Regcure

Hello, Thank you so much for providing feedback on your recent renewal. We do not offer phone support as we feel that we can provide you with the best customer support via email. Email support is available 7 days a week between the hours of 8am and 4pm PST. Also, we are a small company located on the West Coast of Canada, and our support hours are limited. In addition, our online support keeps detailed records in one place which ensures that nothing is lost amongst our team members and if we ever need to escalate your issue, these details can be easily accessed by our Senior Technicians. We’ll always have access to previous cases so you won’t have to repeat questions. Troubleshooting issues can be quite technical and the use of screenshots to provide assistance is extremely helpful. We understand that some people prefer phone support so if you would like for one of our Customer Support Representatives to give you a call, please send us an email with the following information. * Your phone number * If you prefer a morning callback or an afternoon callback. Please also include your time zone as we are located on the Pacific West coast. We are only available to call between 9am-3pm PST during the week. Someone from our Customer Support Team will get back to you within 1 business day, Monday to Friday, between the hours of 9am and 3pm PST. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor ParetoLogic Inc.

Hello Kevin, Thank you so much for taking the time to provide feedback for your recent renewal. I am truly sorry to hear that we were unable to resolve the issue you were experiencing. I can see that we processed a refund for you. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor ParetoLogic Inc.

Hello William, Thank you so much for taking the time to review your recent RegCure Pro renewal. You have mentioned that your software is slow to load initially, we would like to help you with this. What I would like to do today, is send you an email from our Support Center with information on how to ensure all is working well on your system. Please ensure you check your junk or spam folder if you do not see my email within the hour. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor ParetoLogic Inc.

Hello David, Thank you so much for taking the time to review your recent renewal of RegCure Pro. Generally speaking, when purchasing a renewal, nothing should change. The program is generally on the system unless something has happened, or changed. Renewals simply extend the existing subscription. We are unsure what exactly has happened and why you have lost the use of the software. What I would like to do to day, is email you from our Support Center with steps on how to reinstall your software, and include a copy of your license key. You will receive this email to the address that is associated to your account. Please do keep an eye on the Junk or Spam folder if you do not see my email within the next hour. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor ParetoLogic Inc.

Hello Morris, Thank you so much for providing feedback on your recent RegCure Pro renewal. I would be more than happy to provide you with information on how to customize RegCure Pro and how to set up the scheduled scan. This will allow the program to run on its own. RegCure Pro can be set to scan automatically on days and times that are most convenient for you. To change the scan schedule settings: + From the Main window, click the Maintenance tab. + Locate the task from the list and click the corresponding drop down menu under Schedule. + Select the scan frequency. From the drop down menu next to each Maintenance Task, you can set the schedule to suit your preferences: + Daily: Schedule a Maintenance Task to scan on a daily basis. + Never: When selected, scheduled scans will be disabled for that Maintenance Task. + Once a week: Schedule a Maintenance Task to scan once a week. + Twice a week: Schedule a Maintenance Task to scan twice a week. + Monthly: Schedule a Maintenance Task to scan on a monthly basis. To select specific dates and times for your scans: + From the Main window, click the Maintenance tab. + Click the Customize button from the bottom of the window. + Modify the times and days to your preference. + Click Save. To reset your scan schedules to default settings: + From the Main window, click the Maintenance tab. + Select the Reset to Defaults link at the bottom of the page. + Click Yes. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor ParetoLogic Inc.