我订购了 3 套家庭服装,但还没有收到。三个星期以来,我两次尝试致电支持人员,但在我可以与我想要的三天送货的人交谈之前就挂断了,就像上面所说的那样!我圣诞节需要这些,这就是为什么我提前订购了,事实上我订购了这么多,没有什么令人不安的,这是我第一次尝试拍拍,我希望能真正收到我的订单
PatPat 回复2024-11-14Dear Marie Reehl,
We are truly sorry to hear about the trouble you've experienced with your order. We completely understand how frustrating this situation must be, especially with Christmas around the corner. After reviewing your case, we were unable to locate your order using the order number and email address you provided. It seems the order number does not match the format of our official records, and the details don't appear in our system.
We also wanted to address the phone call you made on November 12th. Unfortunately, due to high call volumes, we weren’t able to connect with you right away. However, our customer support team quickly reached out to you via phone and sent a follow-up email requesting additional details to help us investigate further. We're currently waiting for your response and will take immediate action as soon as we receive the information.
To assist us in resolving this matter, could you please provide the following:
1. A screenshot of the post (with the user’s name and content).
2. The link to the post.
3. A screen recording showing how you were redirected from the post to the site.
We’d also like to gently bring to your attention that non-official links, especially those shared on Facebook or Instagram posts, might lead to phishing sites. If the video features images of PatPat's clothing packaging or resembles our website but the URL is not ours, it’s possible that the site may be a scam. For your safety, we always recommend shopping through our official website or verified social media accounts.
We really appreciate your patience and understanding. We’re here to help, and once we have the information, we’ll make sure to take care of everything right away.
If you have any questions or need further assistance, don’t hesitate to reach out.
Best regards,
The PatPat Team