Network Solutions

I have contracted Network solutions to numerous times…

I have contracted Network solutions to create and host a 7 page web site. The creation process was time consuming but about the 3 star rating. The 1 star is due to constant errors popping up on my pages. 3 weeks of 2 to 3 times per week errors on the top of my pages. Each time I either need to call or chat with them to fix the issue. 30 to 45 minutes each time. This is under a high level professional services contract where Network solutions takes care of the site A to Z.

Very helpfull and kind

Very friendly, Kind, Easy and helpfull, Made me feel appriciated

My email was transferred from BT

My email was transferred from BT and stopped working Contacting Network Solutions not straightforward due to time difference. I tried the online support without success however once I got through to a REAL PERSON it was promptly resolved.

Jay helped me with my blog site

Jay helped me with my blog site. He took a great amount of time, almost an hour and explained everything. He sent me multiple screenshots to assist and make sure I was able to get into my site. He was extremely knowledgeable, professional, helpful, and compassionate. I basically know nothing about tech and he taught so much. There are no words sufficient to show my gratitude for your stellar service. God bless you. B

DO NOT use this company!

DO NOT use this company! Our old email server was lost. I have tried SEVEN times to gain access to MY domain, submitting letter heads, bills, IRS, Secretary of State, and even paid up another 2 years when they turned off my domain - without access. I've put in multiple tickets, but when I respond to their emails they've "Closed" the ticket--EARLY--and I have to start all over again.

The representative was knowledgeable

The representative was knowledgeable. Got straight to the matter and resolved my issue.

Alvin is excellent and it was pleasure interacting with a professional.

Alvin was polite, patient and efficient - problem solved!

Very nice person and very profesional

I had to call 2x to get the number I…

I had to call 2x to get the number I needed. When I called that number I had to email my request!! I got the wrong info the first time! I am annoyed

Always satisfied with the results

Anytime I have an issue, the agents help resolve it courteously and efficiently. I'm always pleased with the results!

I was transitioned from IPower Web + iPage

I was transitioned from IPower Web, to iPage, and now so happy to be with Network Solutions. All of the representatives I spoke with: Jazz, Robert, and finally Dominic have "ALL" been incredibly wonderful. It's wonderful speaking with such nice, real, people! I am so glad to now be with Network Solutions! Thank you!

Be Careful. This company is a SCAM

Re: Hi Marissa, ".. they’ve asked for more details" " ... within 3 days" "If we don’t hear from you, the company may not be able to recognize your review as genuine." A rep told me he corrected the issue and refunded me but I did not receive my refund. PayPal also sent Network Solutions a request to return my money which remains ignored. Please respond to PayPal and give me my money back instead of focusing on a review you can't delete, unlike my comments on your IG. I'm receiving an average of 5 emails daily from Network Solutions. This is after several requests to be removed from your marketing contact list. I will never trust this company, give me my money back, stop accessing my card and remove me from your marketing contact list. Network Solution's representatives are great but the system is designed to trick customers for a cheap money grab. — — — — — — — — — — — — — — — — —— — — — Initial review: They charged my Paypal account without permission. Once you purchase a domain, they flood you with harassing emails non-stop emails and try to make you purchase random services. A month after your domain purchase, they charge your card WITHOUT PERMISSION and list their fraudulent transaction as subscription.

Excellent Customer Support

Excellent customer support, issue was resolved quickly, while on the phone with the agents.

Quick Response

Despite the AI assistant, I got an actual tech quickly. She helped me resolve my issue withing 10 minutes.

Eric was very professional and…

Eric was very professional and efficient. He was able to resolve a problem I had spent hours on with the normal chat assistance. I originally complained about the $60 fee, but he resolved my problem within minutes, so it was worth it. A+

I have recently been renewed but…

I have recently been renewed but it has left me confused. For a number of monthly cycles the annual renewal was automatically applied, but then I was charged a monthly doubling of the fees. This went on for a few months, then dropped to zero. I don't know where I stand financially regarding the annual payment. Could you clarify this for me?? Thank you

Very patient kind pro talked as long as…

Very patient kind pro talked as long as I needed to get the site just right

Big turnaround from last week I'm happy…

Big turnaround from last week I'm happy to say. Almost 1.5 hours on the phone, but John went through everything and we got everything straightened out.

I had several questions about charges…

I had several questions about charges on my statement. My customer service representative was very helpful and patient and answered my questions.

Super Kind and Helpful

Helped to quickly correct a mistake I made. The agent was very helpful.