Network Solutions (www.networksolutions.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 59% of negative reviews. Last updated 2026-08-11.
Weebly isn't closing down in the USA, nor Canada and some other areas but a sales person lied I had 30 days to get a new website done by one of their designers. I was told I'd receive a refund for Weebly's unused services. It was scary but it was a lie! The sales people are way out of line trying to get money for their web designers.
Our domain expired and we (I) missed the notices. My director of operations notified me on a Sunday morning when the call center is not open. We could not log in and verify because the email verification was going to the domain that was expired. The customer service rep helped me in about 10 minutes. We got it up and running quickly.
Hi Bill, Thank you for the fantastic review! Marissa Customer Advocate at Network Solutions
An abusive tech support team that doesn't solve the problem and then gives you more headaches to deal with. Once you finally get to level 2 support (which can take days, literally days) and they solve the problem in 2 minutes (and admit that it was just something on their end that needed to be fixed) you don't know wether to be thankful or offended. And this has happened to me OVER and OVER and OVER.
Hi Jeffrey, Thank you for taking the time to share your feedback. We understand how frustrating it can be to spend significant time trying to resolve an issue, only to find that it required a relatively quick fix once it reached the appropriate support team. We also understand how discouraging it can be when this becomes a repeated experience. We appreciate you bringing your concerns regarding the support and escalation process to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the experiences you've described. Thank you again for taking the time to share your feedback. Marissa Customer Advocate at Network Solutions
What made my interaction great was Carla L's patience and true desire to help. She actually earned 5 stars, but the call between NS and myself was disconnected for the 2nd time and it took some time to get back to tech support. Thankfully, after the 2nd disconnected call, Carla actually called me back and we were able to continue our conversation. This is what pushed her into the 5-star category. Unfortunately, the overall experience with NS was not the best, due to the 1st representative not attempting to reach me back, after our call was disconnected.
Hi Juan, Thank you for taking the time to share your feedback. We’re glad to hear that Carla L. provided you with a patient and helpful experience and took the initiative to reconnect with you after the call was disconnected. We appreciate you recognizing her commitment to helping you. We also appreciate your feedback regarding the disconnected calls and the difficulty you experienced getting reconnected with support. We have sent the interaction for further review to better understand why the disconnections occurred and identify opportunities to help prevent similar issues in the future. Thank you again for sharing your experience and for recognizing Carla’s exceptional support. Marissa Customer Advocate at Network Solutions
Abhishek was knowledgable, clear and very helpful. I needed to change my primary email address and Abhishek helped me navigate through the authorization process very efficiently.
Hi Rick, Thank you for the amazing review! Marissa Customer Advocate at Network Solutions
These guys are masters of the shell game , adding options pre clicked knowing the percentage of people that will miss them while renewing services and you end up being ripped off, they should be charged or someone should start a class action law suit.
Hello, Thank you for taking the time to share your feedback. We understand how concerning and frustrating it can be when charges or services appear during the renewal process that you were not expecting. We appreciate you bringing your concerns about the renewal experience to our attention. I have sent a request to gather more information so we can better understand what occurred and look into the experience you've described. Marissa Customer Advocate at Network Solutions
I'm generally satisfied with Network Solutions,… but, the latest issue is a big red flag. I've paid over four thousand dollars over the past month, and my website is not showing,… it lists on Google but does not show, but is supposed to be showing,… not 'site not found'. I did not cause the no show 'site not found' to happen. I was hoping to do site editing today which would be visible on a general online search of my website by clients, and not just for my viewing only on the website editor on the Network Solutions website,… but, I guess I'll have to wait till Monday to sort things out with representatives of Network Solutions.
Hi Randy, Thank you for the kind review! Marissa Customer Advocate at Network Solutions
Thrilled that it was so easy to have a real-live person help me when I ran into an issue. Polite, knowledgaable and resolved my issue fast!
Hi J, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
Excellent support from Beth in understanding my network/domain problem and taking steps to resolve it.
Hi John, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
Devin was GREAT!! Clear, patient, very professional and solved my problem immediately. What a pleasant surprise with online services! Thanks Devin!
Hi Cameron, Thank you for the wonderful review! Marissa Customer Advocate at Network Solutions
Devon was marvelous. New what the issues were and made creative and 'spot on' recommendations. Thanks for great work. Solid assist. All issues resolved.
Hi Le, Thank you for the amazing review! Marissa Customer Advocate at Network Solutions
I have by accident added a hosting to my checkout due to dark patterns in network solutions' checkout. I have not used the hosting that was added to my account and when asking for a refund I was declined. Now I'm stuck for 3 years with something I will not use, Network Solutions' neither will add credit to my account, nor will issue a refund nor will issue a promo code or gift card. This can be really negligible money for a corporation but it can mean so much to a small business like mine.
Had issues completing purchase and lovely agent Shraddha assisted me and resolved several issues on the first contact, do happy with their customer support!
Hi Mirnesa, Thank you for the awesome review! Marissa Customer Advocate at Network Solutions
smtp server kept timing out every 2-5 minutes. this is not a professional service provide. customer support kept guessing and running in circles. and no refund either.
This rating is specifically for two things: 1. Their off-shore CSRs 2. Their AI 1. I've been with NS since 2013. I've had to contact them for support at least once a month. Easily, 50% of their off-shore CSRs are very poorly trained. They have terrible phone, self-awareness, and emotional regulation skills. This results in enormous time being wasted and highly stressful experiences. 2. Their AI has never been helpful. It also wastes enormous time with the usual AI quirks. They should nix it until they have one that's actually useful.
Hi James, Thank you for taking the time to share your feedback and for being a Network Solutions customer since 2013. We understand how frustrating it can be when seeking support becomes a time-consuming or stressful experience, particularly when you have needed assistance on a recurring basis. We appreciate you sharing your concerns regarding both your support interactions and your experience with our AI assistance. Feedback like yours is valuable in helping us identify areas where the customer experience can be improved. I have sent a request to gather more information so we can better understand your experiences and look into the concerns you've shared. Marissa Customer Advocate at Network Solutions
Fast response, clear understanding what to do.
Hi Tom, Thank you for the kind review! Marissa Customer Advocate at Network Solutions
I was a little reluctant to engage the services of Network Solutions to manage my website. They are absolutely awesome. I just had to learn the best way to communicate with them so they can keep my complicated website updated.
Hi Geneva, Thank you for the fantastic review! Marissa Customer Advocate at Network Solutions
Hi Timothy, Thank you for the kind review! Marissa Customer Advocate at Network Solutions
My website will not open! 2 different reps told me two different stories about why my website suddenly is not working after having no issues for a year. When my services auto-renewed, and my credit card was charged $99.99 suddenly now nothing works. The last female rep was courteous and spent more than an hour trying to fix my issue. But she was unable to do so. She had to escalate my issue to a higher engineering team. I went thru this exact same process last year when my SSL Certificate was also on Auto-Renew. It took SEVERAL WEEKS for Network Solutions to finally resolve the basic issue after about a dozen phone calls and chats on the problem. They just kept giving my more technical jargon about why it was not working and what needed to be done. None of which I understood. I've had my website for over 20 years with Register.com and I NEVER had any problems. Now all of a sudden once again, my website will not open after the renewal charges post to my credit card. It's like my website now suddenly doesn't exist. Problems with the DNS, the CCL Certificate attaching, a migration issue with populating, my Password is not working, I keep having to change my password, the web browser is not working, etc...etc... Never had ANY of these issues before with Register.com. I now have hours of time invested in this issue with no resolution. So very frustrating. I paid for a website that will suddenly now not even open. I have no time frame estimate on when the issue might be fixed. WTF???
Hi Robert, Thank you for taking the time to share your feedback. We understand how frustrating and disruptive it can be when your website suddenly becomes unavailable, especially after experiencing a similar issue in the past and spending significant time trying to get it resolved. We appreciate you recognizing the representative who dedicated time to troubleshooting the issue and escalating it for additional assistance. We also understand your concerns regarding the conflicting information you've received and the uncertainty around when your website will be fully operational again. Someone from our team will be looking into the concerns you've shared to better understand what occurred and help however we can. Thank you again for taking the time to share your feedback. Marissa Customer Advocate at Network Solutions
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