Great to do business with
Great to do business with. Shipping package could have been stronger....
关于 Potensic
数据更新- 网站
- www.potensic.com
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 120 条评价
- 差评回复率
- 66%（25/38 条）
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商家自述
Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world.Customer Support: [email protected]
以上内容由商家自行提供，未经平台核实。Potensic靠谱吗？
Potensic（www.potensic.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 279 条用户评价，属于建筑与制造分类，口碑良好。83% 的评价为 4 星及以上，11% 为 1 星；商家回复了 66% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional camera quality, stable flight performance even in harsh windy conditions, and the remarkably clear photographs captured during various outdoor flights. Consumers deeply appreciate the extremely helpful support team, intuitive beginner-friendly controls, and fast replacement service when unexpected accidents happen. However, some people mentioned experiencing frustratingly slow customer service response times, communication challenges, and completely unresolved technical difficulties with their devices. A few reviewers also noted persistent difficulties regarding faulty connection cables, unexpected equipment errors, and frustrating charging equipment failures during daily usage.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
This review is based on customer service
I can’t speak to the actual product just yet, as it hasn’t been used, but I absolutely wanted to leave a review for the customer service. My original order was unfortunately lost in the mail, and with Christmas quickly approaching, I was pretty stressed. Their team responded quickly, was incredibly kind and helpful, and immediately took action to make things right. They sent out a replacement right away, and it arrived before Christmas, which I truly appreciated. Things happen, especially with shipping, but how a company handles those situations matters and they handled it exceptionally well. Based on this experience alone, their customer service is excellent, and I’m very grateful for how smoothly and thoughtfully they resolved everything.
Very good journey and progress
I've started my journey into Drones, specifically for photography and travel videophotography using drones directly with Potensic. I'm enjoying the experience with the brand. I've started with the early versions and now using the latest flagship from Potensic. i'm enjoying the progress and upgrades of the models together with the quality of the specs offered and also the evolution of the application. I'm now using Potensic ATOM 2 and the images and video quality is quite impressive. Really interested You can check some of them in my channel. Also a very positive note for the customer service that has been always helpful any time i've contacted them with questions and once or twice when i thought i was experiencing errors. They were kind to explain me what was going on. Current model also provides logs to immediately be available for technical service to assess any issues one might encounter. Instagram - spark__curiosity
Exactly what I expected- an exact match…
Exactly what I expected- an exact match in quality to the blades that came with the drone,
The supply must come with a memory card
Potensic 回复2025-12-19
Hi Danny, Thank you for your feedback. The ATOM 2 Standard Kit does not include a memory card, as stated on the product page. We appreciate your understanding, and if you have any questions about accessories or bundle options, feel free to contact us anytime.
Great drone, but insurance a scam DON'T BUY IT!
Bought the drone with insurance and one of the legs cracked. Contacted support with Product SN, purchase date, and coverage period. They asked for photos, and I sent them along with transaction ID. Then asked me for the order number(?) and more pictures. Found original sales receipt and got the response to send clear close-up photo of silver tab with serial number or will not be able to proceed (silver label does not have clear SN upon it) then service process will be invalid if drone is unbound from account? Also, just to activate CARE send them $35 via PayPal (which I do not use) along with the tracking number of the shipping cost covered by me or it will be rejected or destroyed. INSURANCE A SCAM !!! I JUST WANTED MY DRONE FIXED. Thanks for nothing Support customer service. Shouldn't charge for insurance you have no intention of honoring.
Potensic 回复2025-12-23
Hi John, We’re very sorry to hear about your experience and truly apologize for the inconvenience. Regarding the CARE service, please note that the replacement process requires providing certain proof, such as the product serial number, purchase date, and related documentation. For replacements, standard replacement fees may also apply. These steps are part of our normal process to ensure each service request is handled properly and efficiently. We sincerely appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to contact us via email—we’ll do our best to help resolve the issue promptly. Thank you again for your patience. Best regards, Potensic Support Team
I was having a problem with my hub…
I was having a problem with my hub charger and BINGO in 2 week I received my brand new hub charger. Very impressed with support and love my Adam 2.
I am some happy with my experiences…with your product has given the satisfaction I longed for.
I am some happy with my experiences with your company. I feel that my satisfaction is Very important to you. I have quite a few not so great experiences.
Upgrade from Atom to Atom 2
I have a Potensic Atom earlier on. When Atom 2 was launched, I knew the upgrade was very significant compare to the original Atom. So I bought the Atom 2 and gifted the Atom to a newer drone enthusiast. I must say that it was a very good decision. Atom 2 checks all the features I am looking for in a drone. The build quality is also very good. Well done Potensic. Looking forward to having more accessories like ND filters etc
- Super good product (Drone)
- Super good product (Drone) - Very fast delivery - Everything match my expectations
Purchase the atom 2 and I couldn't be…
Purchase the atom 2 and I couldn't be happier with it! Very stable high quality photos I couldn't ask for more! AI features are fantastic! Excellent drone!
The quality and performance of the Atom…
The quality and performance of the Atom drone is spot on! The video is clear and stable. The fly more kit is a money saver! Bought this drone to prepare for my part 107 exam. After certification I will be buying the Atom2 with the updated controller or whatever new drone you have out come January 2026!
Purchased the Atom 2 and it's the best…
Purchased the Atom 2 and it's the best drone I've ever had! The Drone is very stable even in high winds. Photographs have exceptional clarity! You couldn't ask for more assistance than customer service provides! Great service great company! Highly recommended!!
Buy now
Did not expect such a great product, I wish I had gone for the fly more combo. May order another one, this time the combo pack hopefully with the new controller. Thanks
Great customer service
Great customer service, prompt and efficient. Great drone to fly, I highly recommend.
Great drone
Potensic CARE is real and great!!
Potensic offered insurance if my drone was damaged and I bought it. I crashed my drone and it fell into a creek. It took about 3 days to connect with customer service but within 10 days they shipped me a new drone with a new battery. I’m incredibly impressed with this excellent service. The drone is outstanding!!!
Up up and away
It came when it was supposed to be delivered. The packaging is great, everything in it's spot. The app was real easy to download and get flying.
It was a good idea for me to purchase…
It was a good idea for me to purchase the CARE insurance. I just knew something would happen with the original drone. Alas, it did and it was replaced in a good time. Although, there was a fee(much lower than buying a new drone) since it was unretrievable and not defective. A good alternative to DJI for cost alone. Not as many camera and safety features, such as bypassing, braking when approaching objects, ISO and manual video/photo settings, etc. Something will tackle in their future models.
Great shipping and customer service
Great shipping and customer service. Great drone!!
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