Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
DO NOT ORDER FROM THEM! TOTAL SCAM. I never leave reviews but I can not sit quite. I'm posting on every site I can find. THEY ARE BASED OUT OF CINHA AND they do not provide you with adequate information, customer service or a refund. I have asked for a refund 4 times now and I continue to get the same response. "PLEASE BE PATIENT YOUR PARCEL WILL BE ARRIVING. WE APOLOGIZE FOR THE DELAY IN SHIPPING. This is a SCAM company and anyone advertising for them on social media are just as crupt.
pinklaura.com 回复2025-08-06
Dear Lindsay,
Thank you for your patience and sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved (including customs inspection, clearance queues, and regional holidays), delivery times may sometimes exceed expectations. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
We wish you a happy life!
Best regards
Olivia
Dear customer, hello:
Thank you very much for taking the time to leave a review on the platform. We noticed that you were dissatisfied with this shopping experience, but failed to specify the relevant situation.
We are deeply sorry for this and would like to know more details so as to provide you with effective assistance and improvement measures.
We always value the voice of every customer, and your feedback is very important to us.
If you are willing to provide more details about the order or product, you are welcome to contact us at any time through the following email address, and we will handle it for you as soon as possible:
Customer service email address: [email protected]
Thank you again for your attention and support. We look forward to regaining your trust through sincere and effective communication.
Best regards
Olivia
This place is a joke. I ordered at the end of November and I still have not received my package. I’ve asked many times for a tracking number and they just tell me to be patient. I then asked for a refund and no response for that email. Buyers beware. I’m out almost 200$ and hope you do not have this issue too.
pinklaura.com 回复2025-08-06
Dear Lauren,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
>>>BIG SCAMMERS! <<
Since 0 is not an option. My mistake to not research the company first.
I kept getting updates, but as soon as I saw it was through a transit company, and not one of the bigger delivery companies, I knew it was not coming. If you ask for a status, they send you tracking info. They also charge you for insurance, but good luck on getting any info from anyone. They only keep sending tracking info and tell you to check the shipping company. If you try to keep asking, all the emails from them disappear
DO NOT ORDER FROM THIS COMPANY!!!
pinklaura.com 回复2025-08-06
Dear Karen,
We sincerely apologize that your shopping experience did not meet your expectations. We understand that shipping and tracking are crucial to you, and we sincerely apologize for the inconvenience you experienced with your shipping inquiry.
To more efficiently serve our global customers, we partner with several third-party logistics companies for delivery. All orders are accompanied by a tracking number, and we ensure continuous status updates after shipment. If you encounter any issues with tracking, please contact us at [email protected]. We will promptly assist you in verifying your order status and handling any subsequent issues.
Thank you for your feedback. We are committed to continuously optimizing our service processes and enhancing the customer experience.
Best regards
Olivia
This company is a scam, they took my money and did not deliver the product. I have been waiting since the first week of January 2025. The company has been stringing me along. I will keep writing reviews to warn people and dispute this charge with my bank.
pinklaura.com 回复2025-08-06
Dear Davis,
We sincerely apologize that your shopping experience did not meet your expectations. We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you have not received your package, it is most likely due to logistics issues or incorrect address information. To assist you as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience. We promise to do our best to resolve your issue.
Best regards
Olivia
Go to your bank and put in a dispute. If you received anything other than what your ordered it's on them to provide prepaid postage return. I got my money back.
Item was not what was shown. Horrible quality and 2 month to get. Its like a kid cut and had sew it together.
pinklaura.com 回复2025-08-06
Dear Astrid,
We sincerely apologize that your shopping experience did not meet your expectations and for the inconvenience and frustration it has caused you.
We take your feedback regarding product quality issues very seriously and have already assigned them to our quality control team for review.
To better assist you with your issue, please contact us via email and we will promptly provide you with an appropriate solution.
Contact Email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
If I could give this company no stars I would!!! I ordered a sweatpants suit. Never received. Emailed their customer support and they say I got so I’m just a liar. Then wanna talk to me like I’m dumb. I didn’t receive it and this company is a joke!!! Don’t order from them
pinklaura.com 回复2025-08-08
Dear Victori,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Does not even deserve a 1 star review. Horrible customer service and return policy does not match what is written on website. Don't order as others have said.
When I asked them for proof of refund the company has blocked me as spam.
The quality leaves much to be desired.Their return policy is such a fraud and their sizing is way off. Customer service even asked for my bust, Waist and hip measurements when they only list bust size on their site. I would have to pay$25 to return it...but oh...they will refund 10% ....I guess this is going to Goodwill...or my fire pit
Poor quality, return/refund policy not as described on website
Poor quality, inaccurate sizing. They promise returns and refunds, but the cost to do so was exorbitant - it was more than the cost of the purchase! When I made the purchase it was done on the .au domain, and the return/refund policy. It turns out that whilst the amount of my purchase was substantial enough to quality for free shipping, the cost to return would be pretty much the cost of the purchase. Please think twice before purchasing from them.
Looks like I got scammed too. Pays to stick to reputable websites. Lesson learned. I ordered a denim jacket. It took six weeks to get and it was so cheaply made and it was huge. . It was worth no more than 10 bucks. And I paid 43. Which included shipping. They offered a ten percent refund which I wound up taking once I realized I needed to ship it back to China. Never again.
DON'T BUY!!!!! My husband ordered a shirt for me from this site. I used their size chartbto tell him what size I wanted. It not only took 2 months to her here, but the owner refused to do anything to compensate. Then it was too small but I used their measurements. They told me it was $30 to return one shirt. The owner argued with me for over a week. So unprofessional. Contacted my credit card and got my money back.
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