Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
I placed an order on 03/15/25 and my Afterpay has been taken out and it is paid for. But I have not received my package! Afterpay said I had to contact you! I am very unhappy.
pinklaura.com 回复2025-08-05
Dear Donna ,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Bought 3 items off website. Took forever to get them and the clothing is very cheap quality. Then they sent me a dress that was supposed to be a 2X and it fit my 12 yr. Old who wears a small adult. Way too high priced for what the clothes is. Then I asked for a return and they said no they would give me 10% off. What a scam do NOT buy from them.
pinklaura.com 回复2025-08-05
Dear Rebekah,
We deeply regret that this purchase did not meet your expectations and apologize for the inconvenience you experienced during the return process.
We understand that each customer's usage situation is different, and we strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or need further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: [email protected]
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
I’ve been waiting months and can’t get an answer from anyone on what is going on .. I’ve spent a lot of money because they has a sale so I thought I found a great store .. the company only gave me a bogus tracking number and won’t return my email .. please do t get scammed like so many of us have .. this is awful and sad
pinklaura.com 回复2025-08-06
Dear Shirley,
We attach great importance to the problem of "logistics single number" mentioned by you and apologize for the trouble caused by it.
First of all, please allow us to explain that the logistics tracking number generated by the system may be temporarily unavailable at the initial delivery stage for the following reasons:
1. The newly generated waybill has not been entered into the carrier system;
2. The package is in a state of waiting for delivery or customs clearance;
3. The overseas logistics update is delayed and has not been synchronized to the inquiry platform yet.
We will never intentionally provide false information, and we are willing to actively assist you to check the logistics status.
You can contact us in the following ways so that we can provide you with more specific assistance:
Customer service email: [email protected]
Please believe that we always take customer satisfaction as the primary goal, and continue to strive to optimize logistics and service processes to avoid similar problems from happening again.
Thank you for your understanding and support.
Best regards
Olivia
I ordered a top several weeks ago and have not received it to date. This is ridiculous. Slooooow shipping and terrible customer service.
pinklaura.com 回复2025-08-06
Dear Sherri,
We sincerely apologize that your purchase did not meet your expectations and deeply regret the inconvenience.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response efficiency to improve service quality.
If you would like further communication or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
I emailed to cancel my order for a refund. They sent an email that my order was delayed and would be shipped in 1-3 days. Sent another email stating that I wanted my order cancelled and requested a refund. The next response was that my order was being packaged and would be shipped the next day.
I have filed a complaint with Pay Pal, hopefully they can get me a refund.
pinklaura.com 回复2025-08-06
Dear Nanci,
We sincerely apologize that our service did not meet your expectations and we sincerely apologize for the inconvenience caused.
We understand your request to cancel your order and obtain a refund, and we are actively cooperating with the platform to resolve the issue. If your issue remains unresolved, please feel free to contact us at [email protected]. We will do our best to resolve the issue.
Thank you for your understanding and patience.
Best regards
Olivia
Nice Clothes, Terrible Return Policy & Customer Service
I ordered 3 items, 2 out of the 3 were nice and I love. But the 3rd did not fit right. I am seeing from others they only give 10% back! Which is crazy. I couldn't even get them to respond to my emails to customer service. I have emailed them 4 times! BEWARE!
pinklaura.com 回复2025-08-06
Dear Mindy,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding after-sales service, if you still have objections to the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
Won't take returns. Offer 10%. Well I spent over $50. I don't want 10 %. They are a huge scam!!! Their site says they take returns.
pinklaura.com 回复2025-08-06
Dear Teresa,
Thank you for your feedback. We take your concerns very seriously and deeply regret that your purchase did not meet your expectations.
Regarding the returns and refunds you mentioned, we support after-sales service under certain conditions. If the product does not match the description, we will resolve the issue appropriately. To better verify and assist you, please contact our dedicated customer service team at the following email address:
📩 [email protected]
Please provide your order number. We will promptly investigate the situation and provide a satisfactory response.
Thank you for your understanding and cooperation. We look forward to the opportunity to help you remedy this unpleasant shopping experience.
Best regards
Olivia
Won't allow returns, only offer 10 percent. Wanted me to measure my chest? Wtf NO! HORRIBLE CUSTOMER SERVICE. SHOULD HAVE TO DISCLOSE IT IS FROM CHINA PRIOR TO TAKING OUR MONEY. AWFUL COMPANY! DO NOT ORDER FROM HERE!!!!
pinklaura.com 回复2025-08-06
Dear Christine,
Thank you for your feedback. We take your concerns very seriously and deeply regret that your purchase did not meet your expectations.
Regarding the returns and refunds you mentioned, we support after-sales service under certain conditions. If the product does not match the description, we will resolve the issue appropriately. To better verify and assist you, please contact our dedicated customer service team at the following email address:
📩 [email protected]
Please provide your order number. We will promptly investigate the situation and provide a satisfactory response.
Thank you for your understanding and cooperation. We look forward to the opportunity to help you remedy this unpleasant shopping experience.
Best regards
Olivia
This company does not offer returns, basically. They will give you 10% back and you keep the items and give them to someone who can use them. That's not customer service. I wish I had done research about this company before ordering.
pinklaura.com 回复2025-08-06
Dear Tracey ,
Thank you for your feedback. We take your concerns very seriously and deeply regret that your purchase did not meet your expectations.
Regarding the returns and refunds you mentioned, we support after-sales service under certain conditions. If the product does not match the description, we will resolve the issue appropriately. To better verify and assist you, please contact our dedicated customer service team at the following email address:
📩 [email protected]
Please provide your order number. We will promptly investigate the situation and provide a satisfactory response.
Thank you for your understanding and cooperation. We look forward to the opportunity to help you remedy this unpleasant shopping experience.
Best regards
Olivia
I did recieve the product but the material was terrible...like really cheap curtains or sheets. I could actually see through it. I tried to return but after several emails they told me it would be 70% of the cost to return it but they would let me keep the garment and send back 10%. I just said fine but I'm not holding my breath to ever get that. I am thankful I only ordered one item.
pinklaura.com 回复2025-08-06
Dear Katrina,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
I actually had no experience except them taking money from my credit card. Did not receive anything, wish I HAD READ REVIEWS
pinklaura.com 回复2025-08-06
Dear Deborah,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Don’t use this company I ordered and then decided I did not want the items and immediately emailed to have it canceled. They emailed back asking why I told them that I decided I did not want the items. Then never head back I email again got the same email asking why I wanted to cancel this happened over and over. Over 22 emails then I get an email saying that they can’t cancel because the items have shipped and that they asked them to deliver quickly and to sing for the package. I work and can’t be home to sign.. horrible customer service!!!! I
pinklaura.com 回复2025-08-06
Dear Cooper,
We sincerely apologize that our service did not meet your expectations and we sincerely regret the inconvenience caused.
We understand your request to cancel your order and receive a refund, and we are actively working to resolve your issue. If your issue remains unresolved, please feel free to contact us at [email protected]. We will do our best to resolve the issue.
Thank you for your understanding and patience.
Best regards
Olivia
If I could give negative stars I would. First their merch comes from China, don't let the add fool you. My item wasn't delivered due to them not putting the proper amount of postage on it. Didn't get any notification about it, I had to look at the tracking. Now I am fighting for my refund.
pinklaura.com 回复2025-08-06
Dear Tra,
Thank you for your feedback. We take your concerns very seriously and deeply regret that your purchase did not meet your expectations.
Regarding the returns and refunds you mentioned, we support after-sales service under certain conditions. If the product does not match the description, we will resolve the issue appropriately. To better verify and assist you, please contact our dedicated customer service team at the following email address:
📩 [email protected]
Please provide your order number. We will promptly investigate the situation and provide a satisfactory response.
Thank you for your understanding and cooperation. We look forward to the opportunity to help you remedy this unpleasant shopping experience.
Best regards
Olivia
This needs to be zero stars.
Clothes are not what they appear and return and refund policy not stated online.
Scam at its finest. I was told that to return the items it would be 150.00
I will just cancel my credit card purchase. What I ordered is not what I received.
pinklaura.com 回复2025-08-06
Dear Skyeden:
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
Regarding your feedback regarding the "product not matching the advertisement," we take it very seriously and sincerely invite you to contact us with your order number and photos of the product you received.
Contact email: [email protected]
We will promptly verify and properly address your issue, including but not limited to replacement, compensation, and other reasonable options, to ensure your rights are protected.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
ITS A DODGY CHINESE BUSINESS - DO NOT USE.
I wish I had seen the reviews before I placed my order. I ordered a dress through their Australian website. Waited 1 month for order to arrive but the colour of the dress did not match the one shown on the website. The colour I received is hideous. Their refund policy is misleading and deceitful. I Tried to get a refund, with several emails back and forthe only to be offered 10% refund on my purchase or 15% to spend on something else. About to lodge a formal complaint with the ACCC.
pinklaura.com 回复2025-08-06
Dear Debbie,
Hello! We apologize for the inconvenience and inconvenience this may have caused you.
We take your feedback seriously and deeply regret the discrepancy between the product appearance (color) and the advertised image.
We understand that color discrepancies can impact your shopping experience. To this end, we will:
1. Immediately review the product images and optimize the page display.
2. If the product you received is seriously inconsistent, we will provide a reasonable solution, such as a replacement or refund.
3. Please contact us and we will promptly address the issue.
Customer Service Email: [email protected]
This feedback is very important to us, and we will continue to improve and ensure more accurate and transparent product presentation.
Please feel free to contact us and we will do our best to serve you.
Best regards
Olivia
Don’t do it! The quality is horrible, doesn’t match the pictures. The customer service is not helpful. It’s a such a rip off. Don’t let the cute instagram ads fool you.
pinklaura.com 回复2025-08-06
Dear Katie ，
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
Regarding your feedback regarding the "product not matching the advertisement," we take it very seriously and sincerely invite you to contact us with your order number and photos of the product you received.
Contact email: [email protected]
We will promptly verify and properly address your issue, including but not limited to replacement, compensation, and other reasonable options, to ensure your rights are protected.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Awful, low quality clothes. Still trying to get a refund approval after emailing for weeks. One item never arrived. Terrible to contact. It takes days for them to respond to an email. And the clothes look like they’ll fall apart after one wash.
pinklaura.com 回复2025-08-06
Dear Amber,
We sincerely apologize that your shopping experience did not meet your expectations and for the inconvenience and frustration it has caused you.
We take your feedback regarding product quality issues very seriously and have already assigned them to our quality control team for review.
To better assist you with your issue, please contact us via email and we will promptly provide you with an appropriate solution.
Contact Email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
I never realized Pink Laura had so many negative reviews before I purchased my 3 tops off IG. It took about 5/6 weeks to get my order (also there was a Canada Post stike). I didn't like the tops (doesn't fit and not flattering size) I received so I contacted them for a refund. They provided me with a return address in China, which shipping is in the $100-$200 range when I looked up on FedEx, DHL, CP, UPS. They offered a 10% refund on a $80CAD order which was too little. I declined and tried to negotiate for a higher %, I ended get a 25% refund and was able to keep the tops.
pinklaura.com 回复2025-08-06
Dear Tina,
We are deeply sorry to learn that the compensation package offered for this order did not meet your expectations.
We always prioritize protecting customer rights and minimizing inconvenience, and tailor our compensation package based on the nature of the order, product condition, and after-sales policy.
We understand that every customer's expectations and experience are unique, and we always strive to find a sincere and flexible solution within reasonable limits.
We value your feedback and are willing to re-evaluate your order. If you would like further communication or have other suggestions, please feel free to contact us at any of the following email addresses:
Customer Service Email: [email protected]
Please be assured that every response we provide is a sincere listen, and we look forward to providing you with a better handling and service experience.
Best regards
Olivia
Scam!!!! I did receive my order but it was completely the wrong size and very poor quality material. I tried to get a return address from them to send it back and get a refund but nothing was forthcoming. Just kept getting emails asking for pictures of item and wanting to know what was wrong with it. No chance of return address and absolutely no chance of a refund. DO NOT USE!!!!
pinklaura.com 回复2025-08-06
Dear Karen,
We sincerely apologize that your shopping experience did not meet your expectations and sincerely apologize for the inconvenience caused by the size discrepancy.
We deeply regret the inconvenience in our customer service handling of your feedback. Please be assured that we are always committed to providing sincere, timely, and caring service. We take your issue very seriously and are willing to further investigate and address it appropriately.
If you wish, we sincerely invite you to contact us at the following email address so that we can assist you in resolving your issue as quickly as possible:
Customer Service Email: [email protected]
We sincerely hope to remedy this unpleasant experience for you and appreciate your feedback as it helps us continuously improve our service.
Best regards
Olivia
Do NOT order from this scam of a company!!!! I ordered thru PayPal with my correct address obviously and have been arguing with the company that my shipment was delivered to me which it was NOT!!!!! It was “delivered” to an address that does not exist and this company, PayPal not the usps would not help me !!! I will never deal with this trash of a company again !!!!!! I had written proof as well as photos from my postmaster but nothing helped! Buyer beware!!!!
pinklaura.com 回复2025-08-06
Dear Ginger ，
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
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