Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
Red Color was off and pink Laura allowed me to switch colors ..after waiting for weeks, the new product sent was not the right size or product. Do not order from
This company
pinklaura.com 回复2025-08-01
Dear Dana,
Hello! We are delighted to receive your positive feedback and appreciation for our customer service team's support. We always prioritize our customers' needs and strive to provide accurate, professional assistance promptly, minimizing wait times and inconvenience. We hope you enjoy the new colors.
⚙️ We will continue to optimize our internal processes, improve overall processing efficiency and service quality, and ensure that every customer receives a timely and satisfactory solution.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Contact Information: Customer Service Email: [email protected]
Wish you a happy life!
Best regards
Olivia
A few issues but hopefully worked thru it through emails.
pinklaura.com 回复2025-08-01
Dear Jan ,
Thank you for your interest and feedback. We value your concerns and understand your preference for email communication.
To ensure your issue is addressed promptly and appropriately, please feel free to contact us at any of the following email addresses:
Customer Service Email: [email protected]
Our team will respond as quickly as possible and provide you with the best possible assistance.
Thank you for your understanding and trust, and we look forward to providing you with a satisfactory service experience.
Best regards
Olivia
I received a refund for damaged items. The agent was nice and finally did give me cash credit I requested.
pinklaura.com 回复2025-08-01
Dear Leigh,
Hello! We are delighted to hear your satisfaction and feedback about our customer service team. We always prioritize our customers' needs and strive to provide accurate, professional assistance promptly, minimizing wait times and inconvenience.
⚙️ We will continue to optimize our internal processes, improve overall processing efficiency and service quality, and ensure that every customer receives a timely and satisfactory solution.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Contact Information: Customer Service Email: [email protected]
Wish you a happy life!
Best regards
Olivia
To date, my experience has been acceptable. The dress arrived but was not the size I thought i had ordered. Customer service has been sensitive to my dilemma and is sending out a new dress in the correct size without charge. I am grateful for their timely responses. I has not yet arrived, so I will reserve final comment u til it does, but for the price, the smaller one I received would have worked just fine. Fingers crossed the new size is a winner too.
pinklaura.com 回复2025-08-01
Dear Tamara,
Hello! We're delighted that you're satisfied with our service. We always adhere to a customer-centric service philosophy. For garments that don't fit, we offer free size changes, ensuring you receive and verify your garments.
🌟 Your recognition is a great encouragement to our team and motivates us to continuously improve our service quality, providing every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service.
Contact Information: Customer Service Email: [email protected]
Thank you again for your review and support. We wish you a happy life!
Best regards
Olivia
Dear Darlene,
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level and ensure every customer has a pleasant communication experience.
If you have any questions about purchasing or using our products in the future, please feel free to contact us. We will continue to provide you with professional support.
Contact Information: Customer Service Email: [email protected]
Thank you again for your trust and recognition. We wish you a happy life!
Best regards
Olivia
I ordered 3 dresses and it took a long time to come but when they did come, I love them. They do not look cheap and fit well!
pinklaura.com 回复2025-08-01
Dear Customer,
Hello! Thank you very much for taking the time to leave a review on Trustpilot and for your appreciation of our product quality and price.
Your recognition is our greatest motivation.
🌟 Your satisfaction is our greatest encouragement, and it motivates us to continuously optimize our service and product design, striving to provide an even better shopping experience.
If you have any questions or suggestions during your subsequent use, please feel free to contact us. We will do our best to assist you.
Contact Information: Customer Service Email: [email protected]
Thank you again for your support and trust. We look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Ordered 2 dresses, waited 6 weeks and they send me a porcelain canister that says "Cocaine" on it. Are you kidding me? I thought it was a prank gift. Then I saw that my pinklaura order was delivered on the tracking, what? where? so I contacted them and told them what happened and they wont refund until I give them pictures of a label that does not exist on the package to figure out what happened, not my problem, refund my money. I have been asking for a refund for about 2 weeks now. They have lost my business and they want me to order again from them. NO WAY! horrible experience....
pinklaura.com 回复2025-08-01
Dear Christine,
Thank you very much for sharing your shopping experience and we sincerely apologize for the serious error in processing your order.
You received an item that was completely different from your order and were not promptly and properly addressed during subsequent communication. This is a problem that should not occur in our service. Please be assured that we take such incidents very seriously and will fully cooperate with you in investigating and resolving the issue.
To expedite follow-up communication, please send your information to one of the following email addresses, and we will assign a dedicated person to assist you with a priority resolution:
Customer Service Email:[email protected]
Once again, we sincerely apologize for the inconvenience and appreciate your feedback, which will drive us to continuously improve our service.
Best regards
Olivia
I ordered dress in April. Was watching when I would get it. Says delivery yesterday. What I got was a stupid hat and no dress. 38.98 for a hat..
pinklaura.com 回复2025-08-01
Dear KIM,
Thank you very much for sharing your shopping experience and we sincerely apologize for the serious error in processing your order.
You received an item that was completely different from your order and were not promptly and properly addressed during subsequent communication. This is a problem that should not occur in our service. Please be assured that we take such incidents very seriously and will fully cooperate with you in investigating and resolving the issue.
To expedite follow-up communication, please send your information to one of the following email addresses, and we will assign a dedicated person to assist you with a priority resolution:
Customer Service Email:[email protected]
Once again, we sincerely apologize for the inconvenience and appreciate your feedback, which will drive us to continuously improve our service.
Best regards
Olivia
Dress quality horrible. Very cheap polyester and itchy. Don’t waste money !
pinklaura.com 回复2025-08-01
Dear Nancy,
We deeply regret and sincerely apologize that the fabric of the product you mentioned did not meet your expectations.
We always prioritize fabric quality and the wearing experience, and are committed to continuously improving the quality and craftsmanship of our products. If this unsatisfactory user experience was not achieved, we will seriously report this to our product development and quality control teams, which will serve as a valuable reference for future improvements.
If you would like further information, please contact our after-sales service team at the following email address. We will be happy to provide you with follow-up assistance, including compensation options:
Customer Service Email: [email protected]
We understand every customer's expectations for product quality and consider your feedback as an important driving force for improvement. We sincerely appreciate your support and understanding.
Wish you a happy life!
Best regards
Olivia
Horrible company to deal with! The rompers were the poorest quality made. When you attempt to return, they first offer you a 10% discount, to keep items. Next they offer you a 20% discount. I received an email that stated, the sender was a single mom with kids. This is her only way for supporting her kids! It’s a scam! If I knew they came from China, I never would have ordered.
pinklaura.com 回复2025-08-01
Dear Patty,
We deeply regret and sincerely apologize that the product quality you mentioned did not meet your expectations.
We always prioritize quality and user experience, and are committed to continuously improving the quality and craftsmanship of our products. If this unsatisfactory user experience was not achieved, we will provide serious feedback to our product development and quality control teams, which will serve as a valuable reference for future improvements.
If you would like further information, please contact our after-sales service team at the following email address. We will be happy to provide you with follow-up assistance, including compensation options:
Customer Service Email: [email protected]
We understand every customer's expectations for product quality and consider your feedback as an important driving force for improvement. We sincerely appreciate your support and understanding.
Wish you a happy life!
Best regards
Olivia
If I could put a 0 star I would. Horrible customer services. Refund me for a purchase made that was the wrong size and color. Do not buy from them
pinklaura.com 回复2025-08-01
Dear Darcy,
We sincerely apologize that your shopping experience did not meet your expectations and sincerely apologize for the inconvenience caused by the size and color mismatch.
We deeply regret the inconvenience in handling your customer service feedback. Please be assured that we are always committed to providing sincere, timely, and caring service. We take your refund request very seriously and are willing to further review and properly handle it.
If you wish, we sincerely invite you to contact us at any of the following email addresses so that we can assist you as quickly as possible:
Customer Service Email:[email protected]
We sincerely hope to remedy this unpleasant experience for you and appreciate your feedback as it helps us continuously improve our service.
Best regards
Olivia
DO NOT ORDER FROM THIS STORE!!! I WISH I HAD READ THE REVIEWS BEFORE BUYING, EVERYTHIN THAT OTHER PEOPLE HAVE SAID ABIUT THIS COMPANY IS TRUE. THE QUALITY IS BAD,CUSTOMER SERVICE BAD,THEY DONT TAKE BACK REFUNDS AS THEY LIE AND SAY AND THE CLOTHES COME FROM CHINA WHICH THEY MAKE IT SEEM LIKE IT COMEDS FROM THE US.TOOK OVER 2 WEEKS TO GET MY ORDER. I WISH I COULD GIVE THEM 0 STARS BUT IT WONT LET ME. HORRIBLE COMPANY!!!!
pinklaura.com 回复2025-08-01
Dear Charlette,
We are deeply sorry for your disappointment in this shopping experience and sincerely apologize for the issues with product quality, customer service, and shipping. We deeply understand your frustration and thank you for taking the time to provide us with your feedback.
Regarding your questions about refunds and product sourcing, we take this matter very seriously. We are always committed to ensuring clear and transparent product information. If there are any miscommunications, we will take responsibility and further investigate.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and strive to provide you with a clear and reasonable solution as soon as possible. We apologize again for the inconvenience this has caused and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Wish zero stars was an option. Never received items. Customer service refused to refund or provide tracking information.
pinklaura.com 回复2025-08-01
Dear Amber,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
I wouldn’t even give them a star if I wasn’t required. Pink Laura is an awful site. They take your money never send shipping info when contacted they lie and say that your credit card refused payment. Um no it did not cause you clearly have my money why from what my bank statement says. I’ve requested a refund because my items were never sent and they start ignoring my emails. DO NOT BUY from them. They are a scam site and now I’m having to fight to get my money back.
pinklaura.com 回复2025-08-01
Dear Customer,
Thank you for your message. We sincerely apologize for the inconvenience and frustration you've experienced.
Regarding the order and refund issue you raised, we take it very seriously and have no intention of shirking responsibility. If you haven't received your order information after payment, this may be due to a system error or a failure to synchronize your payment status. We sincerely apologize and hope to verify and resolve this issue as soon as possible.
To protect your rights and expedite processing, please contact us via the following official customer service email address and provide your order information and payment receipt:
📩 [email protected]
We promise to promptly verify and properly handle this issue to ensure you receive the service and response you deserve. Please be assured that we are committed to providing every customer with a responsible and secure shopping experience.
Thank you for your understanding and patience. We look forward to hearing from you so we can resolve your issue as quickly as possible.
Best regards
Olivia
Terrible company. Misleading makes you think it is a USA company because they use American models. Search address before you buy. It may even show up a a town that has a port. Stay away from these companies that use American names. be careful. Spent 56 for something that was terrible quality Offered 10 percent discount or pay 30 for shipping. Next time I’ll research first.
pinklaura.com 回复2025-08-01
Dear Sheilah ,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
We understand that the brand presentation and logistics policies did not fully meet your expectations, which may have affected your overall impression. Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us at the following email address:
📩 [email protected]
We value every customer's feedback and trust. We will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
Will never order from them ever again. They have my money and can never get in touch with them.
pinklaura.com 回复2025-08-01
Dear Donna,
Thank you very much for your feedback. We apologize for the delay in receiving a response while you were trying to contact us.
This is not the standard of service we expect. We understand your frustration and dissatisfaction and sincerely apologize.
We have thoroughly reviewed our customer service records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly at any of the following email addresses. We will prioritize your assistance:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I purchased a dress through PayPal weeks ago and I am yet to receive it. Tried to contact the company but they have ignored me. I had to go to bank to get refund.
pinklaura.com 回复2025-08-01
Dear Debra，
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
It took me for ever to get my purchase. When I finally received my items I needed to return them. The cloths dont fit.They offered me 10%off the purchase. They are ignoring me now and I can not get them to reply back to me.
pinklaura.com 回复2025-08-01
Dear Chasity ,
Thank you very much for your message. We sincerely apologize for the delay and communication issues you experienced during your purchase.
Regarding the mismatched size and subsequent return process, we understand your concerns and apologize for not providing you with a satisfactory solution in a timely manner. We always value every customer's experience and are willing to do our best to remedy your situation.
To expedite our verification and proper resolution of your issue, please contact us through our official customer service email:
📩 [email protected]
Please briefly explain your situation. We will prioritize your response and provide a clear response and assistance as soon as possible upon receiving your email.
Thank you for your understanding and patience. We sincerely hope there is still a chance to regain your trust.
Best regards
Olivia
After a long time, they mailed the two dresses I ordered. Both were the same size but one was made incorrectly and would not button. After repeated contact, they offered me a $4.00 refund on another garment. They said that postage to return would be over $25.00. Finally I got a return address for China.
pinklaura.com 回复2025-08-05
Dear Linda,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
I received my order, after almost six weeks, and wish I could give negative stars. The top I ordered, which cost $25 dollars, is about 25 cents, quality-wise. I would not wear it to wash the car or mow the yard. Total waste of time and money. Do yourself a favor, and buy elsewhere!!!
pinklaura.com 回复2025-08-05
Dear Sherri ,
We sincerely apologize that your shopping experience did not meet your expectations and for the inconvenience and frustration it has caused you.
We take your feedback regarding product quality issues very seriously and have already assigned them to our quality control team for review.
To better assist you with your issue, please contact us via email and we will promptly provide you with an appropriate solution.
Contact Email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
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