get a white screen and NO website - called again today and more promises were made - I am running marketing campaigns and my site is down - costing me potential clients - I shuffled around when I call - fix my site - mprovesales . com
Reply from Network Solutions2026-08-06
Hi Jim,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when your website is unavailable, especially when it impacts your marketing efforts and potential business opportunities.
We appreciate you bringing your experience to our attention and sharing the challenges you've encountered since migrating your website. Your feedback is valuable and helps us better understand where improvements are needed.
Someone from our team has reached out to help resolve the issue and assist however we can.
Marissa
Customer Advocate at Network Solutions
T
Terry · 4 reviews · Experienced 2026-08-03 ·
★★★★★
Very helpful service by customer…
Very helpful service by customer service representative.
Reply from Network Solutions2026-08-04
Hi Terry,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
B
Barry Beck · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Rene was knowledgeable
Rene was knowledgeable, friendly, knew my needs, took care of them all quickly:
Canceled my Net Sol related email
Helped recreate my regular NetSol password
Helping me renew NetSol domain cost effectively.
Reply from Network Solutions2026-08-04
Hi Barry,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
R
RED · 3 reviews · Experienced 2026-08-03 ·
★★★★★
I called because of an overcharge and I…
I called because of an overcharge and I was told I was gonna get a refund and then I got charged 300 and something dollars the moment I got off the phone. Then I had to call back and deal with the whole computerized system to get a human on the phone again that barely spoke English in order to get a refund. A lot of time wasted because this business has become so computerized and so outsourced that it doesn’t even care about the customers anymore. It’s ridiculous.
Reply from Network Solutions2026-08-04
Hi Red,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're expecting a refund and instead see an unexpected charge, especially when it requires additional time and effort to contact support again.
We appreciate you bringing this experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the concerns you've shared.
Thank you again for taking the time to share your feedback.
Marissa
Customer Advocate at Network Solutions
D
Dalia SM · 1 review · Verified · Experienced 2026-08-03 ·
★★★★★
Very patient and professional
Very patient and professional, they realy hep me !
they realy know the issue!
I Thanks you very much!
Reply from Network Solutions2026-08-04
Hi Dalia,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
F
Fran Greene · 1 review · Experienced 2026-08-03 ·
★★★★★
Complicated Issue
My issue was complicated and Devon made it all make sense. He was patient and very professional. I left the call feeling I was in excellent hands. Kudos to your management team!
Reply from Network Solutions2026-08-04
Hi Fran,
Thank you for the amazing review!
Marissa
Customer Advocate at Network Solutions
BOTH Sky and Dave were very helpful. I called at two different times and these guys were great!!!!!
Reply from Network Solutions2026-08-04
Hi Rickey,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
R
Robert Tarry · 1 review · Experienced 2026-08-03 ·
★★★★★
Great job today
Great job today! You were very helpful...AND PATIENT!
Thank you!
Reply from Network Solutions2026-08-04
Hi Robert,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
K
Kevin Clarke · 2 reviews · Experienced 2026-08-03 ·
★★★★★
HONEST sales staff, imagine that!
Very knowledgeable, courteous and HONEST sales staff.
Right away, they told me that they couldn't migrate my LLM saved memory into their AI Pack - even before I could ask!
That said, their hosting packages are a bit pricey compared to other providers. But if money isn't tight, they're a good bet.
Reply from Network Solutions2026-08-04
Hi Kevin,
Thank you for the kind feedback!
Marissa
Customer Advocate at Network Solutions
T
Tom · 1 review · Experienced 2026-08-03 ·
★★★★★
I have been trying to get this done for 3 months YES
I have been trying to get this done for 3 months now.
Earl T. did a great job. Called on a Saturday and he called me back on Monday. (Today) just like he promised he would.
Reply from Network Solutions2026-08-04
Hi Tom,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
我已经打电话并花了几个小时与他们的客户服务人员交谈（他们很友善，即使效率低下）。 I've requested repeatedly and very clearly for my Wordpress site to be restored to the new domain, which I've been promised by many customer service members that they could, and for which I was charged a fee to achieve. I was encouraged to switch from my current hosting site to the Network Solutions one, at which point I confirmed repeatedly that my previous site could be retained and all previous editing capacities would remain. They first struggled to recover my domain, then reverted my site to a Weebly site that I haven't used for 5+ years, and have continued to email me about that site with no mention of my Wordpress - even claiming they'd "solved" my escalated issue by stating the Weebly site is incompatible.我的网站仍然无法运行。由于我的网站瘫痪了几个月，我付出了巨额金钱——这对我来说是生意上的损失。
This is not to mention that I was not notified officially that iPage had been bought by Network Solutions (at the very least iPage told me they'd bought Fat Cow), and who checks from a sender as generic as "Network Solutions"?我还要求他们更新联系电子邮件，同时他们继续将所有时间敏感的电子邮件发送到我的旧电子邮件。每次我打电话，他们都很友善，但声称问题应该在一天左右解决。当我一周后必须打电话询问最新情况时，不清楚有人为我做了什么。
我再次被搁置（一个多月没有一个我承诺的正常运行的网站）。如果这不意味着再次购买我的域名，并失去我花在设计网站上的数百个小时，我会离开。我差点称这是一场骗局。
在我们的网站上发现恶意代码，这些代码以某种方式通过了他们的防火墙和 SiteLock 高级服务。然后我不得不支付 200 美元购买 SiteLock 911，他们向我保证它会清理网站，而且这种情况永远不会再发生。嗯，你猜怎么着？恶意代码第二天就出现了。 NS confirmed the problem occurred again, and escalated this to another group, who 2 days later informed me that they are the wrong department and they sent me back to square 1. Now 5 days into this and over 6 hours on the phone, I have a new support ticket and the same assurances that it will get escalated and fixed.我有多少信心？这么说吧，不是。 And in the meantime, google has flagged our ads due to the malicious content (gambling sites) so our ads have now been disallowed for almost 2 weeks.所以今天，当我在 NS 上等待了大约 30 分钟时，我在 Wix 上建立了一个全新的网站。 If the issue isn't fixed in 24 hrs, at least I know I can move my website to a new hosting with better website design tools faster then NS can answer the phone.
