Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
Customer service is great! They have been quick to answer any question that I had.
pinklaura.com 回复2026-03-02
DearVickie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Charlotte was amazing and so helpful and responsive with any questions. She also would update on the status of the package. I LOVE the two sparkly hoodies that I ordered. They are beautiful. You can never have too much sparkle. I would order from PinkLaura again without hesitation. Thank you so much! If I could give 500 stars I would.
pinklaura.com 回复2026-03-02
Dear Jan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
We needed to exchange the products we ordered. Even though they were on vacation, they responded to my inquiry quickly. Once they returned, the time they took to get with me and start the process was 1 day, and the communication was perfect. They handled my issue and made sure I was satisfied every step of the way. Mia was phenomenal and worked with me directly the whole way through.
pinklaura.com 回复2026-02-27
Dear Felicia
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service and the quality of the jacket is beautiful. Nicely lined and warm.
pinklaura.com 回复2026-02-27
Dear heather
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I ordered a sweatshirt from Pink Laura and when I inquired about my shipment the customer service team responded promptly and helped me with my tracking and package. They were very friendly and helpful. I have seen comments that this site is a scam but it is NOT. I did receive the product and am happy.
pinklaura.com 回复2026-02-27
Dear Dawn
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I just made my 1st purchase from PinkLaura and love it all. The customer service is top notch as well. Very attentive and helpful. I will be shopping with them often.
pinklaura.com 回复2026-02-27
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I didn’t get an item I ordered but Charolette offered to resend it. She was awesome. She answered every email I sent and kept me updated on the tracking all along. That rarely happens with online ordering. I so appreciate her wonderful customer service support!
pinklaura.com 回复2026-02-27
Dear Nancy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Zero communication
Still havent received my order
Do not order- it is a scam!
pinklaura.com 回复2026-02-24
Dear Dan
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Mia was super helpful and worked with me. I received my replacement top Friday and it was great!
Thank you so much Mia!! TOP NOTCH CUSTOMER SERVICE!!!
pinklaura.com 回复2026-02-24
Dear Jennifer
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Package got lost and Mia helped out immediately. Phenomenal customer service!
pinklaura.com 回复2026-02-24
Dear Christie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a really positive experience because the customer service felt attentive, responsive, and genuinely helpful. I appreciated how quickly my questions were answered and it made the process smooth and stress-free. The materials also stood out. They felt durable, well-made, and higher quality than I expected, which gave me confidence in the product. Your team clearly prioritizes customer satisfaction and product quality. The combination of knowledgeable service and strong materials shows that you care about both the experience and the end result.
pinklaura.com 回复2026-02-24
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Had to abide by company policy but assisted nonetheless.
pinklaura.com 回复2026-02-14
Dear Donna
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I've purchased an item with Pinklaura before and I love it. My most recent purchase i didn't look at the size chart before ordering. When I got the item, its was tight. I reached out to customer service to see if I could exchange for a bigger size but the item wasn't available any longer. The agent was great. She offered me a 20% refund and a coupon to keep the item or I could return it. The clothing item is still a very cute piece and it's good quality so I'll be keeping it.
pinklaura.com 回复2026-02-14
Dear Colleen
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia, from customer service was so helpful with my queries, very quick responce with emails and outcome of order, very impressed as a first time buyer from this company, definitely be shopping again.
pinklaura.com 回复2026-02-14
Dear AJR
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer service was very responsive and helpful. The product, however, is not something a I intend to purchase again. Not to disrespect PinkLaura, but I will be donating the items to someone who needs them.
pinklaura.com 回复2026-02-13
Dear MMS
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
DearJessica
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Order up a size or 2. Glittery hoodies are so pretty!
The shirts came in smaller than expected but they were quick to resolve the issue! The sparkle hoodies are so pretty!!
pinklaura.com 回复2026-02-11
Dear candice
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Love my jacket. The company made it extremely easy and effortless to work with them when I had a minor issue (my fault). I would certainly work with them again and refer my friends and family!!
pinklaura.com 回复2026-02-11
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was exceptional. They handled my issue so quickly and much to my satisfaction. They were so kind and helpful!
pinklaura.com 回复2026-02-09
Dear Kelley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I’ve had the most amazing experience with pink Laura. The customer service is beyond satisfying, and the clothes are beautiful.
pinklaura.com 回复2026-02-09
Dear Terry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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